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Outlines the experiences of the author in studying library services in multiethnic societies in several countries in Western Europe. This led to a comprehensive survey, carried out in 2001, into how the ethnic minorities in Denmark use public libraries. The historical context to immigration to Denmark and changing government policies are described, together with the development of public library services. The work of the Danish Central Library of Immigrant Literature is reviewed. The methodology and main findings are provided, together with recommendations. Two main lessons emerged: that public libraries have something both unique and essential to offer as a part of a national policy towards immigration and ethnic minorities; and that success lies in combining different service elements and ensuring that libraries are perceived and used as friendly meeting places.