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This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance, reliability, empathy, assurance, tangible, operational efficiency, responsiveness (CREATOR) model. Second, the study explores the relationship between customer satisfaction, trust, loyalty and word of mouth (WOM) in Islamic banking of Pakistan.

The proposed model was analyzed using PLS-SEM-based approach. A total of 312 usable responses were used for data analysis.

The results indicate that all CREATOR dimensions have a significant positive impact on Islamic banks’ customer satisfaction. Similarly, this study also found a significant positive relationship between customer satisfaction, trust, loyalty and WOM. Overall, this study modified a well-established service quality framework by successfully implementing the CREATOR model in Islamic banking.

This study will provide helpful policy guidelines for Islamic bank managers improve their service quality and strengthen their relationships with existing and new customers. The authors are also sure that their proposed model will add value to the ongoing service quality literature by indicating the role of operational effectiveness in increasing customer satisfaction and promoting positive WOM.

There are two primary objectives of the research. Firstly, the study aims to explore the service quality dimension of Indonesian Islamic banking using a CARTER model. Secondly, the study aims to examine the relationship of service quality towards customer satisfaction, trust and loyalty in Indonesian Islamic banking.

The conceptual framework of the study will be examined using the PLS–SEM approach. Then, it will be examined using the 392 collected data from Indonesian Islamic banking customer in Surabaya.

Reliability becomes a key driver of customer satisfaction towards Indonesian Islamic banking. Then, customer loyalty will improve more significant if the Indonesian Islamic bank can firstly improve its customers trust.

The research results are questionable to represents Indonesia in general because all the sample of the research is Islamic banking customers in Surabaya, East Java Province.

Updating with the newest technology in delivering integrated products or services will lead Indonesian Islamic banking satisfying its customer more. Then, Indonesia Islamic banking should develop the capability of human resources related to banking skills and understanding of Islamic principles to increase customer trust.

This research is essential in complementing the previous research regarding the level of contribution of compliance in Indonesia Islamic banking. Then, the research discusses how compliance becomes an essential part of service quality that could increase the market share of Indonesian Islamic banking by enhancing the level of customer trust.

This study aims to investigate how the gratifications obtained through brand-related social media content affect brand intimacy and thereby influence customer extra-role behavior.

Using the uses and gratification theory, this study proposes information, entertainment and remuneration content that motivates customers to develop brand intimacy and thereby perform customer extra-role behavior. The study also tests the moderated moderation effect of self-congruence and customer experience using 704 observations from South India in the food industry context.

The study’s results reveal the influence of entertainment and remuneration content on brand intimacy, which further influences customer extra-role behavior (civic virtue, cocreation, sportsmanship and helping behaviors). The study confirms a moderated moderation effect in the relationship between brand intimacy and civic virtue and brand intimacy and sportsmanship behaviors.

The study suggests that brands may include entertainment and remuneration elements in their social media content to build intimate customer relationships, further influencing customers’ extra-role behaviors. Besides, brands should focus on customers’ self-concepts and experiences to encourage them to act voluntarily.

This study makes a unique contribution by investigating the influence of brand-related social media content on customer extra-role behavior through brand intimacy. It uses self-congruence and customer experience to test their moderated moderation effect in the relationship between brand intimacy and customer extra-role behavior.

Social media-based brand communities (SMBBCs) have emerged as one of the most significant marketing tools due to their ability to create and maintain close relationships between SMBBCs and consumers. However, past studies have ignored intimacy toward SMBBCs, particularly the role of individual variances in their development. Researchers have revealed the significant impacts of individual differences in attachment styles on the development of brand–consumer relationships based on attachment theory. Accordingly, this study aims to explore the drivers of intimacy toward SMBBCs from the perspective of attachment theory.

This study examines a proposed model that integrates two attachment styles – attachment avoidance and attachment anxiety – self-disclosure on social media and intimacy toward SMBBCs through two samples in the context of brands’ Facebook fan pages.

The results show that attachment avoidance and attachment anxiety have significantly negative and positive effects on self-disclosure on social media, respectively, which contribute to intimacy toward SMBBCs.

The results offer brand managers significant implications for segmenting markets and developing relationship marketing strategies for their brand communities on social media.

This study is the first attempt to explore the driving factors of intimacy toward SMBBCs from the attachment theory perspective.

This study aims to unfold the education–performance relationship, especially concerning the entrepreneurs from an emerging economy, India. A double-layered complex model was developed showing the moderation of knowledge management (KM) and experience in education and performance relationship mediated through human skills.

Data were collected using cluster sampling from 450 entrepreneurs from India. After checking the survey instrument’s measurement properties with LISREL, Hayes’s PROCESS macros were used to analyze the results.

The results indicate that education does not predict entrepreneur’s performance but predicts human skills, which in turn positively predicts performance. Result also shows that KM (first moderator) and experience (second moderator) significantly influenced the human skills, performance and education–performance relationship.

