This paper aims to illustrate the value of the outsourcing life cycle, as described in several industry models, including ISO 37500.
Abstract
Purpose
This paper aims to illustrate the value of the outsourcing life cycle, as described in several industry models, including ISO 37500.
Design/methodology/approach
The authors present a comparison of outsourcing life cycles to provide an overview of current practices in the global outsourcing industry.
Findings
Several outsourcing life cycles have been defined by industry associations such as the International Association of Outsourcing Professionals (IAOP) and the National Outsourcing Association (NOA). Academic research has created several outsourcing life cycles, notably the model from the London School of Economics (Cullen and Willcocks, 2005). Finally, commercial models have been defined, for example the Vendor and Sourcing Management model from IDC (2014).
Research limitations/implications
Researchers will find the overview of different life cycles useful in assessing maturity of outsourcing organizations.
Practical implications
Practitioners will find the detailed description of ISO 37500 and the comparative life cycles to be illustrative of different approaches to managing outsourcing transactions. Both buyers and providers will be able to compare their own life cycle to industry standards.
Originality/value
Little or no research has been conducted on how outsourcing life cycles contribute to effective outsourcing. This paper provides a foundation for such research.
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Adrian Quayle, David Ashworth and Alan Gillies
The purpose of this paper is to consider how BS 11000 may be usefully deployed within a commissioning situation in the light of the Department of Health's suggestion that it…
Abstract
Purpose
The purpose of this paper is to consider how BS 11000 may be usefully deployed within a commissioning situation in the light of the Department of Health's suggestion that it represents “best practice”.
Design/methodology/approach
The study uses case studies from other sectors (criminal justice) and IT outsourcing to consider the nature of the commissioning relationship at the heart of the English NHS post‐2013. It looks at how BS 11000 is intended to support business relationships and how this can address potential problems identified in the case studies.
Findings
The study finds that business relationships are often regarded in a reductionist manner based on a simple contractual relationship. The case studies suggest that a richer more collaborative business relationship is required for effective provision of services. The authors suggest that BS 11000 can help organisations put in place the foundations of such relationships.
Research limitations/implications
The Clinical Commissioning Groups are still being formed, and the marketplace for service providers in the NHS is expanding dramatically. This means that there are limited opportunities for studying this issue in situ, and therefore it is necessary to use case studies from other domains.
Practical implications
This study suggests that the commissioning relationship is more complex than a simple contractual relationship, and a genuine partnership is needed between the new Clinical Commissioning Groups and their providers.
Social implications
From 2013, the NHS is intended to be a commissioner of services rather than a provider. Effective health and social care will depend upon an effective commissioning relationship.
Originality/value
The study provides insights from related fields into an area that cannot yet be studied itself, as it is still being formed. It has access to unpublished data from an ESRC funded study to provide new insights from a related public‐sector context.
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The purpose of this paper is to enable busy clinicians to review the contents of the journal quickly. They can then choose which articles have the most relevance for them and…
Abstract
Purpose
The purpose of this paper is to enable busy clinicians to review the contents of the journal quickly. They can then choose which articles have the most relevance for them and focus on these.
Design/methodology/approach
The paper provides a brief synopsis of the main content of the journal prepared by the review editor.
Findings
Changes to healthcare commissioning and delivery will have long‐term consequences for the way in which the NHS functions.
Practical implications
It is important that all NHS staff have a clear understanding of recent and proposed changes so that they can participate in dialogue about the implications for their roles.
Originality/value
The review editor has no affiliation with any of the authors and no financial or other interest in commissioning and therefore is able to provide an independent overview of the journal contents.
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THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that…
Abstract
THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.
Sanjay Kumar and Mihir Kumar Banerjee
Laser surface melting (LSM) on sensitized austenitic stainless steel of cold‐work 25 per cent was carried out by using a continuous wave CO2 laser of power 5kW and traverse speed…
Abstract
Laser surface melting (LSM) on sensitized austenitic stainless steel of cold‐work 25 per cent was carried out by using a continuous wave CO2 laser of power 5kW and traverse speed 20mm/sec of the beam. The stainless steel was sensitized at 898K for 10, 20 and 50hr durations. ASTM A262 Practice A test was used to examine the microstructures of the specimens before and after LSM while single loop electrochemical potentiokinetic reactivation (SL‐EPR) technique was used to quantify the degree of sensitization (DOS). A trend is noted between the cold‐work of stainless steel and the degree of desensitization by LSM.