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Publication date: 1 August 2002

Judith A. Sessions, Alex Schenck and Aaron K. Shrimplin

This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are…

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Abstract

This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are analyzed through a series of questions to identify client service needs, evaluate current service levels, and place local results within the broader context of aggregate scores and score norms from all participating institutions. Finally, questions are raised about the extent of LibQUAL+™’s relevance both for libraries that are not members of the Association of Research Libraries (ARL) and for organizational planning beyond traditional library services.

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Performance Measurement and Metrics, vol. 3 no. 2
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 1 August 2002

Colleen Cook

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Details

Performance Measurement and Metrics, vol. 3 no. 2
Type: Research Article
ISSN: 1467-8047

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