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The case can be used in strategic management, international business or ethics courses. In strategic management courses, students will be able to identify political relationships as sources of a firm’s competitive advantage. Students will also understand the role of ethics in the firm’s competitive advantage. In international business courses, the students will be able to analyze the role that corruption and bribery play in the analysis of a country’s institutions. Students will also understand how corruption in a host country influences a firms’ decision to internationalize. Finally, students will understand the challenges that firms face when serving customers in other countries. In ethics courses, students will understand the nature of state/business corruption, i.e. the abuse of public office for private gain and the concept of state capture, i.e. managers controlling the political system for their advantage. Students will be able to analyze the decision of whether to collaborate with unethical partners or customers.

Bell Pottinger Private (BPP) was a British public relations (PR) firm with a successful but questionable reputation of helping famous critical figures and despots improve their public image. In 2016, Lord Tim Bell and the other leaders of BPP were asked to create a PR campaign for the Gupta family. The Guptas were a group of businessmen headed by three brothers who migrated from India to South Africa in the early 1990s. By the 2010s, they had built a business empire allegedly thanks to a corrupt relationship with the President of South Africa, Jacob Zuma and his family. The press and prosecutors were increasing their investigations on these relations. The case has two parts, which address two separate challenges and can be taught as standalone cases or in a sequence in two sessions.

MBA and Executive Education.

Teaching notes are available for educators only.

CSS 5: International business.

Optifit, an international brand of fitness equipment, had entered the Indian market in 2010 and had rapidly opened 45 stores in 8 years in the four metros (NCR region, Mumbai, Chennai and Kolkata). Jaiveer Roy was identified by Pravin Gupta (South Zone head) and Raghav Mehta (HR head) to join as Optifit's Store Manager for its Alwarpet branch, Chennai, a store that had leadership difficulties from the day it started in May 2018. Roy joined the store in May 2018 and did very well soon after his appointment to the store. However, in less than three months, both Roy's and his store's performance began to suffer and his relationship with Gupta began to crumble. This case highlights issues in people management, especially support for people selected for leadership positions and examines the performance indicators of an individual's performance at a broader level. The case also points towards the mistakes or errors leaders may commit vis-a-vis their own role as a leader and mentor.

The learning objectives of this case study are based on Bloom’s taxonomy. Upon completion of the case study discussion and exercises, successful students will be able to design a leadership transition and succession plan for non-profit organisations; identify and evaluate critical skills and competencies required in leadership positions; and frame expectations and responsibilities for new and departing executives.

Apar Gupta co-founded Internet Freedom Foundation (IFF), a digital rights organisation born out of SaveTheInternet – Net Neutrality movement of 2015, credited for urging the Telecom Regulatory Authority of India to uphold net neutrality in India. And ban zero-cost internet services that promoted data discrimination in the country. After working on and winning the net neutrality movement, Gupta identified many areas in technology where democratic rights had not been identified or were yet to be clearly defined (like in the case of net neutrality). There was also a service gap between the existing internet volunteer groups and digital rights organisations, which could IFF fill. This was to provide objective clarity, stakeholder identification, handle policy discussions and, most importantly, arrange resources to support movements over the long term. This prompted him to co-found IFF in 2017, which he later joined as a full-time executive director in 2018. IFF worked at the intersection of technology, democratic rights and government policies and was comparable to some global organisations, such as the Electronic Frontier Foundation in the USA and the Open Rights Group in the UK. Still, none existed in India at the time. After four years as a full-time executive director in 2022, he was convinced that it was finally time for him to act on the pre-defined strategic departure plan and work towards succession for the executive director position. While there were visible gaps in the system, Gupta’s leadership design and plans had helped IFF overcome existential challenges in the past. Also, while digital rights were still at a nascent stage in emerging economies, under Gupta’s leadership, IFF had delivered unmatched value to its beneficiaries in the world’s biggest digital consumer market. However, constant changes in regulations and continuing financial constraints made him nervous about the outcomes of the succession and the overall sustainability of IFF. Gupta wanted to ensure that this phased transition from executive director after two years and then trustee manager after the next four years are carefully communicated to reduce the likelihood of attrition and loss of trust.

