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Article
Publication date: 1 March 2002

A. Ernest Osseo‐Asare and David Longbottom

This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the…

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Abstract

This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the self‐assessment methodology developed by the European Foundation for Quality Management (EFQM). The case study strategy involved six schools within the same HEI. Provides evidence to encourage implementation of staff development strategies which provide education and training to deans, assistant deans and all personnel involved in quality and performance improvement on the effective use of the EFQM model and the integration of the UK’s Quality Assurance Agency model with the EFQM model. The need to critically evaluate emerging models for quality and performance improvement prior to selection and implementation is emphasized. This study identifies a comparison of the EFQM methodology with the educational criteria for the Malcolm Baldrige National Quality Award as a key area for further research.

Details

Quality Assurance in Education, vol. 10 no. 1
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 28 May 2024

Mohammed Hamdan Alanazi

Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an

373

Abstract

Purpose

Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an integrated methodology for excellence self-assessment that is applicable at organisational and functional levels.

Design/methodology/approach

The self-assessment methodology was sequentially developed, based on a theoretical and practical perspective, and a case study was presented.

Findings

This study develops: (1) a framework of excellence enablers and results criteria for each of the organisational, functional (core and supportive processes) and operational levels; (2) a framework of the characteristics of maturity levels of excellence according to enablers, results, organisational context, in addition to other assessment components; (3) a framework of the assessment and improvement steps for achieving excellence.

Originality/value

Although several proposed methodologies are available for the self-assessment of business and operational excellence, these only partially focus on various organisational aspects (such as the organisational and functional level, and organisational context) and are primarily used as business excellence models by non-large organisations. This study aims to fill the research gap in this regard.

Details

Business Process Management Journal, vol. 30 no. 4
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 7 November 2023

Nassir Ul Haq Wani, Amruta Deshpande, Neeru Sidana and Mohammad Mirwais Rasa

The fundamental purpose of this study is to analyse the determinants of higher education quality in Afghanistan based on insights from student perceptions. Understanding this part…

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Abstract

Purpose

The fundamental purpose of this study is to analyse the determinants of higher education quality in Afghanistan based on insights from student perceptions. Understanding this part holds paramount importance in enunciating sound policies for the smooth functioning of the higher education sector of Afghanistan.

Design/methodology/approach

This study aims to classify students' background and demographic data, distinguishing their perception of higher education quality using a deductive research approach. A sample of 418 students from five top private universities in Afghanistan was chosen to assess their perceptions of higher education dimensions by employing a multinomial regression analysis.

Findings

The findings indicate that extracurricular activities, students' scholarship status, parents' education, age, previous academic results and the university they attend significantly impact their perception of the quality of higher education.

Practical implications

This research is essential for education policymakers and university administrators. These findings can be replicated to develop regulations and target specific groups of students to ensure a favourable academic environment and boost the brand image of their universities. This would ensure long-term quality improvement and assurance outcomes, allowing higher education institutions to compete with regional and international institutions.

Originality/value

This study contributes to identifying the determinants of higher education quality based on the perceptions of the students in Afghanistan.

Details

Journal of Applied Research in Higher Education, vol. 17 no. 1
Type: Research Article
ISSN: 2050-7003

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