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Article
Publication date: 1 July 2003

Adam S. Huarng and Doris Christopher

This paper provides an analysis of the consumer buying decision process and discusses its impacts and implications for Internet retail store design. The paper begins with a brief…

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Abstract

This paper provides an analysis of the consumer buying decision process and discusses its impacts and implications for Internet retail store design. The paper begins with a brief overview of the consumer buying decision process, extracts desirable characteristics for an e‐commerce site, and evaluates a number of online stores and its corporate business characteristics. The implications for managers are to analyze the buying decision process and incorporate the requirements into the e‐commerce planning.

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Marketing Intelligence & Planning, vol. 21 no. 4
Type: Research Article
ISSN: 0263-4503

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Book part
Publication date: 26 October 2017

Okan Duru

There is a growing interest in fuzzy time series (FTS) forecasting, and several improvements are presented in the last few decades. Among these improvements, the development of…

Abstract

There is a growing interest in fuzzy time series (FTS) forecasting, and several improvements are presented in the last few decades. Among these improvements, the development of causal models (i.e., multiple factor FTS) has sparked a particular literature dealing with the causal inference and its integration in the FTS framework. However, causality among variables is usually introduced as a subjective assumption rather than empirical evidence. As a result of arbitrary causal modeling, the existing multiple factor FTS models are developed with implicit forecasting failure. Since post-sample control (unknown future, as in the business practice) is usually ignored, the spurious accuracy gain through increasing factors is not identified by scholars. This paper discloses the use of causality in the FTS method, and investigates the spurious causal inference problem in the literature with a justification approach. It invalidates the contribution of dozens of previously published papers while justifying its claim with illustrative examples and a comprehensive set of experiments with random data, as well as real business data from maritime transportation (Baltic Dry Index).

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Advances in Business and Management Forecasting
Type: Book
ISBN: 978-1-78743-069-3

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Article
Publication date: 8 February 2008

Woan‐Yuh Jang and Ching‐I Lin

The purpose of this study is to empirically examine whether business can benefit from ISO 9000, and examines how motivation impacts the depth of ISO 9000 implementation and how…

3075

Abstract

Purpose

The purpose of this study is to empirically examine whether business can benefit from ISO 9000, and examines how motivation impacts the depth of ISO 9000 implementation and how the depth of ISO 9000 implementation impacts a firm's performance in Taiwan.

Design/methodology/approach

A survey questionnaire was mailed to the 1,668 companies with ISO 9000 certification, and a total of 441 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 motivation and ISO 9000 implementation depth and how implementation depth influences firm performance.

Findings

The results demonstrate that a positive relationship exists between the extent to which companies implement ISO 9000 and firm performance. Additionally, internal motivation fully mediates the relationship between external motivation and ISO implementation depth. Furthermore, the implementation of ISO 9000 directly and positively influences operational performance and indirectly affects market performance, in turn positively impacting business performance.

Originality/value

This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, the implementation depth underlying processes, and ISO 9000 performance.

Details

Journal of Manufacturing Technology Management, vol. 19 no. 2
Type: Research Article
ISSN: 1741-038X

Keywords

Available. Open Access. Open Access
Article
Publication date: 3 May 2024

Laetitia Gabay-Mariani, Bob Bastian, Andrea Caputo and Nikolaos Pappas

Entrepreneurs are generally considered to be committed in order to strive for highly desirable goals, such as growth or commercial success. However, commitment is a…

575

Abstract

Purpose

Entrepreneurs are generally considered to be committed in order to strive for highly desirable goals, such as growth or commercial success. However, commitment is a multidimensional concept and may have asymmetric relationships with positive or negative entrepreneurial outcomes. This paper aims to provide a nuanced perspective to show under what conditions commitment may be detrimental for entrepreneurs and lead to overinvestment.

Design/methodology/approach

Using a sample of entrepreneurs from incubators in France (N = 437), this study employs a configurational perspective, fuzzy-set qualitative comparative analysis (fsQCA), to identify which commitment profiles lead entrepreneurs to overinvest different resources in their entrepreneurial projects.

Findings

The paper exposes combinations of conditions that lead to overinvestment and identifies five different commitment profiles: an “Affective profile”, a “Project committed profile”, a “Profession committed profile”, an “Instrumental profile”, and an “Affective project profile”.