Being the co-founder and the first and only executive director IFF had seen, the organisation would also require significant skill and competency mapping to identify the new executive leadership. But with no clear internal successor in sight, the non-profit trust would also need a successor who not only was competent but also would share a passion for the type of work done by IFF, its unique delivery mode, and also would openly inherit its position in society. The other alternative strategic routes present were to look for dual leadership or interim leadership, but then there could be concerns about Gupta’s influence overshadowing any such alternative.

In the case scenario, IFF is planning for succession while navigating the organisation through financial constraints and constant regulatory changes to ensure long- and short-term sustainability.

The case study has been written to gain insights into departure-defined successive planning in non-profit organisations. The case study can also be used to gain insights into innovative start-ups and innovative non-profit start-ups, as digital rights are still at nascent stages in emerging markets. The case study will be valuable for courses such as human resource management, strategic human resource management, social entrepreneurial leadership, leadership development, start-up environment, innovation and entrepreneurship, public policy, development studies, cyber security and information technology. The case study also allows students and young professionals to take the perspective of an innovative start-up founder and design a departure-defined succession plan. The case study can also be useful for senior students wanting to undertake an entrepreneurial career by starting or joining a non-profit organisation. While the case study is suitable for postgraduate- and executive-level courses, it can also be used for conducting entrepreneurial workshops and skill training.

Teaching notes are available for educators only.

CSS 3: Entrepreneurship.

This chapter reviews the book titled Red Tape: Bureaucracy, Structural Violence and Poverty in India by Akhil Gupta and also critically examines the central premise of the book relating the nature of the Indian state to the poverty of its citizens. Gupta’s primary contention is that poverty in India is largely a result of massive bureaucratic failures of the state that severely limit opportunities for the poor and increase their vulnerability to structural violence.

I examine this contention in the context of seven decades of poverty amelioration policies in India with particular attention to the causes and consequences of the policy failures, and the role of the state in exacerbating the conditions of the poor. I conclude by examining the theoretical implications of the book for studies on state violence and normalization of structural violence.

The central finding of the chapter supports Gupta’s assertion that the bureaucratized practices of the state limit the poor’s ability to access and receive goods. Drawing on Gupta’s proposed theory, the chapter argues that the economic development plans of the Indian state that are designed to mitigate poverty are instead frequently invoked to normalize it in the public imagination thereby legitimizing structural violence.

This chapter examines the ethnographic data collected by the author of the book reviewed here.

In addition to offering a theoretically informed and oriented review of research on the Indian state’s role in normalization of poverty, this chapter also identifies some of the limitations of Gupta’s work, and identifies possible research directions for future research on poverty and structural violence in India.

This chapter studies the integration of quantitative and qualitative attributes of a particular issue in the strategic “designing” level of the reverse supply chain (RSC) process in a multicriteria decision-making environment. The study employs an analytical network process (ANP) to determine the performance indices of the collection centers derived through qualitative criteria from the remanufacturing facilities that are interested in buying used products. The evaluating criteria are comprised as a four-level hierarchy: the first level contains the objective of evaluating the collection centers, the second level involves the main evaluation criteria taken from the perspective of a remanufacturing facility, the third level contains the subcriteria under the main evaluation criteria, and the fourth level has the collection centers. ANP is presented herein as a matrix that comprises a list of all facets listed horizontally and vertically. This particular method is of value when key elements of a decision are difficult to quantify and contrast, and thus the identification of important facets and their incorporation into a linear physical programing (LPP) environment is of value. To determine the quality of end-of-life (EOL) products for transport from collection centers to remanufacturing facilities, a physical programming approach is adopted. Four criteria and their satisfaction are focused upon: (1) maximizing the total value of purchase; (2) minimizing the total cost of transportation; (3) minimizing the disposal cost; and (4) minimizing the purchase cost. A numerical example is considered in which three collection center locations are evaluated to identify the optimal collection center.

