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Article
Publication date: 2 March 2015

Étienne Charbonneau, Daniel E. Bromberg and Alexander C. Henderson

The purpose of this paper is to better understand the performance improvement outcomes that result from the interaction of a performance regime and its context over more than a…

885

Abstract

Purpose

The purpose of this paper is to better understand the performance improvement outcomes that result from the interaction of a performance regime and its context over more than a decade.

Design/methodology/approach

A series of partial free disposable hull analyses are performed to graph variations in performance for 13 services in 444 municipalities in one province for over a decade.

Findings

There are few examples of mass service improvements over time. This holds even for relative bottom performers, as they do not catch up to average municipalities over time. However, there is also little proof of service deterioration during the same period.

Research limitations/implications

A limitation results from the high churning rate of the indicators. The relevance of refining indicators based on feedback from practitioners should not be dismissed, even if it makes the task of proving performance improvement more difficult. It is possible that the overall quality of services on the ground improved, or stayed stable despite diminishing costs, without stable indicators to capture that reality.

Practical implications

Not all arrangements incentives and structures of – performance regimes – are equally fruitful for one level of government to steer a multitude of other governments on the generalized path to improved performance.

Social implications

With the insight that was not available to public managers putting together these performance regimes in the beginning of the 2000s, the authors offer a proposition: mass performance improvement is not to be expected out of intelligence regime. It neither levels nor improves performance for all (Knutsson et al., 2012). Though there are benefits to such a regime, a general rise in performance across all participants is not one of them.

Originality/value

Performance improvements are assessed under difficult, yet common characteristics in the public sector: budgetary realities where there are trade-offs between many services, locally set priorities, no clear definition of what constitutes a good level of performance, and changes in the indicators over time.

Details

International Journal of Public Sector Management, vol. 28 no. 2
Type: Research Article
ISSN: 0951-3558

Keywords

Available. Open Access. Open Access
Article
Publication date: 27 June 2023

Stany Nzobonimpa

This article revisits some theories and concepts of public administration, including those related to public value, transaction costs and social equity, to analyze the advantages…

4273

Abstract

Purpose

This article revisits some theories and concepts of public administration, including those related to public value, transaction costs and social equity, to analyze the advantages and disadvantages of using artificial intelligence (AI) algorithms in public service delivery. The author seeks to mobilize theory to guide AI-era public management practitioners and researchers.

Design/methodology/approach

The author uses an existing task classification model to mobilize and juxtapose public management theories against artificial intelligence potential impacts in public service delivery. Theories of social equity and transaction costs as well as some concepts such as red tape, efficiency and economy are used to argue that the discipline of public administration provides a foundation to ensure algorithms are used in a way that improves service delivery.

Findings

After presenting literature on the challenges and promises of using AI in public service, the study shows that while the adoption of algorithms in public service has benefits, some serious challenges still exist when looked at under the lenses of theory. Additionally, the author mobilizes the public administration concepts of agenda setting and coproduction and finds that designing AI-enabled public services should be centered on citizens who are not mere customers. As an implication for public management practice, this study shows that bringing citizens to the forefront of designing and implementing AI-delivered services is key to reducing the reproduction of social biases.

Research limitations/implications

As a fast-growing subject, artificial intelligence research in public management is yet to empirically test some of the theories that the study presented.

Practical implications

The paper vulgarizes some theories of public administration which practitioners can consider in the design and implementation of AI-enabled public services. Additionally, the study shows practitioners that bringing citizens to the forefront of designing and implementing AI-delivered services is key to reducing the reproduction of social biases.

Social implications

The paper informs a broad audience who might not be familiar with public administration theories and how those theories can be taken into consideration when adopting AI systems in service delivery.

Originality/value

This research is original, as, to the best of the author’s knowledge, no prior work has combined these concepts in analyzing AI in the public sector.

