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With an increasing air cargo demand in the global air cargo transport industry, not only domestic airlines but also foreign carriers are actively investing in the air cargo service sector and trying to provide a differentiated service in order to gain a competitive advantage. There are a variety of service quality models available but most research to date has not found an optimal model for the air cargo service sector.

Using questionnaire data collected from air freight forwarders in Korea with respect to the air cargo service provided by Korean Air, Asiana Airlines, and foreign carriers(JAL or China Eastern), this paper compares four models in measuring the service quality in the air cargo sector and identifies the best model. We then analyze the weakness of each airline’s service operation and make suggestions for improvement.

For demonstration analysis, the survey of domestic air cargo forwarders revealed that Reliability>Responsiveness> Supply ability>Security in important order in air cargo service quality dimension. In the context of this paper, we considered four models-unweighted SERVQUAL, unweighted SERVPERF, weighted SERVQUAL, and weighted SERVPERF–for our investigation into which is the most suitable model in the air cargo service sector with testing of goodness of fit by three criteria. Our results indicate that the most suitable model for the air cargo service sector is the weighted SERVPERF model.

Understanding the essence of tourism flows is one of the fundamental undertakings of tourism geography research and a key issue behind effective destination management and development. However, thus far, few studies have analysed tourist movement on a national scale. This is due to the deficiency of spatially accurate data that can be used for recording tourists’ intra-national movements. This paper aims to illustrate the impact of major gateways on national tourism flows by using tracking data; and demonstrate and compare the use and applicability of tracking data on a national scale.

In this study, the authors analyse foreign tourists’ movements using two spatially and temporally precise tracking data sets – call detail records from passive mobile positioning data and GPS data from smartphones – in two countries, Estonia and Israel. The movements of international tourists entering the countries via main gateways are studied, with a focus on the impact of gateways on intra-national tourism flows.

The results clearly show the impact of gateways on the concentration of tourists. In the two respective countries, the critical mass of time was spent in close proximity to the gateway and, due to distance decay, a dramatic decrease was seen in visitation to areas that were distanced from both countries’ core areas.

To the best of authors’ knowledge, this is the first time when tourism flows attained from tracking data are compared on a national scale for two countries.

Transportation infrastructure projects are inevitably delayed due to delays in the completion of underground utility relocation. Unfamiliar location, difficulty in utility identification and use of ineffective coordination practices hamper timely completion of utility relocation works. This paper aims to develop integrated road information modeling (RIM) and geographic information system (GIS) models to assist early identification of utilities and effective coordination during utility relocation in infrastructure projects.

An ethnographic action-based case study research methodology was adopted in this paper. Two ongoing infrastructure projects with significant utility relocation delays are chosen as case studies and integrated RIM-GIS models are developed to assist utility relocation. To verify the applications of developed RIM-GIS models, a focus group discussion was conducted with 10 field experts from the considered case studies.

The application of the developed RIM-GIS models enabled 3D visualization of existing underground utilities and enabled identification of utility conflicts before the start of the construction. They also enabled facilitating coordination and reduce utility relocation delays. The evaluation of the developed models shows that the RIM-GIS model approach enabled early planning and coordination and facilitates effective management of utility relocations.

The current practices of using CAD and GIS for utility relocations are inadequate due to the difficulties in characterizing utilities and ineffective coordination practices. The proposed RIM-GIS approach can be adopted as a suitable alternative for effective management of utility relocations.

Several studies have contributed toward integrating BIM and GIS for the analysis of highway and utility infrastructure projects. Efforts on integrating RIM and GIS for the support and management of utility relocations in highway and utility infrastructure projects remain unexplored.

This paper compares the shopping behavior of Chilean consumers with those in China. Both Chinese and Chilean mall visits are driven, first and foremost, by purchase; however, consumers in Chile tend to be less single minded than their Chinese counterparts. Differences also exist between the two populations in their way of selecting the mall, shopping characteristics, and purchase patterns. Most importantly, Chinese shoppers relied more on their mall visits than Chileans in searching for information and finalizing their purchase decisions; at the same time, they were much more cautious in committing themselves to a purchase.

In recent years, guides to hiking trails and wilderness areas have enjoyed an increase in popularity. Here, Douglas J. Ernest and Lewis B. Herman evaluate more than 100 such books.

This study aims to develop a conceptual model to examine the impact of four organizational factors (expatriate managers, stakeholder engagement, corporate social mission and demand management) on the social response activities and their subsequent effect on corporate social performance among subsidiaries of multinational enterprises (MNEs) in Tunisia, characterized as a small African economy.

This study uses data collected from 115 subsidiaries established in an African country – Tunisia. It also applies a partial least square regression to test the hypotheses proposed in a comprehensive framework.

This study reveals that each of these factors, with the exception of expatriate managers, is found to positively influence the adoption of social response activities by MNE’s subsidiaries. In addition, involvement in such activities is also important in enhancing social performance concerning employees and customers.

Despite years of encouragement from scholars and theorists, studies across Africa have generally shown no interest in corporate social response as a strategic process that safeguards the well-being of host society. This paper proposes a comprehensive model for identifying the antecedents and one consequence of corporate social response activities of MNE’s subsidiaries. Stakeholder theory is used as a theoretical lens to develop a corporate social response framework.

