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Libraries are changing their modes of information delivery at a very fast rate. This article describes how the University of Botswana Library has taken advantage of the new technologies to enhance its service to its patrons. The university local network is used to bring library electronic resources to the desktops of the patrons in their offices.

Meta-synthesis of the research evidence adds value to the process of literature reviewing, providing useful knowledge for researchers, practitioners and policymakers. The aim of the chapter is to explain what meta-synthesis involves and how it illuminates our understanding of concepts. Previous papers on meta-synthesis (by the author) have reviewed research strategies in information behaviour research and methods for meta-synthesis, discussed application of meta-synthesis to research on information behaviour of women, and proposed methods suitable for integrating information literacy research. Meta-synthesis methods have been applied to many areas of social science research. The literature review examines how to reduce the risks involved in suitable for integrating qualitative research or qualitative and quantitative research; outlines the main approaches used in meta-synthesis before explaining the processes used in a meta-synthesis of research on information behaviour of women, reflects on the meta-synthesis methods used, and which might have been used, and shows what meta-synthesis achieves. Meta-synthesis should be used more in information behaviour research, but it is a rigorous process, requiring time and effort to get useful results. On the other hand, meta-synthesis provides more new knowledge, and a deeper understanding of our ideas, than a conventional literature review.

The purpose of this paper is to discuss how implementing a public access to ICT project, Sesigo, at Botswana public libraries can help contribute to the achievement of the national goal of an informed, educated nation by 2016. It further shares ICT training experiences, achievements and challenges as the project evolves.

The paper combines results from two sources of information, contracted studies (needs assessment, baseline and impact studies) as well as Sesigo project implementation data captured at public libraries. Analysis of this data forms the basis for the paper as it outlines the project's experiences and progress made in ICT training at Botswana public libraries.

Deploying technology in Botswana's public libraries is changing people's perceptions about libraries especially their perceived value; that they are not just for students. It is becoming clear that even people with low literacy levels are able to learn and be proficient in using technology. Training librarians on ICTs has a ripple effect since they then train and/or assist users on ICTs, who are then able to search for information autonomously.

This paper is amongst the first formal documentation of the Sesigo project. It shows the potential impact that public libraries equipped with ICTs can have on the overall desire to provide equitable access to ICT's. It also shows libraries as the natural platform for accessing e‐government information, and thus should be supported by governments to provide access to those who would otherwise not afford it.

In response to a need for ‘consideration of the conceptual overlap between information seeking and information literacy’ (Julien & Williamson, 2010), this chapter explores their development. Since the 1960s there has been an ongoing stream of research called ‘information behaviour’ (IB). This has taken various forms and shifted its focus in terms of the topic studied and epistemological orientation. Since the 1990s there has been another stream of parallel research focusing on people’s information capabilities called ‘information literacy’ (IL). Both concern the interaction and experience of a person or a group with information. The former focuses on the social, psychological, behavioural and environmental aspects of people’s IB. The latter focuses on the person and the capabilities they need to interact with information which may be studied from a social, psychological, behavioural and environmental perspective. IB has traditionally placed an emphasis on observed or recorded information seeking, within a broad context of factors that may affect behaviour. In contrast, IL research places greater emphasis on specific cognitive and behavioural processes associated with information seeking and use. Both IB and IL throw light on people’s information experience. Over time, shifts in focus have been associated with changes in epistemological orientation. We now see a rich array of approaches for investigating people’s IB and IL. This reflects the multifaceted nature of these domains, that is social, organisational and individual. This chapter charts the relationship between these two fields of research and highlights their complementarity.

The purpose of this study is to investigate the performance of electronic theses and dissertations (ETD) initiatives in the repositories of federal government-owned universities due to the poor global visibility of ETDs from Nigeria.

An explanatory case study empirical research method was adopted for the study. Using an adapted methodology of Ghosh (2009) and multiple data gathering techniques, data was collected based on the three domains of the network of excellence on digital libraries (DELOS) digital library reference model.

The ETD initiatives in repositories of Nigerian federal universities have not made remarkable progress as digital libraries based on policy, content and system architecture. The specificity of ETDs is not clearly stated in the policies where available. The repositories housing the ETDs are also not compliant with the open archive initiative-protocol for metadata harvesting framework.

The study focussed on ETD initiatives in federal government-owned universities. Although the findings of the study are relevant to other institutions in Nigeria and sub-Saharan Africa. It cannot be used as a basis for the generalisation based on other performance metrics.

This research study concluded that electronic theses and dissertations in Nigerian institutional repositories are not well managed for effective service delivery and long-term accessibility. The ill-management of the ETD initiatives is the reason for the poor global visibility and accessibility of these research output from this part of Africa.