Originality/value

The results show that affective commitment is a necessary condition for entrepreneurs to conduct overinvesting behaviors. This complements previous linear research on the interdependence between affect and commitment in fostering detrimental outcomes for nascent entrepreneurs.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 30 no. 6
Type: Research Article
ISSN: 1355-2554

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Article
Publication date: 29 March 2011

Yam B. Limbu, Marco Wolf and Dale L. Lunsford

This paper aims to examine the effects of consumers' perceptions concerning the ethics of online retailers on web site satisfaction and loyalty.

5806

Abstract

Purpose

This paper aims to examine the effects of consumers' perceptions concerning the ethics of online retailers on web site satisfaction and loyalty.

Design/methodology/approach

An online survey instrument was administered to a sample of 220 students who were enrolled in various business undergraduate classes at a mid size university located in the southwestern USA. Participants completed a questionnaire based on their latest online purchase. The measurement model and structural relationships were estimated using AMOS 18.

Findings

Non‐deception, fulfillment, and security are significant predictors of web site satisfaction. Only privacy is related directly with loyalty. While direct effects of fulfillment and non‐deception on loyalty are not significant; satisfaction mediates these relationships. Results provide a strong support for the web site satisfaction‐loyalty relationship.

Practical implications

Internet retailers must address ethical issues surrounding their web sites by protecting financial and personal information, delivering accurate products, and avoiding deceptive practices.

Originality/value

The current research is one of few studies in online retailing that examines the relationship between perceived online ethics, satisfaction and loyalty. By offering evidence to prior conflicting results in the literature, a strong association between what consumers perceive as ethical online retailing, their satisfaction and loyalty to online retailers was confirmed.

Details

Journal of Research in Interactive Marketing, vol. 5 no. 1
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 12 August 2014

Wei Chieh Liang, Yao Chun Tsao, Wen Kuei Chen, Hsing Chau Tseng and Ke Jian Yu

– The purpose of this paper is to integrate Modigliani-Miller (MM) theory and stock repurchases strategy to procure a practical concept for capital decision.

694

Abstract

Purpose

The purpose of this paper is to integrate Modigliani-Miller (MM) theory and stock repurchases strategy to procure a practical concept for capital decision.

Design/methodology/approach

No-arbitrage proof model deduction was used in this study. The authors consider corporate tax and funding sources as two crucial factors drawn in the model. The paper derives some propositions by trichotomy property and keeps the key assumptions of MM Capital Structure Theory.

Findings

There are two different effects on firm's value through stock repurchases. The positive effect occurs on firm's value through stock repurchases with loan fund. And the negative impact exists on firm's value through stock repurchases with idle fund.

Research limitations/implications

Notably, in the real world there are three limitations with such an arbitrage transaction (Stulz, 2000). The first one is the default risk, and the second one is transaction costs and the last one is the perfect credit market assumption. In the near future, the authors suggest it would be interesting to involve the interest rate factor and contingent tax variable into our model.

Originality/value

On the basis of no arbitrage opportunity, this paper considers both trichotomy property and MM theory. It proves the share repurchase strategy should be financed by borrowing fund. In contrast, share repurchase should not be executed with idle fund because of opportunity cost.

Details

Management Decision, vol. 52 no. 7
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 June 2012

Yam B. Limbu, Marco Wolf and Dale Lunsford

The purpose of this study is to examine the effects of consumers' perception of online retailers' ethical behavior on consumer purchase and revisit intentions.

8373

Abstract

Purpose

The purpose of this study is to examine the effects of consumers' perception of online retailers' ethical behavior on consumer purchase and revisit intentions.

Design/methodology/approach

A sample of 259 online shoppers was employed to test the relationships between perceived ethics of online retailers and the intention to revisit and purchase. The measurement model and structural relationships were estimated using AMOS 18.

Findings

Results show that perceived ethics of an Internet retailer's website significantly affect consumers' trust and attitudes to the retailer's website that eventually have positive impacts on purchase and revisit intentions. Website trust was positively related to attitude toward the site. The results do not show support for a direct effect between perceived ethics and behavioral intentions, but attitude and trust toward the website mediate these effects.

Practical implications

The findings support the idea that despite the physical distance between online retailers and customer, behaving ethically has an effect on revisit and purchase intentions. This suggests that online vendors should invest in methods that strengthen consumers' trust of websites. To convey a sense of ethics of the website, websites should ensure that privacy policies are easy to understand, explain clearly how customer information is used, offer secure payment methods, display clearly the terms and conditions of the online transactions, fulfill the orders, and avoid deceptive practices and exaggerations of product characteristics.

Originality/value

Research integrating perceived ethical conduct of retailers and consumer behavior is still in the beginning, and has not explored all outcomes of perceived ethics. This study is an initial attempt to investigate the effects of perceived ethics of retailers on revisit and purchase intentions. This study contributes to the knowledge of consumer perceived ethics and behavioral intentions.

