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Virtual reference is a part of the services offered at academic and other types of libraries. This paper discusses humanistic perspectives that merit consideration in the provision of virtual reference (VR), including mindfulness, authenticity, emotional intelligence (EI) and counseling. This study aims to make these perspectives become a part of the language and practice of virtual reference through this discussion.

The paper establishes a framework for the VR perspectives it discusses by examining relevant literature for background information and practical applications.

VR has the potential to benefit from the interrelated humanistic perspectives of mindfulness, authenticity, EI and counseling. It is through the counseling perspective that mindfulness, authenticity and EI are embodied to offer a more transformational and less transactional experience for both librarians and users.

While the paper provides examples of language used by the author to illustrate the counseling perspective, a future study, whereby virtual reference transcripts are formally analyzed, may be beneficial to determine other expressions of counseling and its related perspectives of mindfulness, authenticity and EI.

This paper provides a resource especially helpful to individuals new to VR or who seek opportunities for growth in providing VR.

In addition to taking a multifaceted view of VR through the humanistic perspectives presented, this paper also offers a multidisciplinary approach in its discussion, drawing from areas such as business and medicine.

Digital repositories offer a great benefit to people in a variety of settings, especially since an ever‐increasing amount of information is being gathered, transmitted, and preserved through various technologies. The purpose of this paper is to underscore trust as a critical element in the infrastructure of digital repositories and to look more closely at trusted digital repositories from the perspective of the user communities for which they are designed.

The paper looks to the literature in reviewing the concept of trust and its role in an online environment. Attention is then paid to trusted digital repositories, with close examination of the user communities’ perceptions of trust and the impact of these perceptions. Special attention is given to users within the academic community.

While digital repositories may be trustworthy because of adherence to technological standards, accepted practices, and mechanisms for authenticating the authorship and accuracy of their content, it is ultimately their respective stakeholders – both those who deposit and use content – whose perceptions play a central role in ensuring a digital repository's trustworthiness.

A future empirical study would be beneficial in order to measure perceptions of trust as contributing factors to the trustworthiness of digital repositories.

This paper provides a useful resource for persons wishing to review the topic of trusted digital repositories or increase their awareness in this area.

This paper offers a focused look at various levels of trust as they relate to the dissemination of scholarly communication in the academic world, particularly through institutional repositories.

This paper aims to analyze data from a pilot study at one academic library using Google Voice for text message (SMS) reference. It also aims to analyze SMS reference question typology, compare question typology to other reference services, and analyze communication in the context of SMS reference.

Analysis of all reference service models was conducted, including question typology. SMS transcripts were analyzed in the following areas: presence of a reference interview, evidence of a referral, number of librarian and patron texts, response time, and transaction duration.

The number of SMS queries was lower than expected. Questions were primarily non‐research‐based or ready reference. The average number of texts per transaction was 7.5. With outliers removed, average response time was 9.5 minutes, and average transaction time was 53.2 minutes. Users appear to be regulating question difficulty.

Data collection occurred during a state furlough period, which likely impacted the number of reference transactions. Conversation analysis and user feedback were not incorporated into this study, but could aid in understanding communication patterns in SMS reference.

Google Voice offers a viable option for implementing SMS reference, and this paper offers direction to interested parties. Challenges in answering complex questions via SMS should not be a concern, since patrons generally are not asking difficult questions.

This pilot study expands the growing body of literature on SMS reference in academic libraries, comparing it to other reference service models at the same institution. It also highlights Google Voice as a free alternative to subscription or fee‐based models of SMS reference service.

This study aims to evaluate the extent to which the criteria of the EFQM Excellence Model and the relationships between them are relevant in the management of rural territory development. Verifying this relevance is crucial as a first step to determine how the adoption of an excellence model could enhance the results of the local action groups (LAGs) in managing their territories. If successful, the benefits for the management of territorial rural development in Spain could be highly significant.

Field data were collected through a questionnaire distributed to the managers of 253 LAGs in Spain during the first quarter of 2021. Hypotheses were formulated to evaluate the significance of the EFQM model in the outcomes achieved by LAGs. The data were analysed using partial least squares-structural equation modelling (PLS-SEM) and necessary conditions analysis (NCA).

