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The purpose of this research is to investigate ethnic differences in perceptions of social responsibility, in relation to flooding, for householders, local businesses and policy makers.

The data were obtained via a questionnaire survey of three communities in Birmingham and one community in South East London, UK. A total of 481 responses were received and used in the statistical analysis. The interpretation of the findings was aided by cognitive mapping to synthesise the data transcripts from 174 responses to the open‐ended questions. Comparisons were made between communities in different locations and with different experience of flooding.

Ethnic differences consistently exist within the perceptions of householder and business groups within communities (in different locations) which have recent experience of flooding, but not in the policy maker group or in a community without recent flood experience. The finding also suggests three different levels of resilience and their association with different ethnic groups.

Future research should conduct further analysis with equal ethnic representation throughout each community group so that more ethnic groups can be investigated and compared. For a more comprehensive understanding, further investigation should be conducted across different communities in different countries with different environmental hazards.

The findings contribute to the understanding of the influence of demographic factors in disaster management field, and can provide useful knowledge for targeted and tailored strategies of communication of flood information.

The research represents the first attempt to investigate ethnic differences in perceptions of social responsibility of householders, small businesses and policy makers for the community resilience to flooding.

In spite of escalating efforts to curb abuse, fraud, and corruption in Congress, members of Congress persist in violating the norms, rules, and laws that aim to ensure they behave ethically. This chapter combines qualitative and quantitative analysis to describe congressional corruption in the modern era. Case studies illustrate consequential financial scandals while also differentiating four categories of corrupt financial practices.

Existing datasets on congressional scandals span the time period from 1972 to 2010, and this chapter extends the dataset to 2018. The analysis next uses the dataset to answer important questions empirically. Which types of scandals occur more often? Have these scandals grown more common or less common over time? What are the consequences of financial scandals for representatives' careers as public servants?

The purpose of this paper is to examine science, technology, engineering, art and mathematics (STEAM) efforts at Florida Atlantic University’s (FAU) John D. MacArthur Campus Library (JDM) to share methodologies and ideas with other academic libraries. Recently, there has been an emphasis on and push for science, technology, engineering and mathematics (STEM) education in colleges and universities across the USA as a means for training future work forces and for remaining competitive in global job markets (Land, 2013). FAU in South Florida is a big proponent of STEM and STEAM education (Florida Atlantic University, 2012; Dorothy F. Schmidt College of Arts and Letters, 2013).

As many librarians and outreach staff strive to remain relevant to their faculty and students with changing technologies (Drewes and Hoffman, 2010), the FAU JDM outreach staff have developed several novel programs that are geared toward the STEAM initiative.

The Library Outreach Committee at FAU was committed to investigating how they could advance student success through visual arts programming. How can the library help contribute to STEAM education for the students and learning community as a whole? How can the library engage art students? Can the library promote dialogue in arts to the faculty and staff, regardless of their disciplines? This article will describe and discuss the various art outreach programs that the JDM has tested and their outcomes addressing goals toward STEAM education and academic libraries.

The objective in sharing the experiences at the JDM is to spark new and successful program ideas at other academic libraries across the country and abroad and create knowledge in this relatively new area.

This paper aims to extend the literature on wicked problems in consumer research by exploring athlete and consumer vulnerability in sport and the potential role that social marketing can play in addressing this problem.

This paper conceptualises the wicked problem of athlete and consumer vulnerability in sport, proposing a multi-theoretical approach to social marketing, incorporating insights from stakeholder theory, systems theory and cocreation to tackle this complex problem.

Sport provides a rich context for exploring a social marketing approach to a wicked problem, as it operates in a complex ecosystem with multiple stakeholders with differing, and sometimes conflicting, objectives. It is proposed that consumers, particularly those that are highly identified fans, are key stakeholders that have both facilitated the problematic nature of the sport system and been rendered vulnerable as a result. Further, a form of consumer vulnerability also extends to athletes as the evolution of the sport system has led them to engage in harmful consumption behaviours. Social marketing, with its strategic and multi-faceted focus on facilitating social good, is an apt approach to tackle behavioural change at multiple levels within the sport system.

Sport managers, public health practitioners and policymakers are given insight into the key drivers of a growing wicked problem as well as the potential for social marketing to mitigate harm.

This paper is the first to identify and explicate a wicked problem in sport. More generally it extends insight into wicked problems in consumer research by examining a case whereby the consumer is both complicit in, and made vulnerable by, the creation of a wicked problem. This paper is the first to explore the use of social marketing in managing wicked problems in sport.