Details

Journal of Research in Interactive Marketing, vol. 6 no. 2
Type: Research Article
ISSN: 2040-7122

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Article
Publication date: 25 February 2014

Alemu Moges Belay, Fentahun Moges Kasie, Petri Helo, Josu Takala and Daryl J. Powell

The purpose of this paper is to investigate the relationship between quality management practice and labor productivity in labor-intensive manufacturing companies in a developing…

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Abstract

Purpose

The purpose of this paper is to investigate the relationship between quality management practice and labor productivity in labor-intensive manufacturing companies in a developing nation and benchmark with the world average.

Design/methodology/approach

Primary and secondary data were collected from 34 selected companies. The primary data were obtained using a questionnaire survey to determine the quality management adoption level of each company using the European Business Excellence Model. Secondary data also collected in order to compute labor productivity of each organization and benchmark with international norms.

Findings

In this research, labor productivity is measured by revenues per employee and total assets per employee and found that adopting quality management has strong relationships with revenue per employee unlike total asset per employee that is weakly related.

Originality/value

Several authors suggest a positive relationship between adoption quality management principles and productivity in large organizations located in developed countries. However, this paper particularly focuses on labor productivity of labor-intensive companies.

Details

Benchmarking: An International Journal, vol. 21 no. 1
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 19 January 2021

Hong Zhao, Yi Huang and Zongshui Wang

This paper aims to systematically find the main research differences and similarities between social media and social networks in marketing research using the bibliometric…

1653

Abstract

Purpose

This paper aims to systematically find the main research differences and similarities between social media and social networks in marketing research using the bibliometric perspective and provides suggestions for firms to improve their marketing strategies effectively.

Design/methodology/approach

The methods of co-word analysis and network analysis have been used to analyze the two research fields of social media and social networks. Specifically, this study selects 2,424 articles from 27 marketing academic journals present in the database Web of Science, ranging from January 1, 1996 to August 8, 2020.

Findings

The results show that social networks and social media are both research hotspots within the discipline of marketing research. The different intimacy nodes of social networks are more complex than social media. Additionally, the research scope of social networks is broader than social media in marketing research as shown by the keyword co-occurrence analysis. The overlap between social media and social networks in marketing research is reflected in the strong focus on their mixed mutual effects.

Originality/value

This paper explores the differences and similarities between social networks and social media in marketing research from the bibliometric perspective and provides a developing trend of their research hotspots in social media and social networks marketing research by keyword co-occurrence analysis and cluster analysis. Additionally, this paper provides some suggestions for firms looking to improve the efficiency of their marketing strategies from social and economic perspectives.

Details

Nankai Business Review International, vol. 12 no. 1
Type: Research Article
ISSN: 2040-8749

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Article
Publication date: 1 January 2006

M.J. Taylor and D. England

A fundamental internet marketing challenge is that consumers can quickly move from seeks to one web site to another if they cannot easily find what they want on a given web site…

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Abstract

Purpose

A fundamental internet marketing challenge is that consumers can quickly move from seeks to one web site to another if they cannot easily find what they want on a given web site. This paper address the web site navigational design issues associated with internet marketing.

Design/methodology/approach

A two‐year participant observation study in a UK tourism marketing organisation is provided in order to demonstrate a web site design approach in action.

Findings

Existing web site design approaches such as hierarchy charts and storyboards can assist in structuring web site content but do not necessarily cater well for making web sites straightforward to use by consumers. Human computer interface web site design approaches typically relate more to style, appearance and functionality than to structuring web site content. Web site content ranking and grouping can allow straightforward access to web site content, by making frequently required content the most accessible and by grouping related content for ease of identification. From a web site marketing perspective, the more accessible web site content relating to products and services offered, the more likely that such products and services will be purchased by the consumer.

Practical implications

If consumers are to use a web site and use it again in the future they need to be able to find what they require in a straightforward manner. Ranking web site content to present frequently required content earlier in the web site, and grouping web site content so that similar content appears on the same web page or on closely linked web pages can make a web site more straightforward to navigate. In a marketing context, the more accessible a web site, the more likelihood there is of repeat business from the consumer.

Originality/value

The originality of the research reported in this paper concerns the use of web site content ranking and grouping to design web sites that can enable straightforward access to information and transactions by consumers, and thus potentially increase both current sales and future repeat business.

Details

Marketing Intelligence & Planning, vol. 24 no. 1
Type: Research Article
ISSN: 0263-4503

Keywords

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