The study assessed ETD initiatives using constructs from a theoretical framework.

The purpose of this paper is to provide a critical discussion of the paucity of research on information behaviour of information providers and to propose a framework for investigating the emerging area of provider information behaviour.

The approach takes the form of a conceptual analysis and literature review.

A multidisciplinary framework is provided to form the basis of further exploration of provider information behaviour.

There are various types of information providers and they provide opportunities for exploring and comparing their range of information activities and developing models of provider information behaviour.

The paper argues for a new perspective to the study of information behaviour. The paucity of research on internal users of information has not matched those on external users of information over the years. An exploration of provider information behaviour together with its internal impact can provide insights which will help organisations better understand best practice, predict effects of new behaviours during periods of change and make informed decisions. It will also aid in the development of the teaching of information and library skills.

Paper-based records management systems remain dominant in Tanzanian Government organisations despite the increase in digital records management systems adoption across the globe. To create an understanding of this state, this study aims to investigate the use of records management systems in Tanzanian public sector organisations.

A descriptive research design was used in this study, alongside quantitative and qualitative approaches. A total of 81 respondents were drawn from three public sector organisations. To get a sample, non-probability (convenience and purposive) sampling techniques were used. A cross-sectional survey questionnaire and interview methods were used to gather quantitative and qualitative data. To analyse quantitative and qualitative data, the researchers used a mixed-methods analysis.

The study reveals different types of records management systems used in public sector organisations. Besides, the findings suggest that a large proportion of records are created through the digitisation of existing records. Aside from that, the study has revealed different types of records managed in the systems by government organisations. According to the study, there are various factors that determine the effective use of records management systems in public sector organisations.

The implications of the present study are diverse. Specifically, its findings expand the theoretical body of knowledge by adding new insights regarding records management systems usage in government offices. The findings also provide the government with a basis for formulating and improving legal and regulatory frameworks to enhance records management. Apart from this, the findings are likely to benefit records practitioners by orchestrating inclusive strategies that will promote, not only effectiveness, but also sustainability in records management.

In Tanzania, a few studies have been conducted to examine digital records management practices and systems. These studies have not extensively highlighted the systems used to manage the records. This makes little to be known on the systems used to manage records in government offices. The present study has ascertained records management systems used in public sector organisations.

This paper is a spin off of a keynote address that was delivered by the author at the IFLA‐Africa section workshop on “developing and managing digital libraries” that was held in Gaborone Botswana from 23‐27 February 2004. The author points out that libraries in Sub‐Saharan Africa like their counterparts in the rest of the world are continuing to experience a period of rapid change as they prepare to participate in the global information society. In this endeavour, the libraries face various challenges of economic, technological, content, and information literacy nature. In a global information society, there is need to democratize access to information using ICTs, provide adequate and relevant local content to users and equip them with requisite information literacy skills to efficiently find their way in a maze of information networks. This paper discusses the patterns of ICTs diffusion within libraries in Sub‐Saharan Africa and the implications for the development and management of digital libraries.

The purpose of this study was to explore the information behaviors (IBs) of performers and artisan/vendors in American Renaissance faires. This research is exploratory in nature and seeks to discover how existing IB theories, including embodied information practices, can explain the information seeking and use of performers and artisan vendors working in American Renaissance faires.

This study used semi-structured qualitative interviews with three artisan/vendors and 12 performers at Renaissance faires to explore their IBs around the roles at the festivals. Interviews were audio recorded, transcribed and analyzed from an exploratory framework, looking for how existing IB theories might explain the findings.

Although the participants in this study described information practices that were embodied and corporeal, they shared more experiences around the complex and fraught nature of information sharing within the Renaissance faire community. Information sharing prohibitions were related to power dynamics and the participants' roles as gig or contingent workers.

This was the first study to explore the IBs of Renaissance faire performers and artisan/vendors and as such, was exploratory in nature. The findings point to several areas for additional research.

This study examines the adoption of information and communication technologies (ICT) for e-recruitment and its impacts on public value outcomes.

A survey was conducted with 213 public sector employees in the federal civil service using a questionnaire to test a conceptual model integrating the Technology Acceptance Model, Media Richness Theory and Public Value Theory using PLS-SEM analysis.

Results validate significant positive relationships between ICT adoption, social media use for e-recruitment and public value creation. Internet self-efficacy positively moderates public value outcomes.

While this study makes valuable contributions, avenues remain to further expand generalizability, strengthen validity and incorporate additional institutional factors in the framework.

The study provides insights to guide policies and interventions aimed at improving ICT adoption success and public value gains from e-government investments in developing countries.

The research makes key contributions by operationalizing and empirically assessing the public value impacts of e-government innovations and examining adoption issues in an understudied developing country context.