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Emotional labor is generally seen as a response to organizational display rules, which seek to guide the employee’s emotional expressions in such a way as to benefit the organization – generally by increasing customer satisfaction and fostering a positive regard for the organization itself. This study aims to investigate the degree to which a workshop intervention providing information about emotional labor and targeting effective coping strategies could have an effect on teachers’ burnout.

Using a sample of educators in primary and secondary schools, participants completed a pre-intervention survey, the training intervention and a post-intervention survey six months after the training.

Findings indicate that helpful coping strategy responses increased from pre-intervention to post-intervention. Regression tests showed the relationships between emotional labor and burnout weakened from time 1 to time 2.

These findings suggest that a brief, 60 min, intervention was effective in reducing the strength of the relationship between emotional labor and burnout. Implications for research and practice are discussed.

A collection of essays by a social economist seeking to balance economics as a science of means with the values deemed necessary to man′s finding the good life and society enduring as a civilized instrumentality. Looks for authority to great men of the past and to today′s moral philosopher: man is an ethical animal. The 13 essays are: 1. Evolutionary Economics: The End of It All? which challenges the view that Darwinism destroyed belief in a universe of purpose and design; 2. Schmoller′s Political Economy: Its Psychic, Moral and Legal Foundations, which centres on the belief that time‐honoured ethical values prevail in an economy formed by ties of common sentiment, ideas, customs and laws; 3. Adam Smith by Gustav von Schmoller – Schmoller rejects Smith′s natural law and sees him as simply spreading the message of Calvinism; 4. Pierre‐Joseph Proudhon, Socialist – Karl Marx, Communist: A Comparison; 5. Marxism and the Instauration of Man, which raises the question for Marx: is the flowering of the new man in Communist society the ultimate end to the dialectical movement of history?; 6. Ethical Progress and Economic Growth in Western Civilization; 7. Ethical Principles in American Society: An Appraisal; 8. The Ugent Need for a Consensus on Moral Values, which focuses on the real dangers inherent in there being no consensus on moral values; 9. Human Resources and the Good Society – man is not to be treated as an economic resource; man′s moral and material wellbeing is the goal; 10. The Social Economist on the Modern Dilemma: Ethical Dwarfs and Nuclear Giants, which argues that it is imperative to distinguish good from evil and to act accordingly: existentialism, situation ethics and evolutionary ethics savour of nihilism; 11. Ethical Principles: The Economist′s Quandary, which is the difficulty of balancing the claims of disinterested science and of the urge to better the human condition; 12. The Role of Government in the Advancement of Cultural Values, which discusses censorship and the funding of art against the background of the US Helms Amendment; 13. Man at the Crossroads draws earlier themes together; the author makes the case for rejecting determinism and the “operant conditioning” of the Skinner school in favour of the moral progress of autonomous man through adherence to traditional ethical values.

This paper explores the relevance of Adam Smith’s invisible hand and the remainder of his legacy for public management. The paper’s central claim is that, by approaching Adam Smith and his legacy, public managers can assist themselves to do what they should do - examine their latent assumptions. The first of three challenges in approaching Adam Smith’s ideas is to get Smith right, because he has been widely misunderstood. The second is to question Smith’s account of conceptual space; it is desirable to go beyond him. The third challenge is to explore in specific terms the potential for public management of an understanding of Smith and his legacy

This chapter seeks to advance the neglected debate on the ethical issues between formal organization and practice arising from innovation in an organization. To that end, the chapter discusses the sources of possible moral dilemmas for practitioners who belong to a practice with a shared identity, values, and standards of excellence, and who need to conform to new rules of formal organization. While formal organization ideally strives for generalized fairness principles for all organizational members when introducing an innovation, the contextualized nature of practices may lead to particular needs and goals of the practice which can only be recognized as such by practitioners and not by formal management, and to which procedural justice cannot respond. The chapter proposes how practitioners may interpret moral dilemmas, aligned with their practice-based identity and ethical values, and what options for action they may seek. The discussion is illustrated with examples of innovation in the field of information systems design.

WHEN the British Productivity Council launched its scheme in March for setting up local productivity committees in many parts of this country it was emphasised by Mr. Butler, Chancellor of the Exchequer, that there must be a great expansion of trade at competitive prices. It would require courage, drive and vision, he said. Although he was speaking in what is normally regarded as the close season for Chancellors it did seem then that he was conscious of the need for providing industry with a tangible incentive to expand production.

