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Article
Publication date: 28 October 2014

Brett Dixon

246

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Book part
Publication date: 22 April 2020

Tim Chapman, Lynn Pickford and Tony Smith

Abstract

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Coaching Winning Sales Teams
Type: Book
ISBN: 978-1-78973-488-1

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Book part
Publication date: 12 April 2019

William J. Schell

The purpose of this chapter is to provide the reader with tools to help change their organizational culture. Specifically, this chapter investigates the importance of leadership…

Abstract

The purpose of this chapter is to provide the reader with tools to help change their organizational culture. Specifically, this chapter investigates the importance of leadership in understanding and changing culture within organizations and explores different change management models to effectively change culture within organizations. This chapter summarizes tools from the Leadership and Change Management literature, including findings from the author’s studies, and best practices from a variety of industries.

Tools are provided so that readers can target leadership changes in preparation for cultural change. Leadership behaviors at the top of an organization are discussed using the full-range leadership model, with a specific focus on understanding, developing, and harnessing transformational leadership behaviors within an organization. Leadership at the top of an organization is complemented with a discussion of the importance of middle leadership throughout the organization including a model to understand and develop those behaviors. The chapter ends with seven different approaches to structuring and managing change that organizations can adopt to improve the probability of driving successful change in their organizations.

For organizations seeking to develop or improve their safety culture, these tools provide a roadmap for harnessing the needed leadership behaviors and organizational tools to effectively make change. By understanding and applying these tools, organizations can find success in their culture change initiatives faster and with fewer problems.

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Article
Publication date: 1 November 1937

Mr. Robert Bernays, Parliamentary Secretary to the Ministry of Health, speaking at Leeds on October loth, at a meeting convened by the Lord Mayor in support of the National Health…

34

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Mr. Robert Bernays, Parliamentary Secretary to the Ministry of Health, speaking at Leeds on October loth, at a meeting convened by the Lord Mayor in support of the National Health Campaign, said that the object of the campaign was nothing less than to improve the health, and with it the happiness—for the two were inseparable—of the whole nation. The growth of the social services had been remarkable. In 1900 the total expenditure was some £30,000,000, while at the present time it was over £400,000,000, of which three‐quarters was met from rates and taxes. It was natural to ask ourselves whether we were getting the fullest possible value for the financial sacrifices we were making. Remarkable as were the statistics of health improvement, it was idle to suggest that a great deal more could not be done. The campaign was being conducted to ensure that everyone should know the facilities available, where and when and how they could be obtained, and that they were open to all who would take advantage of them. We were endeavouring to overcome any inertia and lack of interest which still existed, and, if possible, to eradicate the fear which, in many cases, kept people from obtaining early advice and treatment. He felt sure that these objects could be attained if we could get the full co‐operation of the ordinary citizen, and particularly of the wife and mother. We were already assured of the active co‐operation of all those concerned in the provision of the various facilities including doctors, nurses, teachers and others who were so closely in touch with the homes of the people. Though the present campaign was being waged to encourage the greater use of existing health services, it must not be supposed that plans were not also being actively pursued for their further expansion. His first task, for instance, in the new session would be to assist Sir Kingsley Wood in the passage of yet another National Insurance Bill which would fill up the gap in medical attendance and supervision which at present existed between the time when a boy or girl left school at 14 and entered at 16 into insurable employment. These were two critical years of development and that they should be brought within the framework of health insurance was an urgent reform. Another line of progress that was being actively pursued was the possibilities of improved nutrition, the greater knowledge of the right type of food. The Government were most carefully examining the recently published report of the Mixed Committee on Nutrition presided over at Geneva by Lord Astor. As the spokesman of H.M. Government at this year's Assembly on the League Committee that discussed nutrition, Mr. Bernays was able to state with the full authority of the Government that we regarded that report at once as a challenge and an opportunity. That these were not just words was demonstrated by our Milk in Schools Scheme, instituted in 1934. Under that scheme more than 2¾ million children in public elementary school, or more than half the number of children on the register of these schools, were receiving a daily ration of milk at a reduced rate or in necessitous cases free. One of the objects of this campaign was to induce yet more parents and children to take advantage of that scheme. Following on the report of the National Advisory Committee on Nutrition some months ago, maternity and child welfare authorities had been urged to review their arrangements for the supply of milk and food to expectant mothers and young children so as to ensure that those in need of additional nourishment were able to secure it. In the present session of Parliament the Government hoped also to bring forward proposals for securing, in co‐operation with the industry, a reduction in the price of milk to local authorities who would thus be in a position to extend their present schemes and so secure increased consumption among this class. Thus it could be seen that this health campaign was no standstill arrangement. In the phraseology of the motor trade, we were commending to the nation the 1937 model of our health services, but we were not slackening an instant in our efforts to ensure that the 1938 model and that of subsequent years was an increasing improvement on what we were able to offer now.

