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Purpose – This chapter examines the process of radicalization, deradicalization, and support for intelligence agencies in a few well-known cases of terrorists who turned into informants.

Methodology/Approach – Five cases studies are utilized to demonstrate the process of engagement in, disengagement from, and revolt against terrorist groups. Existing literature on radicalization and deradicalization is set against the context of these case studies.

Findings – By drawing upon the experiences of terrorists who turned into informants, it is possible to prove theories on radicalization and deradicalization. In particular, the process of cognitive radicalization presumes that extremist beliefs can also be rejected (deradicalization), while the process of behavioral radicalization presumes that terrorists can distance themselves from extremist behaviors (disengagement).

Originality/Value – Scholarship has traditionally focused on “underdogs” of all kinds, with a less keen interest in elites or the actors operating on their behalf. The work of informants has often remained in a dimly lit corner of academic research. This chapter helps illuminate the path undertaken by terrorists who become informants for Western security apparatus.

Business start‐ups and enterprise development are supported by the UK Government through Local Enterprise Agencies (LEAs) with the provision of managed workspaces and ancillary facilities. Local Enterprise Agency managers may not have business or marketing backgrounds. The extent of use of marketing concepts and practices by staff in LEAs was investigated. A questionnaire was sent to a sample of 30 LEA managers (10% of all LEAs) covering their understanding of LEAs' market ‘positioning’, promotional activity and client targeting. The findings show that the application of formal marketing approaches is weak, even among LEA managers who possess marketing qualifications. It seems unlikely that potentially successful entrepreneurs are seen as a target market by LEA staff or are actively attracted to take advantage of the facilities and services available. Local Enterprise Agencies emphasize the importance of capabilities in business planning, in their clients. However, entrepreneurs are, in general, notably weak in this business function and LEAs may therefore be de‐selecting entrepreneurs in their selection procedures. These findings suggest a weakness in LEA operations. It is recommended that training in marketing specifically tailored to the LEAs' task should be given to LEA managers.

The purpose of this paper is to extend the work of Carnegie and Walker and report the results of Part 2 of their study on household accounting in Australia during the period from the 1820s to the 1960s.

The study adopts a microhistorical approach involving a detailed examination of actual accounting practices in the Australian home based on 18 sets of surviving household records identified as exemplars and supplemented by other sources which permit their contextualisation and interpretation.

The findings point to considerable variety in the accounting practices pursued by individuals and families. Household accounting in Australia was undertaken by both women and men of the middle and landed classes whose surviving household accounts were generally found to comprise one element of diverse and comprehensive personal record keeping systems. The findings indicate points of convergence and divergence in relation to the contemporary prescriptive literature and practice.

The paper reflects on the implications of the findings for the notion of the household as a unit of consumption as opposed to production, gender differences in accounting practice and financial responsibility, the relationship between changes in the life course and the commencement and cessation of household accounting, and the relationship between domestic accounting practice and social class.

This chapter will provide an overview of Bachelor’s degrees into teaching in Scotland. It will consider how policy contexts shaped the original Bachelor degrees in Education (BEd) and more recently how policy discourse and texts have helped to shape the development of the new Bachelor's degrees in Education now on offer in Scotland.

Whilst the traditional Bachelor's degree in Education for many years remained the main undergraduate route for teacher education in Scotland, the publication of ‘Teaching Scotland's Future’ (Donaldson, 2011) recommended a gradual phasing out of the traditional undergraduate degree and the development of a new Bachelor's in Education ‘concurrent’ or ‘combined’ four-year undergraduate route. Donaldson's ‘vision’ of concurrency has been interpreted in many different ways across Scotland's universities resulting in a rich variety of new Bachelor's degrees in Education reflecting a range of structural, contextual, attitudinal and environmental constraints and opportunities which have influenced the nature of ‘concurrency’ at each institution.

The chapter traces how a number of influential policy texts from the 1960s onwards have influenced the repositioning of the new Bachelor degrees, which in turn aimed to broaden student teachers' understanding of teaching in the twenty-first century.

Policing differs across neighborhoods, but little is known about how context conditions residents’ assessments about police legitimacy. The purpose of this paper is to investigate whether procedural justice and police effectiveness differently contribute to legitimacy judgments depending on the security risk inherent in the context.

The research applies a series of multi-level regression models using nearly 3,000 surveys of Trinidad and Tobago residents.

Police legitimacy and the conditions that promote legitimacy vary across neighborhoods. In “good” neighborhoods, individuals draw on police effectiveness and procedural justice to infer legitimacy, but in at-risk neighborhoods, residents’ views derive from effectiveness. Procedural justice does not play a significant role.

One implication for police is that the current emphasis on evidence-based policing strategies, especially in high crime neighborhoods, can provide a mechanism to improve the generally negative views about police legitimacy held by those residents. The findings do not imply, however, that police need not be concerned about procedural justice in at-risk neighborhoods. In fact, as police improve their crime prevention prowess, views about how procedurally just their methods are increase in importance.

Prior research addressing the antecedents of legitimacy has focused on individual demographic and attitudinal predictors. Only two prior studies have begun to investigate whether residents of different contexts may form their views based on different antecedents. This study outlines a theoretical basis for why different bases may be expected and then tests those expectations using rigorous statistical analyses.

According to the Chronicle of Higher Education (2001), 15 percent of entering freshmen believe that there is a good chance they will change their college major and 8 percent are undecided. To gain insight into the criteria that students use to select a major, a model of the student decision making process was developed using the Analytic Hierarchy Process (AHP). This model predicted student’s first choice major with 88 percent accuracy for sophomores and seniors. An analysis of the criteria revealed judgement inconsistencies, particularly for accounting, finance, and decision science majors. Not surprisingly, sophomores were more inconsistent in their decision making than were seniors. It was also determined that students clustered the majors into two separate groups, viewing accounting, finance and decision science majors differently than marketing and management majors

Cross‐border mergers and acquisitions (M&As) are one way in which EC companies are meeting the challenge posed by the competitive threats of the Single European Market. Research in mergers has tended to look at the theoretical and statistical aspects of merger strategies. There is a lack of empirical data on the actual reasons that the companies have for their actions. The present study reports the results of the first empirical investigation into how UK manufacturing firms view their merger strategies. A sample representing 70 per cent (34 companies) of all M&A activity in UK manufacturing companies in 1991 responded to a questionnaire on their respective M&As. The data presented include their reasons and expectations, perceived barriers to Continental M&As, the alternative uses of capital considered and differences between small and large companies (< >£500 million T/O). Also presents M&A preparation times, the significant correlation between merger size and time may be useful in planning future M&As. Finally, discusses the comparison of these companies′ strategies with merger theory, e.g. as regarding synergies, whether these strategies are appropriate long‐term strategies compared with alternatives or are a response to short‐term pressures for growth.

Over the past decade much has been written on service quality (SQ) in the financial services industry and on the value of quality circles (QCs) in service industries in general. The SQ literature propounds the competitive importance of achieving high standards of SQ in service companies and documents the advantages and difficulties of maintaining these high standards. In a different area of management, quality circles (QCs) have been developed as a method of improving processes within companies, with a literature citing widely held beliefs about the benefits of running QC programmes. However, few, if any, previous writers have analysed how QCs and their advantages relate to SQ, despite the potential synergies between the two areas. Reviews both service quality and quality circles, identifies the relation between the two within the framework of gap analysis, and presents empirical work carried out within Midland Bank, investigating this relationship. Finally, presents a 12‐stage approach to implementing a QC programme.