This study validates all the formulated assumptions regarding the EFQM model, including the mediating role of process management in the impact of strategy and the technical team (people) on outcomes. Based on the obtained results, it can be concluded that the adoption of a model of excellence could increase the effectiveness of LAGs in managing the development of their territories.

Like all research, this study has its limitations. For example, the data used responds to an indirect approach to the criteria of the EFQM model. Direct measurement of the criteria was not possible because there were no LAG evaluations with the EFQM model or any other model of excellence. Additionally, the LAG sample used does not equally reflect the reality of the different autonomous communities, which, together with the relatively small nature of the sample, does not allow comparisons of the autonomous communities. The age of the participants was not included in the analysis, so it was not possible to evaluate the effect that this variable could have on the results. There are LAGs in other EU countries as well. It would be interesting to see whether the results obtained in this study with Spanish LAGs are consistent with those in other countries. The study was conducted at the criterion level. It would be of interest to delve deeper into the subcriterion level in future work. Finally, this study was based on the EFQM 2013, while the most recent study was from 2020, which is a limitation. When the study was designed, there was not yet sufficient experience with the 2020 model. It will be interesting to see in future work the extent to which the results and conclusions obtained remain consistent with those of the 2020 model.

Approaches to tackling the problem of rural development have often relied on intuitive and practical trial-and-error methods in the implementation of public policies rather than on a solid and validated theoretical foundation. Therefore, verifying the relevance of the criteria and their interrelationships, intrinsic to models such as the EFQM 2013 model, in the context of managing rural territories, can greatly aid the management of these types of organisations.

The development of rural territories is a critical issue that remains unresolved in many countries. Failure to address this, or not doing so in a timely manner, has consequences for equity and migration to large urban centres. Enhancing the effectiveness of the LAGs can improve the living conditions of people in rural areas and contribute to the overall development of rural territories in Spain. This can simultaneously help mitigate the depopulation of rural areas.

Traditional approaches to rural development have often relied on practical trial-and-error methods in implementing public policies. The decision to adopt an excellence management model for the development of rural territories hinges on the validity of criteria and their interrelationships, such as those intrinsic to the EFQM 2013 model, within the context of rural development.

The EFQM model of excellence is applicable in managing the development of rural territories, although some relationships between criteria, such as the case of Partnership and Resources on Results, are affected by the context in which local action groups currently operate in Spain.

This study applies PLS-SEM in the analysis of the relationships between criteria of the EFQM model in the context of managing the development of rural territories.

This study aimed at the addition of grape residue flours in beef meatballs to evaluate their behavior on physic-chemical and sensory properties. Furthermore, it is intended to discuss the importance of the substitution of synthetic additives with natural ones, the enhancement of consumers' diets and the prevention of inappropriate waste disposal.

The grapes' residues were collected from wine production and transformed into flour. Their proximal chemical composition and antioxidant activities were analyzed. Then, meatballs were formulated with 0 (control), 3.5 and 7% grape flours. Lipid oxidation analyzes were performed on raw and thermally processed meatballs. Triangle and ranking sensory tests were performed to assess the consumer's perception of product appearance and flavor and the consumer's preference, respectively.

Bordeaux and Trebbiano grape flours were rich in dietary fibers, composed of 44.2 and 55.6% fibers, respectively. They showed a high antioxidant activity, in which Trebbiano was high than Bordeaux. The addition of grape flours reduced the lipid oxidation of meatballs by close to 50% than the control sample. Differences in the appearance and flavor of some meatballs were identified by the panelists; however, the flavor's change did not displease them.

The grape residue is rich in phenolic compounds, natural dyes and dietary fibers. Its addition as a functional ingredient in meatballs reduces the addition of synthetic additives, adds fiber to the consumer's diet and prevents inappropriate waste disposal.

This empirical study examines the drivers of consumer intention to adopt wearable technology for healthcare in a South American country. Specifically, it proposes and tests a model of nonuser consumer intention to adopt fitness trackers for healthcare purpose in Chile.

This study draws on the technology acceptance framework UTAUT2 to develop and test a conceptual model of wearable technology adoption. Data were collected through an online survey applied to 470 nonusers of wearable technology in Santiago, Chile.

