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This paper aims to develop a digital transformation model in hospitals. This study proposes a digital transformation model in hospitals by formulating dimensions and sub-dimensions. The proposed hospital digital transformation model outlines why and how each of dimensions and sub-dimensions are important in the hospital digital transformation model.

This study chose the type of qualitative research using a phenomenology approach. This study used observation techniques and in-depth interviews with 11 informants and conducted group discussion forums with information technology governance experts, a hospital information technology department manager who has an information technology background, and doctor representatives. The data were documented and analyzed using triangulation techniques.

This research provides empirical insights into the dimensions and sub-dimensions of hospital digital transformation models. The findings of the digital transformation dimension in hospitals are 7 dimensions and 37 sub-dimensions, namely, the governance and management dimension which has 8 sub-dimensions; the person has 9 sub-dimensions; strategy dimension which has 5 sub-dimensions; information technology capability has 3 sub-dimensions; the data interoperability dimension has 3 sub-dimensions; the data analytics dimension has 5 sub-dimensions; patient dimensions have 4 sub-dimensions; the findings of the sub-dimensions involved in the digital transformation dimension of the hospital can provide input on the accuracy of the indicators measuring the hospital’s digital transformation.

This research is limited to the qualitative type of phenomenology approach so that future research can test empirically with quantitative methods with techniques through surveys of dimensional and sub-dimensional relationships to hospital digital transformation. The researchers also recommend further assessing the findings of this paper which can develop as a model for measuring the maturity of hospital digital transformation.

This paper covers the implications of developing a hospital digital transformation model that can be used to organize and manage hospital digital transformation.

This paper can be used as a guideline for hospital stakeholders when carrying out digital transformation. This paper can be used as a reference for further research to find, study and develop dimensions and sub-dimensions of digital transformation models.

Purpose – This chapter examines whether the underwriting processes of takaful operators for health takaful products conform to shariah.

Methodology/approach – A qualitative research method has been used for this study. Data have been collected from primary sources through interviews and from secondary sources by examining relevant documentation. Interviews were conducted with underwriters from takaful operators A, B, C and D. Interviews were also conducted with the shariah executives of these takaful operators and with shariah experts from two institutions – University A and Research Institute B – for their opinions on the underwriting process. This selection of respondents from those responsible for the underwriting process and from experts in shariah has assisted us in locating data for our research, based on their experience and the practices in which they are involved.

Findings – The study found that the underwriting process used by takaful operators was in accordance with Islamic principles.

Research limitations/implications – The study is limited to four takaful operators in Malaysia who have received awards for best operators; this study focuses on health takaful products.

Originality/value – This study provides a view about the process of risk selection which determines the contribution rate and whether a risk will be acceptable or not to the company.

The COVID-19 pandemic hit the demand for steel products and their derivatives by 40–50%. As a result, productivity and factory operations will inevitably suffer. Therefore, when fulfilling funding demands that will arise if the company has an appropriate capital structure, the corporation must choose between rising debt (on the liability side) or issuing shares for external funding as viable financial alternatives. This empirical study examines the effects of the COVID-19 pandemic on capital structure before and during the pandemic. This study implemented a descriptive quantitative approach, measured using a method based on panel regression and system Generalised Method of Moments (GMM) using the secondary data quarterly from 2018 to 2021 with the samples of eight steel companies listed on the IDX. The study findings show that COVID-19 influences the capital structure; firm-specific variables like COVID-19 profitability positively affect the capital structure, whereas liquidity, earning volatility, and non-debt tax shield negatively affect the capital structure. Meanwhile, the result of system GMM shows that only COVID-19 and liquidity significantly affect the debt ratio.

Poverty is a global problem and the phenomenon is alarming in the third world including the Muslim Countries (MCs). This paper analyses Islam's view on poverty based on its ideological norms and values. Poverty has been defined from an Islamic perspective that leads to two poverty levels and hence two poverty lines which are quite different from the conventional of concepts of poverty. The basic Islamic sources suggest that Islam dislikes poverty and it provides a conducive framework for alleviation of poverty. Three broad categories of poverty alleviation measures have been analysed. First, the positive measures which include income growth, functional distribution of income, and equal opportunities to all. Second, the preventive measures which are control of ownership and prevention of malpractices in economics and business that lead to income concentration. Third, corrective measures which include compulsory transfer payments, recommended transfer payments, and state responsibility. The positive measures are expected to lead to high level income and its equitable distribution, the preventive measures are expected to limit concentration of wealth, while the corrective measures are meant for correcting imbalances in the distribution of income and wealth, and to upgrade economic conditions of the worse‐off population in the society. If these measures are applied, the problem of poverty could be solved quite substantially. The paper concludes with some recommendations with respect to poverty alleviation in the context of MCs.

The aim of this study is to empirically test the relationship between supply chain performance and organizational performance mediated by customer satisfaction.

Respondents of this study include all the supply chain stakeholders, managers working in the dairy industry, bulk milk chillers/coolers (BMCs), farmer producers, wholesalers, transporters, retailers and consumers. The final sample has 67 firms and their forward and backward linkages, taking the total sample size to 1,139. Mediation analysis was performed using SPSS AMOS v26 to analyze the impact of supply chain performance on organizational performance mediated by customer satisfaction.

