Ahsan Mohamed Nazim, Ismael AbuJarad, Mohamed Sulaiman and Ibrahim bin Hamzah
The purpose of this study is to examine the level of awareness of the public about Weights and Measures Act, the awareness of Metrology Corporation Malaysia (MCM) services such as…
Abstract
Purpose
The purpose of this study is to examine the level of awareness of the public about Weights and Measures Act, the awareness of Metrology Corporation Malaysia (MCM) services such as verification sticker and the awareness about ways to file a complaint by the public.
Design/methodology/approach
A quantitative research methodology survey was used to collect data. The quantitative collected data were analysed to achieve the objectives of this study.
Findings
The results of this study showed a low awareness level of the general public, especially non-stakeholders, knowledge, attitude and actual behaviour about the work of verification and re-verification and checking for verification sticker as well as ways of complaining if the instrument is not verified. In addition, the number of stakeholders working in the legal metrology area was high and Facebook was one of the most preferred media by the public to get awareness messages.
Research limitations/implications
It is recommended for other researchers to enlarge the sample size and implement the study on more companies in the industry.
Practical implications
The findings of this study revealed that public awareness, knowledge and intention have significant and positive relationship with actual behaviour of the public and that awareness, knowledge and actual behaviour among the non-stakeholder were low compared to the stakeholder. The results also enriched the stakeholders in legal metrology for improving public awareness, knowledge and actual behaviour toward the legal metrology and Wight and Measure Act, 1972.
Social implications
This study shows that Facebook was one of the most preferred media by the public to get awareness messages. This reflects the important role that social media plays. This is useful to the companies because it helps them understand the preferences of public in the society. In addition, the results of this study are useful to the decision-makers in the industry, which is expected to impact the performance of such companies.
Originality/value
This study is among the few studies conducted in the Malaysian context.
Details
Keywords
This chapter discusses and investigates the sustainability reporting across different sectors. The first section discusses and investigates the relationship between sustainability…
Abstract
This chapter discusses and investigates the sustainability reporting across different sectors. The first section discusses and investigates the relationship between sustainability reporting and primary sector's performance (Agriculture and Food Industries Sector and Energy Sector). The second section discusses and investigates the relationship between sustainability reporting and secondary sector's performance (Manufacturing Sector). The final section discusses and investigates the relationship between sustainability reporting and tertiary sector's performance (Banks and Financial Services Sector, Retail Sector, Telecommunication and Information Technology Sector, and Tourism Sector).
Details
Keywords
Roni Andespa, Yulia Hendri Yeni, Yudi Fernando and Dessy Kurnia Sari
This study aims to investigate what past scholars have learned about Muslim consumer compliance behaviour in Islamic banks and identify what future research is needed. In…
Abstract
Purpose
This study aims to investigate what past scholars have learned about Muslim consumer compliance behaviour in Islamic banks and identify what future research is needed. In addition, it also explores the relationship model between the previously studied determining factors and the customer’s Sharia compliance behaviour.
Design/methodology/approach
This study used a bibliometric–systematic literature review analysis using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) technique by reviewing the articles published from 2013 to 2023. The PRISMA procedures involved several stages, including identification, screening, eligibility, analysis and conclusion based on the findings.
Findings
The results found that customer Sharia compliance behaviour determinants in Islamic banks are attitude, subjective norms, perceived behavioural control, Islamic financial literacy, religiosity, consumer conformity, Islamic branding and behavioural intention. Interestingly, the results indicated that such factors as consumer conformity, Islamic branding and sustainable intentions are less discussed.
Practical implications
Decision-makers in Islamic banks must use digital technology to offer better service and make operations more reachable for customers to access information, complete transactions and manage their accounts by Sharia principles. Therefore, the bank needs to continually produce innovative products and services so that customers have a greater variety of options to suit their Sharia-compliant financial needs. Theoretically, this study has contributed by finding the main critical domains influencing customers’ Sharia compliance behaviour, such as attitudes, subjective norms, perceptions of behavioural control, knowledge of Islamic finance, religiosity, consumer conformity, Islamic branding and behavioural intentions. Then, it makes a theoretical contribution by establishing a model that explains how customers make decisions based on Sharia-related factors in the context of their purchases.
Originality/value
Past studies focused on the Sharia compliance behaviour in paying Zakat for takaful customers. Therefore, this study provides critical factors of Sharia compliance behaviour on conformity, Islamic branding and sustainable intention regarding unexplored consensus on the determinants and outcomes of customer Sharia compliance behaviour of Islamic banking.