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British Food Journal, vol. 39 no. 11
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 November 2024

Mengtian Xiao, Yingqing Xu and Qijie Xiao

This study aims to enhance the understanding of team virtuality by exploring its impact on individual counterproductive knowledge behaviors, particularly knowledge hiding. It…

104

Abstract

Purpose

This study aims to enhance the understanding of team virtuality by exploring its impact on individual counterproductive knowledge behaviors, particularly knowledge hiding. It examines the mediating roles of cognitive and affective trust and the moderating influence of learning goal orientation, addressing a significant gap in understanding how virtual interactions affect knowledge management processes at the individual level.

Design/methodology/approach

We conducted a three-wave online survey with a matched sample of 274 employees who have virtual work experience in China. We performed a series of structural equation modeling (SEM) analyses using Mplus 8.3 to test our proposed hypotheses.

Findings

The results indicate a significantly positive association between perceived team virtuality and individual knowledge hiding, mediated by both cognition- and affect-based trust, with the latter showing a stronger mediation effect. Additionally, individual learning goal orientation negatively moderates the indirect relationship between perceived team virtuality and knowledge hiding via cognitive (affective) trust.

Practical implications

By understanding the mechanisms through which virtuality influences individual knowledge behaviors within teams, organizations can provide emotional and instructional support for virtual interactions to mitigate knowledge hiding and improve the efficiency and effectiveness of knowledge management.

Originality/value

This study offers a differentiated analysis by exploring the mediating roles of cognitive and affective trust and the moderating role of learning goal orientation within virtual environments. Previous research has not concurrently examined these variables within the framework of team virtuality and knowledge hiding, making this research pivotal in enhancing the theoretical and practical understanding of individual knowledge behaviors in virtual settings.

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Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 12 June 2009

Heather J. Lawrence and Christopher R. Moberg

The purpose of this paper is to provide a framework for team selling to sports firms that can be used to more effectively select members for sales and CRM teams and improve the…

2138

Abstract

Purpose

The purpose of this paper is to provide a framework for team selling to sports firms that can be used to more effectively select members for sales and CRM teams and improve the performance of teams in attracting and retaining premium seating customers.

Design/methodology/approach

The paper provides a two‐stage framework based on the personal selling process and the activities that support CRM programs. Recommendations are guided by the sport marketing and team selling literature streams and by best practices in sport marketing.

Findings

The paper recommends the formation of two teams (personal selling and CRM) during the customer relationship cycle and provides guidelines for team member selection based on the critical activities that occur during the personal selling and CRM processes. Key success factors are provided, including the establishment of a customer‐focused organization and effective communication practices among team members and between selling teams.

Originality/value

Although the use of selling teams is gaining popularity in several industries, the broader sales literature lacks research that can support the development and effective management of selling teams. Within the sport marketing literature, there is no research on selling teams. The main academic contribution of the paper is the cross‐disciplinary merging of existing team selling research in the sales literature with current research and industry information on marketing and sales by sport organizations (luxury suite sales). For the practitioner, the framework provides guidance on effective team member selection and best practices for the effective management of selling teams.