Findings indicate that hedonic motivation, social influence and perceived usefulness have the strongest influence on intention to adopt fitness trackers in Chile for healthcare. In addition, health motivation is an indirect predictor of consumer's intention to adopt wearable technology through its effect on perceived usefulness.

The study contributes to a better understanding of consumer intention to adopt wearable technology for healthcare objectives in a less developed country in South America. Findings are useful for wearable technology managers, retail business and public policymakers.

Despite the vast growth and importance of wearable technology for healthcare purposes, academic research considering less developed countries is scarce, especially the South American region. The proposed model and findings can extend this research gap. Theoretical and managerial implications are discussed as well as implications for public policy.

Career success has been understood as an outcome of career goals, achievement and employability resources. Recent research has enlightened its potential effect on career decisions and perceived employability. This paper aims to test the role of career success in the relationship between competence employability and perceived employability.

An online survey was answered by 1,087 graduates from a large nonselective higher education institution that enrolls a significant number of first generation and lower socioeconomic background students. Structural equation modeling was used to examine the mediating role of career success, as was proposed.

Subjective career success partially mediates the relationship between competence employability model and perceived employability. However, objective career success was not related to perceived employability.

The study made use of a cross-sectional design, which hinders the identification of causal direction.

For training and education, both employability competences and subjective career success are resources to enhance in order to promote employee's personal beliefs about obtaining and maintaining employment.

This study combines different employability approaches, and their relationship with career success, considering subjective and objective career success as relevant personal resources that could impact self-perceptions and foster career behaviors. Testing the utility of these theoretical models on a group that has been underrepresented in career development studies is also relevant, particularly, the use of gain spiral concept from Conservation of Resources theory.

The phenomenon of overeducation and the magnitude and persistence of the imbalance impact are analysed for the Spanish labour market from 2006 to 2013.

The authors present random-effects probit estimations comparing individuals and their short-term and long-term labour mismatches.

The results support the existence of long-term persistence (status in the previous year) and short-term persistence (status at the beginning of the observed period) in overeducation. Precariousness in the labour market, measured by temporality or by the strong destruction of employment, could force individuals to choose a job below their qualification. Additionally, the phenomenon of overeducation is shown to have increased in the period 2010–2013 in relation to the period 2006–2009 independently of the region considered, though those regions with higher unemployment rates display greater imbalances.

Although the results come from two different samples, it is possible to conclude that overeducation is a phenomenon that tends to perpetuate over time in Spain.

One of the issues of greatest interest that is crucial to assess the relevance of the spreading of overeducation is whether overeducation can be considered as a temporal mismatch, in which case the seriousness of the problem would not be so important, or, on the contrary, as a persistent one, in which case, governments should take it into account in their education reform programmes.

Overeducation persistence has been studied in countries such as the United States, Canada, Switzerland or Germany; however, in Spain, there are hardly any studies. Spanish labour market has certain specificities that make the analyses relevant: the high unemployment rates and high elasticity of employment with respect to the economic cycles. Under these circumstances, workers could opt for more stable positions that require a lower qualification than the one they have. This option could be even more convenient during crisis. Additionally, the article includes a disaggregated analysis by Spanish regions. The differences in the unemployment rates within and between regions are significant (some of them had at the beginning of the crisis an unemployment rate close to 7%, while in others it exceeded 12%) which allows the authors to study the phenomenon in different contexts.

Innovative organizations are increasingly facing challenges in a dynamic market to address corporate social responsibility (CSR) issues; however, research on how organizational learning (OL) contributes to organizations’ social responsibility and innovation remains sparse. This study aims to bridge the gap in previous research and examines how OL and dynamic capabilities (DCs) act as drivers of CSR performance (CSRP) and innovation performance.

This study is survey-based and uses time-lagged, multisource data from 151 pharmaceutical industry-related companies in Iran. Structural equation modeling was applied to test the validity of the measurement model and hierarchical regression was used to test the key hypotheses.

DCs mediate the relationship between OL and CSRP. Moreover, CSRP significantly mediates the relationship between OL and innovation.

Drawing on the perspective of DCs, this research is among the first to offer new insights in a new context on what antecedent conditions lead to the successful implementation of organizational CSRP and how CSRP would, in turn, lead to subsequent innovation performance improvement.