The multiple moderated-moderation effects of KM and experience are the unique work not contributed earlier. The originality of this research is based on the relationship study between human skills in influencing performance through the moderation of KM (first moderator) and experience (second moderator).

This exploratory research examines the effect of motivational factors on the firm performance of women entrepreneurs in Lebanon. An interview questionnaire was used to collect data from 110 women entrepreneurs. Findings of the multiple regression model indicated three women entrepreneurial motivations (internal locus of control, self-efficacy, and financial success) were positively related to firm performance. Other entrepreneurial motivations that were explored (need for achievement, desire for independence, and passion) appeared to have no significant positive relation with firm performance. Generally, this exploratory research suggests that theories regarding women entrepreneurship derived from developed countries should be examined carefully before being used in developing country settings like Lebanon.

The purpose of this paper is to investigate stress corrosion cracking (SCC) for 304, 316, and 321 stainless steels in petroleum‐processing environments.

Sensitized austenitic stainless steels were subjected to a microstructure investigation and electrochemical test. Stressed sensitized 304, 316, and 321 stainless steels were selected and subjected to various environments that included polythionic acid, sour solution, and chloride solution that were prepared in the laboratory to simulate service environments in the petroleum refinery.

Microstructure investigation reveals more severe SCC in polythionic acid than in the sour and chloride solutions. Type 321 SS gives better resistance to SCC than do 304 and 316 SS in the three solutions. It is concluded that acidity of solutions has a relatively minor influence in promoting cracking. However, polythionic acid is found to be the primary causative agent.

The results demonstrated that SCC is more severe in polythionic acid than in chloride and sour solutions.

Despite the increasing demand for renewable energy (RE) as a low-carbon energy source, the transition to RE is very slow in many regions, including Oman, the case country for this study. It is critical to offer strategic insights to energy supply chain participants towards the sustainable transition to renewable energy (STRE). The purpose of this study is to identify viable RE sources in Oman as a case study of a GCC member country, develop a comprehensive framework of STRE, and suggest future research opportunities.

The paper addressed this problem through a country/regional study of Oman by conducting a systematic literature review (SLR) of RE-related peer-reviewed publications spanning over 21 years from January 2000 to February 2021. The qualifying articles are evaluated using template analysis qualitatively to identify viable renewable energy sources, build a holistic framework of STRE and recommend future research opportunities.

Findings confirm the potential of solar, wind, biomass and geothermal energies driven by environmental, economic and social sustainability concerns. However, results suggest that to fast-track the STRE, more emphasis should be accorded to solar and wind energies owing to the geographical composition of Oman. Findings reveal that policies and regulations, advanced and cost-effective technologies, subsidy regimes, grid connectivity and capacity, storage capacity and land availability influence the STRE. Gaps in the literature are identified from the results to clarify and suggest future research opportunities.

To the best of the authors’ knowledge, this is the first study that conducted an SLR that was evaluated using the template analysis technique to build a novel and updated framework that facilitates a crystalline understanding of STRE to guide policymakers and professionals in strategic decision-making.

This study aims to identify 3D-printed medical model (3DPMM) supply chain barriers that affect the supply chain of 3DPMM in the Indian context and investigate the interdependencies between the barriers to establish hierarchical relations between them to improve the supply chain.

The methodology used interpretive structural modeling (ISM) and a decision-making trial and evaluation laboratory (DEMATEL) to identify the hierarchical and contextual relations among the barriers to the 3DPMM supply chain.

A total of 15 3DPMM supply chain barriers were identified in this study. The analysis identified limited materials options, slow production speed, manual post-processing, high-skilled data analyst, design and customization expert and simulation accuracy as the significant driving barriers for the medical models supply chain for hospitals. In addition, the authors identified linkage and dependent barriers. The present study findings would help to improve the 3DPMM supply chain.

There were no experts from other nations, so this study might have missed a few 3DPMM supply chain barriers that would have been significant from another nation’s perspective.

ISM would help practitioners minimize 3DPMM supply chain barriers, while DEMATEL allows practitioners to emphasize the causal effects of 3DPMM supply chain barriers.

This study minimizes the 3DPMM supply chain barriers for medical applications through a hybrid ISM and DEMATEL methodology that has not been investigated in the literature.

Recent studies conducted in Europe and in the Middle East found growing interest of young entrepreneurs in using social media as a venue for business activities. The Digital Natives (DNs), young people who cannot recall their lives without the Internet and digital devices, are thought to be the most entrepreneurial generation so far.

In this chapter, the authors take a closer look at the role of gender in entrepreneurship and provide more insights for effective policy-shaping with the DNs in mind.

This study adopts a quantitative approach to compare the entrepreneurial mindset (EM) of DNs from two frontier markets, Serbia, and Kuwait and examines the gender differences in entrepreneurial intention (EI) and entrepreneurial capacity.

The study shows that female respondents demonstrate a positive attitude toward using social media for entrepreneurial activities. Although technology drives EI, female DNs should receive more guidance and encouragement to feel more confident to start a business. Extending previous studies, the authors discuss the prominent role of social approvals and expert guidance in driving the EM.