This study explores the socioeconomic benefits and challenges of smock dealership in Tamale. Despite the relevance of the African traditional garment sector in the socio-cultural and economic development of local and national economies, the industry is bedeviled with a plethora of challenges. Empirical evidence also confirms that African management practices have been largely dependent on western ideologies without taking cognisance of the unique features of indigenous practices. This case study provides an account of successful indigenous business practices among smock dealers in the Tamale Metropolis of Ghana, employing mainly qualitative descriptive research methods. Manual thematic analysis was utilised on the qualitative data. Findings showed that smock businesses offer economic/financial benefits such as income generation, family up-keep, trade, serves as wedding attires, social networks, projects northern cultures, sources of income and livelihood. We also found various advantages of deploying technology in smock business and these include efficiency, productivity, fraud prevention, financial benefits to the producers, competitiveness and globalisation via social media, and customer relationship building. It is recommended that the government make wearing made-in-Ghana clothing a policy and enforce its use. Also, the Ghanaian government and NGOs should make industrial sewing machines available to encourage the business, thereby increasing smock production.

Nobody concerned with political economy can neglect the history of economic doctrines. Structural changes in the economy and society influence economic thinking and, conversely, innovative thought structures and attitudes have almost always forced economic institutions and modes of behaviour to adjust. We learn from the history of economic doctrines how a particular theory emerged and whether, and in which environment, it could take root. We can see how a school evolves out of a common methodological perception and similar techniques of analysis, and how it has to establish itself. The interaction between unresolved problems on the one hand, and the search for better solutions or explanations on the other, leads to a change in paradigma and to the formation of new lines of reasoning. As long as the real world is subject to progress and change scientific search for explanation must out of necessity continue.

This paper aims to examine the social interactions between Filipino immigrant-hosts residing in New Zealand and their visiting relatives (VRs) or guests from the Philippines using social exchange theory to understand their experiences.

This qualitative, multi-sited study used in-depth interviews to examine social interactions between Filipino immigrant-host families in New Zealand and their respective visiting relatives from the Philippines.

Hosting VRs reflects aspects of social exchange theory, and the interdependence and familial obligations related to VR travel demonstrate mutual relations of care. Maintaining relations of care within the family is an ongoing process involving intergenerational relationships that bind together immigrant-host families and their VRs.

The conceptualization of the social interactions between immigrants-hosts and VRs is not generalizable owing to the small sample size and lack of representativeness. However, despite a small sample, this qualitative inquiry uncovered a series of personal meanings and understandings attached to the maintenance of familial bonds.

As immigrant-receiving countries become more culturally diverse through migration, research about other cultures will assist tourism planners in understanding the values and actions of a more varied array of residents. A better understanding of travel experiences and interactions between immigrants and their guests may provide marketers with insights into host-guest dynamics within a VR context, thus potentially enabling tourism marketers to create better marketing campaigns.

Future studies may be undertaken from non-Western and Western perspectives that examine the social interactions between hosts and guests in the context of VR travel. Very little research has been conducted that addresses the meanings and understandings attached to these interactions from the perspectives of both hosting and visiting groups. This research highlights the importance of families in tourism, a contrast with the relative blindness of tourism scholarship toward relations of domesticity and sociality.

What separates the social interactions between family members in the context of visiting friends and relatives travel from the traditional host-guest paradigm is that it does not involve strangers. This study uses social exchange theory to examine social interactions between hosts and guests who are familiar with each other.

The challenges of attracting positive media attention are likened to a contest in which various organisations attempt to promote and circulate their version of events; however, this is particularly difficult when attempting to circulate less established, unpopular or critical knowledge. Although complying with, and managing, news values is an important starting point, the need to move beyond news values to consider the commercial values and realities of media organisations is highlighted. In this paper, a case study is undertaken of the Greenpeace media relations in New Zealand when a proposed controversial expiry of a moratorium to release genetically modified organisms into the environment. The predicament for Greenpeace is that in attracting media attention through dramatic protests it risks jeopardising its reputation as a credible news source that can influence the framing of news stories. Insights are offered into the need for organisations to understand and manage the story or knowledge to be circulated and comply with contradictory news values.