A. Ernest Osseo‐Asare and David Longbottom
This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the…
Abstract
This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the self‐assessment methodology developed by the European Foundation for Quality Management (EFQM). The case study strategy involved six schools within the same HEI. Provides evidence to encourage implementation of staff development strategies which provide education and training to deans, assistant deans and all personnel involved in quality and performance improvement on the effective use of the EFQM model and the integration of the UK’s Quality Assurance Agency model with the EFQM model. The need to critically evaluate emerging models for quality and performance improvement prior to selection and implementation is emphasized. This study identifies a comparison of the EFQM methodology with the educational criteria for the Malcolm Baldrige National Quality Award as a key area for further research.
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Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an…
Abstract
Purpose
Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an integrated methodology for excellence self-assessment that is applicable at organisational and functional levels.
Design/methodology/approach
The self-assessment methodology was sequentially developed, based on a theoretical and practical perspective, and a case study was presented.
Findings
This study develops: (1) a framework of excellence enablers and results criteria for each of the organisational, functional (core and supportive processes) and operational levels; (2) a framework of the characteristics of maturity levels of excellence according to enablers, results, organisational context, in addition to other assessment components; (3) a framework of the assessment and improvement steps for achieving excellence.
Originality/value
Although several proposed methodologies are available for the self-assessment of business and operational excellence, these only partially focus on various organisational aspects (such as the organisational and functional level, and organisational context) and are primarily used as business excellence models by non-large organisations. This study aims to fill the research gap in this regard.
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Nassir Ul Haq Wani, Amruta Deshpande, Neeru Sidana and Mohammad Mirwais Rasa
The fundamental purpose of this study is to analyse the determinants of higher education quality in Afghanistan based on insights from student perceptions. Understanding this part…
Abstract
Purpose
The fundamental purpose of this study is to analyse the determinants of higher education quality in Afghanistan based on insights from student perceptions. Understanding this part holds paramount importance in enunciating sound policies for the smooth functioning of the higher education sector of Afghanistan.
Design/methodology/approach
This study aims to classify students' background and demographic data, distinguishing their perception of higher education quality using a deductive research approach. A sample of 418 students from five top private universities in Afghanistan was chosen to assess their perceptions of higher education dimensions by employing a multinomial regression analysis.
Findings
The findings indicate that extracurricular activities, students' scholarship status, parents' education, age, previous academic results and the university they attend significantly impact their perception of the quality of higher education.
Practical implications
This research is essential for education policymakers and university administrators. These findings can be replicated to develop regulations and target specific groups of students to ensure a favourable academic environment and boost the brand image of their universities. This would ensure long-term quality improvement and assurance outcomes, allowing higher education institutions to compete with regional and international institutions.
Originality/value
This study contributes to identifying the determinants of higher education quality based on the perceptions of the students in Afghanistan.