Search results

In today’s age of globalization, every industry puts well-determined efforts toward surviving in the market. Industries are well aware of the fact that offering quality products and improving customer satisfaction is the strategic decision toward successful outcomes. During the recent years, food companies have undergone remarkable growth and development worldwide. In the Middle East, with a wide variety of demand and range of cultures, Iran is leading the food industries and possessed a top position of paramount importance. The present research aims to identify and prioritize barriers to implementing total quality management (TQM) in the Solico Food and Beverage Production Group (SFBPG) as a case study.

Firstly, an initial list of barriers is prepared based on a literature review. The identified barriers are then classified into four groups namely behavioral, technical-structural, human and cultural and strategic barriers based on the viewpoint of an expert team at a well-known food company. Secondly, the barriers are prioritized by adopting a special approach to multi-criteria decision-making (MCDM) called the Group Best-Worst Method (GBWM).

The obtained results reveal that the most substantial barriers prohibiting the successful implementation of TQM are lack of top management commitment and participation (0.334), high organizational burnout rate (0.128), instability and frequent changes of senior managers (0.123).

In general, this research has ranked the barriers from the most important one to the least significant instance. Additionally, this can enable managers and practitioners in the food industry to make worthy decisions and suggest multiple solutions to cope with obstacles to the successful implementation of TQM.

The purpose of this study is to present a new failure mode and effects analysis (FMEA) approach based on fuzzy multi-criteria decision-making (MCDM) methods and multi-objective programming model for risk assessment in the planning phase of the oil and gas construction projects (OGCP) in Iran.

This research contains multiple steps. First, 19 major potential health and safety executive (HSE) risks in OGCP were classified into six categories with the Delphi method. These factors were distinguished by the review of project documentation, checklist analysis and consulting with experts. Then, using the fuzzy SWARA method, the authors calculated the weights of major HSE risks. Subsequently, FMEA and PROMETHEE approaches were used to identify the priority of main risk factors. Eventually, a binary multi-objective linear programming approach was developed to select the risk response strategies, and an augmented e-constraint method (AECM) was used.

Regarding the project triple well-known constraints of time, cost and quality, which organizations usually confront, the HSE risks of OGCP were identified and prioritized. Also, the appropriate risk response strategies were also suggested to the managers to be adopted regarding the situations.

The present research points at the HSE risks’ assessment integrating the fuzzy FMEA, step-wise weight assessment ratio analysis and PROMETHEE techniques with the AECM. Further to the authors’ knowledge, the quantitative assessment of the HSE risks of OGCP has not been done using the combination of the fuzzy FMEA, MCDM and AECMs.