The findings of this study reveal that supply chain performance positively impacts organizational performance, and customer satisfaction partially mediates the relationship between them.

This study provides an opportunity for future researchers to test this model in different locations and different industries, incorporating other mediating variables, such as risk, coordination, supply chain orientation etc., as antecedents and operational, economic and marketing performance as consequences.

The study suggests that enhanced organizational performance requires supply chain management to be treated as a strategic function. Managers working at the processing/manufacturing level must focus on improving supply chain performance indicators through collaboration with supply chain stakeholders.

The present study adds to the existing literature by adopting a new supply chain performance measurement approach. The current literature has focused primarily on supply chain practices to study their impact on customer satisfaction and organizational performance. In contrast, the present study demonstrates how improvement in supply chain performance can enhance organizational performance through customer satisfaction.

In the face of information leakage, this study aims to demonstrate pathways to supply chain resilience (SCR) during information sharing by deploying organizational ethical climate (OEC) and information security culture (ISC) as non-punitive mitigation approaches.

This empirical study was conducted to verify the framework using a questionnaire distributed to Malaysian multinational corporations (MNCs) of the manufacturing sector. The data were analysed using structural equation modeling (SEM) techniques with the AMOS software.

This study has confirmed the adverse impact of intentional and unintentional leakages on information sharing effectiveness. The findings showed ISC could reduce the impact of information leakage, but an OCE could not. This study provides evidence that information sharing effectiveness could impact SCR. The former is a mediator between information leakage and SCR, with information leakage moderated by information security culture. These findings convey that multinationals should set up an ISC to reduce information leakage and enhance their SCR.

Prior studies lacked the explanation of the impact of mitigating factors on information leakage in information sharing effectiveness affecting SCR. A framework that explains the relationships add value to organizations making available strategic decisions to curb information leakage and manage SCR.

This paper aims to re-evaluate and thus recommends possible ways in improving the current practice of hibah trust in Malaysia.

This study conducts a thorough and critical review on relevant literature on Islamic wealth management and estate distribution. Besides, the current practice and application of hibah trust by the Malaysian trustee companies such as Amanah Raya Berhad and As-Salihin Trustee Berhad is analyzed based on information gathered from their publications and direct consultation.

Based on the comparison made between hibah trust and its conventional counterpart, living trust, this study found that that the hibah trust product mirrors the conventional living trust, which provides a high degree of freedom to the benefactor to decide on the distribution of his wealth without taking into consideration the interest of the eligible heirs under farai’d. Nevertheless, it is undeniable that the practice of hibah trust would be able to expedite the lengthy and complex procedures of inheritance, reduce administrative costs and avoid legal impediments and inheritance tax.

This paper proposes a comprehensive framework for an improved asset distribution under hibah trust within the Malaysian Islamic wealth management industry by highlighting the significance of fara’id and wasiyyah rules. This proposed framework of hibah trust would become a useful reference for the policy makers in designing a dedicated regulation or legal provisions in the established laws that will govern the practice of hibah trust in Malaysia.

The novelty of this paper lies in highlighting the importance of adhering to the law of Islamic inheritance rules as ordained by Allah s.w.t in structuring contemporary Islamic estate planning instruments such as hibah trust, which is not evident in the current practice.

The purpose of this study is to examine and review tayyiban indicators in the context of halal food production. In Islam, food produced or manufactured must be halal and tayyiban. Even though both halal and tayyiban are always mentioned together in the Quran, the halal aspect is highlighted more than tayyiban. The discussion of tayyiban’s indicators is still vague.

The study was adopted based on the Preferred Reporting Items for Systematic Reviews and Meta-Analyses for the review of the current research which used two main journal databases, namely, Web of Science and Scopus. Accordingly, the search resulted in a total of 40 articles that can be systematically examined.

The results of review of these articles formulated five main themes: safety, nutrition, cleanliness, quality and authenticity. These five indicators are considered relevant enough in the context of halal food production to build a comprehensive tayyiban concept.

This study enriches the field of halal food research. The concept of tayyiban as a whole has been given limited attention in academic literature. At the end of this study, a number of recommendations are suggested for the reference of future scholars.

This paper aims to make a comparative analysis about the level of customer satisfaction on employee professionalism between Islamic and conventional banks in Malaysia. It also explores the important factors that attract customers to banks and identifies the strategies to improve customer satisfaction on employee professionalism.

This study uses a quantitative approach, where questionnaires are distributed to a total of 312 respondents.

The results show that customers are more satisfied with the conventional banks’ employees in terms of their reliability, responsiveness, assurance and empathy, except for tangibility, where they are more satisfied with the Islamic banks’ employees. It is also found that customers who have been engaging with the bank for more than one year consider each dimension of employee professionalism as important in ensuring their satisfaction with the bank.

This study is conducted in Malaysia and the respondents of this study are limited to 312 respondents only.

This study provides some insights on the area of service quality and customer satisfaction from a developing country’s environment (Malaysia) using the modified SERVQUAL model to perceive professionalism. This paper also explores a more specific area by highlighting the significance of service quality towards customer satisfaction from the perspective of gender, religion and respondents’ period of being a customer to the bank.