Jenny McDonald and Adrienne Kebbell
This paper discusses the importance of providing coherent and “seamless” access to information resources in an increasingly digital environment, in ways that meet customer needs…
Abstract
This paper discusses the importance of providing coherent and “seamless” access to information resources in an increasingly digital environment, in ways that meet customer needs and expectations. It looks at how customer access needs can be identified, at the tools and skills needed to deliver such access, and at the importance of measuring the success of that delivery. A response by the National Library of New Zealand to improving access, by providing a single point of access to local and remote resources, is set in an international context.
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This issue contains selected papers from the 2003 Annual LIANZA Conference held in Napier, Hawke's Bay, 7‐10 October 2003, plus one paper that was not. The title of the Conference…
Abstract
This issue contains selected papers from the 2003 Annual LIANZA Conference held in Napier, Hawke's Bay, 7‐10 October 2003, plus one paper that was not. The title of the Conference was “Oceans of Opportunity”, with sessions aptly named: Seize the day, Exploring the depths, Netting the fish and Swimming with the sharks. The papers that make up this issue reflect these topics.