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Team Performance Management: An International Journal, vol. 15 no. 3/4
Type: Research Article
ISSN: 1352-7592

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Book part
Publication date: 24 November 2023

Eiddwen Thomas and Shanaz Dorkenoo

Both authors have been involved as lay members in research and other activities for a number of years, ensuring they represent the views of members of the public. This chapter…

Abstract

Both authors have been involved as lay members in research and other activities for a number of years, ensuring they represent the views of members of the public. This chapter identifies what is, and what is not, patient and public involvement as well as highlighting the importance of involving members of the public in all aspects of the research process. Best practice is explored as identified in the UK Standards for Public Involvement 2019 and the UK Policy Framework for Health and Social Care Research 2020. The implications of the Mental Capacity Act and its wording on research matters are also considered. Case studies have been incorporated to highlight the impact of involving patients and members of the public in all aspects of the research process. These include the lessons learnt by researchers and lay members of the team. The aspiration is to move towards more collaboration between members of the public and researchers; therefore, we discuss co-production of research or community-based participatory research (CBPR). We highlight the need for a better partnership between researchers and members of the public. The benefits of this are explored along with the consequences for all involved.

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Ethics and Integrity in Research with Older People and Service Users
Type: Book
ISBN: 978-1-80455-422-7

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Article
Publication date: 21 August 2017

Lisa Marini, Jane Andrew and Sandra van der Laan

The purpose of this paper is to explore the ways in which accountability is operationalised within the context of a South African microfinance institution (MFI). In particular…

1027

Abstract

Purpose

The purpose of this paper is to explore the ways in which accountability is operationalised within the context of a South African microfinance institution (MFI). In particular, the authors consider the introduction of a tool to enhance consumer protection, the Client Protection Card (CPC), to deliver accountability within the case organisation. In contrast to prior research, the authors focus on accountability from the perspective of clients and fieldworkers.

Design/methodology/approach

A single in-depth case study of the introduction and implementation of a CPC in an MFI operating within South Africa was conducted. The case study and timing afforded an opportunity to gather unique data, given the MFI’s client-centred philosophy and the recent introduction of the CPC. The qualitative approach adopted for this research allowed collection of data through direct observations, interviews, a fieldwork diary and documentation. The theoretical framing for this paper views accountability as involving social practices, allowing us to foreground the existence of interdependencies among people interacting within the same organisation or system (Roberts, 1996).

Findings

The case study demonstrates that three aspects are critical to the success of the card: the design, which requires sensitivity to the local culture; the distribution, which demands for significant “sensemaking” work to be undertaken by fieldworkers; and the drivers for introducing the card, which need to be responsive to the clients’ perspective. The paper illustrates how well-intended tools of accountability can fail to deliver effectively, both for the organisation and the users, if they are not tailored appropriately to the needs of clients.

Originality/value

This paper differs from prior research as it explores the ways in which fieldworkers and MFI clients make sense of a tool of accountability, the CPC. Given that the CPC was designed to meet guidelines produced by international policymakers and domestic legislators, the paper provides a grassroots analysis of the effectiveness of the implementation of such tools from the perspective of clients and fieldworkers. This local focus allows the authors to examine the ways in which mounting global expectations for increased accountability of MFIs are being operationalised in practice.

Details

Accounting, Auditing & Accountability Journal, vol. 30 no. 6
Type: Research Article
ISSN: 0951-3574

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Article
Publication date: 29 February 2008

Jim Pounder and Matthew Clarke

310

Abstract

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 1 no. 1
Type: Research Article
ISSN: 1753-7983

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Book part
Publication date: 5 December 2022

Colleen English and Lindsay Parks Pieper

The aim of this chapter is to examine and challenge the fairness rhetoric used by many US lawmakers to prevent trans girls and women from participating in school sports…

Abstract

The aim of this chapter is to examine and challenge the fairness rhetoric used by many US lawmakers to prevent trans girls and women from participating in school sports. Legislators embrace faulty scientific claims to assert unfairness based on physiology and many sport philosophers work from the premise that the first priority of sport is to be competitively fair. We argue that this is a misguided notion and that sport must be just before it can be fair. Using Iris Marion Young's framework of justice, we contend that excluding trans athletes from school sport is an injustice. We propose that focusing on the eradication of injustice is the ethical path forward for the inclusion and full participation of trans people in sport.

Details

Justice for Trans Athletes
Type: Book
ISBN: 978-1-80262-985-9

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