This paper aims to illustrate how a company's current 24‐hour e‐mail culture impacts on employees' lives outside of their contracted working hours. There are two objectives of the study – first, to calculate the average time spent on work e‐mails by employees per day outside of working hours and, second, to identify what impact e‐mail had on employees' work‐life balance by addressing three research questions. These questions aims to focus on the relationships between: employees' thoughts about company culture and their belief that their work is dependent on them checking their e‐mails outside of working hours; employees' urges to check e‐mails out of working hours and their belief that spending time on e‐mails outside of work means they are neglecting their social life; and employees sending e‐mails out of office hours and their expectation of a quick reply or action.

A case study approach was taken. Employees from a multinational service organisation were invited to complete an online questionnaire and a seven‐day diary so as to collect qualitative and quantitative data about their use of e‐mail.

Data were analysed with respect to respondents' gender, role and length of service in the organisation and discussed with respect to the current literature.

Although the limitations of exploring a single organisation are recognised, it is likely that some of the insights and lessons generated by the study will be transferable to other organisational settings.

This study identified some short‐term recommendations as to how a particular company could limit the negative impact that e‐mails have on its employees' lives outside of contracted working hours. In addition, this study will also raise awareness of the pervasion of work‐related communications into employees' personal lives and, hopefully, trigger further research into the long‐term psychological and sociological effects of a 24/7 communication culture.

There are two novel aspects to this study: the use of diaries as a method of data collection and the notion of exploring e‐mail use “out of hours”.

The customer retail experience is frequently interrupted by disturbances such as ringing phones and other people. Employees must be able to respond to retail disturbances effectively to ensure that customers have a satisfactory experience in the retailer. Using Affective Events Theory as a framework, the purpose of this paper is to develop and test a model for understanding how retail disturbances affect customers outcomes and how retail employee response mitigates the negative impact of retail disturbances.

The model was tested using a pre-study of retail managers and consumers, a survey study and four experimental studies.

Retail disturbances reduce interactional justice and customer positive emotions. Customers pay attention to how employees address retail disturbances, even when they are not directly involved.

The research experiments focus on sound-based disturbances. Other stimuli (e.g. olfactory or visual) should be examined in more detail.

Employees can mitigate the negative effects of retail disturbances on customers with a positive response to the disturbance and to customers. Employee responses influence customers currently receiving service and nearby shoppers.

The findings demonstrate the deleterious effect of solicitation calls on small retailers and provide recommendations for reducing solicitation calls.

This research shows that retail disturbances reduce customer outcomes, employee response becomes part of the disturbance event, and that it is possible for employees to address a group of nearby customers indirectly through unintentional observation.

Much of the current U.S. academic literature on participatory budgeting is preoccupied with direct citizen involvement in budget formulation, reflecting a particular normative theory of democracy. In this essay we suggest that U.S. academics can learn from a contemporary international community of practice concerned with “civil-society budget work”-a quasi-grassroots, quasi-pluralist movement with member organizations throughout the developing world-as well as from the budget exhibits mounted by the New York Bureau of Municipal Research at the turn of the last century. The budget-work movement employs third-party intermediation and advocacy, through all phases of the budget cycle. U.S. academics and budget-work practitioners can learn from each other, and this represents an unexploited opportunity for all concerned. We propose a program of locally based action research and trans-local evaluative synthesis.

Reviewing the development of budgeting in America in the twentieth century, this article assesses where public budgeting is as it approaches the twenty-first century. Five periods are identified in American budgeting, drawing upon the work of Schick and Rubin: control, management, planning, prioritization and accountability. Budgeting in the 1990s is described as characterized by accountability and a “new” performance budgeting emphasis. The authors argue that the budget reform movement is still alive and well in American government, with local governments once more leading the way.

The purpose of this paper is to examine the relationship between entrepreneurial orientation (EO) and intrapreneurial intentions among knowledge workers in the Iranian R&D sector using transformational leadership (TL) as a moderator and to also investigate the extent of the knowledge workers’ intrapreneurial intentions.

The research was tested as a cross-sectional survey of knowledge workers involved in the R&D centers in Iran under the Society of the Centers for Research. The sampling method in this study was based on simple random sampling. Finally, 380 valid questionnaires were collected from 48 R&D centers of different industries.

The findings of this study reveal that except for the “need for achievement (NFA),” other variables such as “innovativeness,” “proactiveness,” “risk taking,” and “networking” had a significant and positive relationship toward “intrapreneurial intention.” Moreover, it was found that “TL” had a moderating role in the relations between innovativeness, proactiveness, and risk taking with intrapreneurial intention; however, TL did not have a moderating role in the relations between NFA and networking with intrapreneurial intention.

Reliance on cross-sectional questionnaires instead of an experimental design imposes caution about the relationships between the predictors and intrapreneurial intention.

This paper is one of the few studies on the EO at the individual level with new dimensions on the intrapreneurial intention, which examined moderating role of TL at this relationship, which took place in Iranian R&D sector.