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In this paper, we address the need to study automatic propaganda detection to establish a course of action when faced with such a complex task. Although many isolated tasks have been proposed, a roadmap on how to best approach a new task from the perspective of text formality or the leverage of existing resources has not been explored yet.

We present a comprehensive study using several datasets on textual propaganda and different techniques to tackle it. We explore diverse collections with varied characteristics and analyze methodologies, from classic machine learning algorithms, to multi-task learning to utilize the available data in such models.

Our results show that transformer-based approaches are the best option with high-quality collections, and emotionally enriched inputs improve the results for Twitter content. Additionally, MTL achieves the best results in two of the five scenarios we analyzed. Notably, in one of the scenarios, the model achieves an F1 score of 0.78, significantly surpassing the transformer baseline model’s F1 score of 0.68.

After finding a positive impact when leveraging propaganda’s emotional content, we propose further research into exploiting other complex dimensions, such as moral issues or logical reasoning.

Based on our findings, we provide a roadmap for tackling propaganda-related tasks, depending on the types of training data available and the task to solve. This includes the application of MTL, which has yet to be fully exploited in propaganda detection.

This research theorizes the condition of human beings reduced to being users (and only users) in human-computer interaction (HCI), a condition that favors them becoming objects or targets of commercial dark patterns, racialized profiling algorithms, generalized surveillance, gendered interfaces and heteromation.

The reconceptualization of the users’ condition is done by confronting HCI theories on users with a dialectical-existential perspective over human ontology. The research is presented as a conceptual paper that includes analyzing and revising those theories to develop a conceptual framework for the user oppression in HCI.

Most HCI theories contribute to the user oppression with explicit or implicit ontological statements that denies their becoming-more or the possibility of users developing their handiness to the full human potential. Put together, these statements constitute an ideology called userism.

HCI needs to acknowledge its role in structuring oppression not just in sexism, racism, classism and ableism, but also the specific relation that pertains to HCI: userism. Similar to other fields, acknowledging oppression is the first step toward liberating from oppression.

The user is an existential condition for HCI theories, yet few theories can explain in depth how this condition affects human development. From the dialectical-existential perspective, the user condition can be dehumanizing. Computers may intensify existing oppressions through esthetic interactions but these interactions can be subverted for liberation.

The purpose of this paper is to review the service quality (SQ) literature in order to understand issues involved in its conceptualization and operationalization.

The paper uses systematic literature review method. The unit of analysis is peer-reviewed journal articles published during 1984 to 2017.

Findings suggest manufacturing, banking, information technology, higher education, healthcare are the top sectors contributing to the SQ literature. More than 60 models of the SQ have been identified. Service-driven capabilities may be structured along adaptation with strategic drivers and imperatives, learning and alignment, and problem structuring. In doing so the SQ literature is evolving across overlapping phases of conceptualization, expansion, re-conceptualization and integration.

The paper contributes to the body of knowledge by presenting a unified synthesis of more than 814 articles published in the last three decades.

Insights from the paper will help practitioners in understanding customers’ expectations and accordingly configuring effective service delivery systems, setting standards and communicating value to end-customers. This in turn helps them in developing service-based competencies and achievement of competitive advantage.

Insights from the paper may help in conceptualizing and delivering SQ-driven public services.

The paper synthesizes and presents various facets of the SQ as a unified body of knowledge.

Service operations are currently growing in importance, with a consequent increase in academic interest in the matter. In this context, the purpose of this paper is to systematise the concept associated with the service experience by drawing from the definitions which have been established in the relevant scientific literature.

A systematic search in the literature was conducted, aiming to identify the main articles, journals, references, and keywords on the subject of customer experience. Using bibliometric content and analysis a number of articles are analysed towards a concept of service experience.

The study verifies that service experience and service quality are distinct concepts that have to be analysed separately. The construction of this proposed concept has been oriented by content analysis of the reviewed articles. Dimensions and components that categorise this concept in a singular manner have been identified. The service experience, which can be thought of as a process, is composed of the interdependent and complementary dimensions of “predispositions”, “interactions”, and “reactions”, which condition the perception of quality and affect current as well as future purchasing decisions. As a result of their strategic importance for service organisations, customer experiences therefore warrant careful analysis.

This work is theoretical so empirical studies are necessary in order to validate or reject the proposed concept.

Very few systematic literature reviews of the characterisation and conceptualisation on service experience concept are available.

This chapter examines books written by foreign authors which were published in Brazil and censored by the military regime between 1964 and 1985. The study focuses on non-fiction books, using official period documentation, with the goal of conducting an extensive survey of these works as well as examining the reasons why they were censored by the regime. The results of the research lead us to a greater understanding of the reasoning of censorship from within the State and to a greater understanding of the Brazilian military dictatorship as a whole.

The current goal is to implement a description grammar that generates housing briefs based on user and site data. The ultimate goal is to customize mass housing. This paper discusses these issues. Previous research proposed a mathematical model for the automatic generation of customized designs based on description and shape grammars. This paper describes the implementation of a description grammar that codifies the Portuguese housing design guidelines, as well as the intelligence of a human designer using them inferred after experimental work. Knowledge was sequentially converted from table format into English, Mathematical notation, and then the CLIPS language. Java Experts system Shell is the rule application engine, and JAVA and XML are used for coding theinterface and information tables, respectively.It describes how to implement a description grammar and it shows the feasibility of using them for automating the generation of housing briefs that contain enough technical information for design. In a subsequent step, it permits the automatic generation of housing solutions in real time. Backtracking is limited, theinterface does not provide visual clues for improving understanding of the available options, and the brief does not record intuitive or emotional information. It can help designers identifying the specifications of their clients' houses. It can be linked to a system that automatically generates, in a given language, housing solutions that match such specifications, thereby enabling the mass customization of housing. This paper describes the first practical implementation of a description grammar found in the literature.