Details

Digital Transformation and Society, vol. 2 no. 3
Type: Research Article
ISSN: 2755-0761

Keywords

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Article
Publication date: 2 July 2019

Nicholas Bautista-Beauchesne and César Garzon

Existing reviews about corruption and anti-corruption have yet to treat the subject of prevention as the main focus of inquiry. The purpose of this paper is to address this need…

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Abstract

Purpose

Existing reviews about corruption and anti-corruption have yet to treat the subject of prevention as the main focus of inquiry. The purpose of this paper is to address this need by analyzing definitions, theoretical underpinnings, methods and sectors of interest within published academic articles. By doing so, the main objective is to clarify the theoretical and conceptual foundations of the prevention of corruption.

Design/methodology/approach

The research design consists of a systematic literature review, which uses a keyword-string search method across relevant databases. A qualitative and quantitative coding scheme was implemented to provide descriptive statistics.

Findings

Results show a need for methodological diversity, theoretical debate and a clarification of the definitional foundations of corruption prevention. Specifically, the results underline a need for more interdisciplinary collaboration between the various fields that study the issue. To this end, a conceptualization of corruption prevention is proposed, built around a two by two matrix, to synthesize existing definitions and spark scholarly debate.

Practical implications

This paper contributes to the field of anti-corruption on a theoretical level by highlighting the current strengths and weaknesses of the inroads made by the existing literature. Moreover, on a practical research level, this paper suggests fruitful lines of inquiry to channel a rapidly expanding field of study.

Social implications

This paper underlines the need for corruption prevention policymaking to take note of the broad literature emanating from multiple social science disciplines. This paper also underlines the need for policy implementation to consider the socio-historical context and definitional idiosyncrasies of corruption for policy effectiveness.

Originality/value

A core original contribution of this paper is to advance a definition and conceptualization of corruption prevention. Using two conceptual axes – focus and scope – prevention tools are categorized and analyzed to spark further scholarly debate.

Details

Journal of Financial Crime, vol. 26 no. 3
Type: Research Article
ISSN: 1359-0790

Keywords

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Article
Publication date: 2 August 2022

Ibtissem Hallal and Tayeb Sahnoune

This study aims to identify the challenges of new urban housing zones in Algeria that have permitted the emergence of many habitat neighbourhoods deprived of all services. The…

64

Abstract

Purpose

This study aims to identify the challenges of new urban housing zones in Algeria that have permitted the emergence of many habitat neighbourhoods deprived of all services. The objective is to promote social interaction by departing from the zoning and introducing the notion of urban mix.

Design/methodology/approach

This study tries to catch different elements that contribute to promote the degree of social interaction. This step ultimately has led to the need to improve the quality conditions of the living environment and focus the analysis on urban mix advantages. The latter aims to organize space by balancing functional, social and spatial magnitudes. Different methods have been adopted to assess each dimension. Starting with the assessment of the functional mix, the functional mix coefficient (C.Mix f) was calculated in a quantitative approach, and attendance rates of various targeted functions were determined in a second qualitative one. However, regarding the social mix, several evaluation criteria were selected. Finally, the spatial mix was evaluated via three modes of occupation; mix on the islet, mix on the parcel and mix on the building.

Findings

The results of this research confirm that urban mix is imperative to counteract problems generated by zoning. It also concludes that urban mix can be assessed through a grid of indicators. The case study of Ayouf-Jijel revealed that it benefits from good coverage of amenities and businesses; the authors also found that most indicators present some qualitative rather than quantitative deficiencies. This concerns the location of businesses in collective and individual housing. This phenomenon is scattered in the neighbourhood’s development.

Originality/value

The objective of this paper is to contribute to the argument on how to develop neighbourhoods in a city in general and particular to the city of Jijel through the urban mix by taking into account several indicators under three measurements: functional, social and spatial. In addition, the paper contributes to discuss new methods for the evaluation and implementation of urban mix. Finally, this paper reveals an opportunity to rethink neighbourhoods regarding new approaches and reflections of cosmopolite development versus zoning.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 14 no. 2
Type: Research Article
ISSN: 1759-5908

Keywords

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