This chapter proposes a multiobjective model to design a Closed Loop Supply Chain (CLSC) network. The first objective is to minimize the total cost of the network, while the second objective is to minimize the carbon emission resulting from production, transportation, and disposal processes using carbon cap and carbon tax regularity policies. In the third objective, we maximize the service level of retailers by using maximum covering location as a measure of service level. To model the proposed problem, a physical programming approach is developed. This work contributes to the literature in designing an optimum CLSC network considering the service level objective and product substitution.

Disturbing increase in the use of virgin resources to produce new products has threatened the environment. Many countries have reacted to this situation through regulations which aim to eliminate negative impact of products on the environment shaping the concept of environmentally conscious manufacturing and product recovery (ECMPRO). The first crucial and the most time-consuming step of product recovery is disassembly. The best productivity rate is achieved via a disassembly line in an automated disassembly process. In this chapter, we consider a sequence-dependent disassembly line balancing problem (SDDLBP) with multiple objectives that is concerned with the assignment of disassembly tasks to a set of ordered disassembly workstations while satisfying the disassembly precedence constraints and optimizing the effectiveness of several measures considering sequence-dependent time increments among disassembly tasks. Due to the high complexity of the SDDLBP, there is currently no known way to optimally solve even moderately sized instances of the problem. Therefore, an efficient methodology based on the simulated annealing (SA) is proposed to solve the SDDLBP. Case scenarios are considered and comparisons with ant colony optimization (ACO), particle swarm optimization (PSO), river formation dynamics (RFD), and tabu search (TS) approaches are provided to demonstrate the superior functionality of the proposed algorithm.

The purpose of this paper is to quantitatively and qualitatively analyze library marketing research output using select bibliometric indicators with the aim of identifying top-performing countries, subject subthemes, organizations, authors and journals in the area.

The present study has examined 520 publications in library marketing, as indexed in Scopus database during 2006–2017. The study has statistically assessed processed publications and citations data into tables in order to ascertain research growth rate trends, global publication output and share, citation impact and distribution of library marketing research by country of publication, international-level collaborating country share of publication, by broad subject areas and preferred media of research communication. The study also provides bibliometric profile of top research organizations and authors in terms of their publications and citation indicators.

The body of literature in library marketing research is still very small, highly scattered and has so far registered no growth during the last 12 years, i.e. 2006–2017. Library marketing research is yet to emerge as a popular research area in library and information science. The USA dominates The library marketing research in the world, whereas other top participating countries including India, China, Japan, Canada, etc., are distant cousins. Top research institutions in the area of library marketing across the world include City University of New York, Florida State University, University of Texas at Austin, USA, Loughborough University and University of Sheffield, UK. The major focus of library marketing research was on academic libraries, followed by public libraries and medical libraries. Of late, the use of social media has emerged as an alternative to traditional library marketing techniques.

The scope of study describing the status of library marketing research is limited to the period 2006–2017. The results of the study should interest researchers in finding solutions to formulating future library strategies and programs for achieving sustainable growth in this area of study.

The present study in library marketing research should be of interest to researchers in evolving, and formulating theories/best practices/and policies/programs for outreach to current and potential users for promoting library products and services.

Economic incentives, government regulations, and customer perspective on environmental consciousness (EC) are driving more and more companies into product recovery business, which forms the basis for a reverse supply chain. A reverse supply chain consists a series of activities that involves retrieving used products from consumers and remanufacturing (closed-loop) or recycling (open-loop) them to recover their leftover market value. Much work has been done in the areas of designing forward and reverse supply chains; however, not many models deal with the transshipment of products in multiperiods. Linear physical programming (LPP) is a newly developed method whose most significant advantage is that it allows a decision-maker to express his/her preferences for values of criteria for decision-making in terms of ranges of different degrees of desirability but not in traditional form of weights as in techniques such as analytic hierarchy process, which is criticized for its unbalanced scale of judgment and failure to precisely handle the inherent uncertainty and vagueness in carrying out pair-wise comparisons. In this chapter, two multiperiod models are proposed for a remanufacturing system, which is an element of a Reverse Supply Chain (RSC), and illustrated with numerical examples. The first model is solved using mixed integer linear programming (MILP), while the second model is solved using linear physical programming. The proposed models deliver the optimal transportation quantities of remanufactured products for N-periods within the reverse supply chain.