The aim of this paper is to explore the amusement park industry and its evolution during the 1990s. The primary causes of change in this industry are determined and their impact on the companies operating in this business is investigated. The assumption to be ascertained is how currently operating amusement park firms have been able to effectively respond to the threats and opportunities created by the environmental changes occurring in the 1990s. The analysis is framed into three main sections: first, it offers an overview of the amusement industry; second, it examines the environmental trends affecting it; and third, it attempts to delineate the future development of the amusement business.

Public scepticism is becoming more prevalent surrounding organizations' corporate social responsibility (CSR) implementation and communication. Management research has tended to over-fixate on the strategic paybacks of CSR, and less attention has been devoted to examining why CSR is under siege due to the pervasive issue of scepticism coming from a plethora of stakeholders. This study provides a scoping review to appraise the status quo of CSR vis-à-vis scepticism scholarship and examine how the two concepts have been contextualized in relation to one another in the extant literature in question. The findings illustrate that the process nature of CSR scepticism is complex, given that CSR can yield both a buffering and boomerang effect on CSR practitioners. The qualitative content analysis performed on 58 studies, published from 2007 to 2022, elaborates on CSR scepticism as a multidimensional construct with three distinctive typologies of research approaches identified, explicating how the CSR and scepticism topicalities have been cross-examined in relation to one another: “Typology 1: Dispositional Scepticism and the Buffering Effect of CSR on Scepticism”; “Typology 2: Situational Scepticism and the Boomerang Effect of CSR on Scepticism”; “Typology 3: Centrality of CSR Scepticism and CSR Scepticism Mitigation.” This study offers a conceptual insight into the prevalent issue of scepticism in the CSR context, while also informing marketing, communication, and public relations professionals about the necessity of mitigating CSR scepticism, which poses a barrier to effective CSR implementation and communication processes.

The purpose of this paper is to analyze the dimensions and practices that have shaped the present global theme park industry. The reader is first introduced to the characteristics of the global theme park industry. Following a historical review of the evolution of theme parks, the paper reports on the scope of the global theme park industry, according to major geographical regions. The overview continues with an explanation of how themes are created and communicated to guests and finally, addresses the impact of theme parks on the economic sustainability of destinations.

The paper provides an overview and historical examination of key concepts and phenomena. The paper is more descriptive than analytical.

The paper concludes that continuous growth of the global theme park industry will be influenced by the quality and amount of marketing and advertising campaigns, development of new products and guest experiences, as well as external variables that the parks have no control over like competitors' strategies, weather, economic conditions, gasoline prices, government regulations, and so on.

The paper reports on several secondary research, scholarly as well as industry and government publications. Some of the original research quoted is conducted by the author.

The theme park industry has generated a wide circle of social, economic, and political influences ranging from town planning, historic preservation, building architecture, shopping mall design, and landscaping. Its impact extends further to video and computer‐assisted education, home and office design, exhibit design, and crowd management.

The paper provides a general overview of the theme park and attraction industry.

Corporations are now taking stands on contemporary and controversial social issues that share no obvious connection to the corporations’ business practices. At the same time, political polarization continues to intensify, which begs the question: Are these corporate stands – referred to as corporate social advocacy (CSA) – and political polarization related to each other, and if so, how? The purpose of this study is to provide a conceptualization of the connections between CSA and political polarization through a series of propositions that can be tested in subsequent research studies. Corporations have influence in society, and the ways in which they communicate on controversial social issues could further intensify or help assuage political polarization. Conversely, political polarization may be causing CSA in the first place, which would put into question the legitimacy and desirability of CSA because of the environment from which CSA is cultivated.

This study is designed to be conceptual, and the approach is based on theory building.

The study conceptualizes the relationship between CSA and political polarization to be symbiotic because both are bidirectional causes of each other. Engagement in CSA is also argued to be positively associated with perceptions that corporations contain particular political ideologies, i.e. more “liberal-leaning” or “conservative-leaning.” This study also predicts that – dependent on particular conditions – CSA will also lead to an increase in both boycotts and skepticism.

This study will contribute to scholars’, practitioners’ and consumers’ understanding of the causes and effects of CSA. The way in which political polarization is potentially causing CSA puts into question the legitimacy of corporations engaging in CSA in the first place. If CSA is cultivated in the soil of political polarization, is CSA desirable for corporations? Conversely, the way in which CSA is potentially causing political polarization also puts the legitimacy of CSA into question. If CSA is causing political polarization, is CSA desirable for society?

Corporations are an influential part of society, and thus will influence how society views controversial social issues. If the predictions in this study hold, corporations will play an important role in either intensifying or reducing political polarization, and political polarization will also play an important role in how corporations communicate about CSA issues.

Research focused on CSA is burgeoning, yet limited studies have examined how CSA and political polarization interact. Although there could be positive aspects of corporate involvement in CSA, this study examines some of the potential negative aspects of corporate involvement in CSA. Future research will also be able to test the propositions proposed in this study.