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The purpose of this paper is to provide practitioners of management a sense of importance in providing a balance between providing customer service and still safeguarding personal identity through a national identity program.

A review of the applied literature on national identity programs and a personal interview of 252 professional and semi‐professional people was conducted, representative of the service industries located in the metropolitan section of Pittsburgh, PA.

Via multiple linear regression, χ², and factor analysis, virtually all the basic personal information and customer relationship management (CRM)‐related tenets of benefits with identity program, global security concerns, technology enabled, personal identity concerns, standardization concerns, wealth and education factors, cost of capita, online experiences, and confront with personal information, were found be statistically significant and positively related to the degree of invasion of privacy factor.

Although, there are many beneficial reasons why national identity programs should be implemented, such as security, convenience, and enhancing CRM‐related strategies, the vast majority of citizens have many fears and feel there are too many risks involved.

Few empirical studies existing in the literature, especially from a business perspective concerning national identity initiatives. These issues regarding national identification cards and CRM were addressed through exploratory data reduction analyses. Although, there were several significant and negative issues associated with implementation, in general, if citizens are better educated about the benefits of a national identification card they are more willing to adopt it and pay for the program.

Soft systems methods have a proven record in tackling problems in healthcare and are used to model interactions within the National Health Service (NHS). The precepts set down by Stringer and other OR scientists guide an evaluation according to quality and effectiveness of aspects of healthcare management in the NHS from the viewpoints of government, software consultants, health professionals and patients. Effective management of a shared system requires the commitment of all stakeholders to an agreed agenda. It is argued that recent organisational changes and liberalised funding schemes frustrate the co‐operative efforts of those working to provide good healthcare.

This paper aims to examine the impact of developing more active web sites and increasing e-commerce on the relationship between innovation and growth performance in SMEs. Using the existing literature and empirical analysis the study seeks to consider the potential of engagement with the internet to achieve the often hard to attain ambition of both innovation and growth.

In order to examine the relationship, data are drawn from the Federation of Small Businesses' Lifting the Barriers to Growth Survey. In order to establish whether the use of more sophisticated web sites are associated with being an innovative high performance business, while controlling for other firm and entrepreneurial characteristics, multivariate analysis in the form of multinominal logits and discriminant function analysis are utilised.

The results suggest that although theoretically web sites with tools allowing interaction with customers or suppliers could benefit SMEs through a reduction in transaction costs and wider access to information, enabling them to jointly experience innovation and growth, in practice there is less evidence that this occurs. Those firms with active web sites are more likely to be innovative, but less likely to be both innovative and achieving growth.

The paper suggests a framework for analysing the impact of e-business at process level that can be used with other SME case studies.

These results suggest that further work must be undertaken to establish whether SMEs should be encouraged to make such investments and if so what additional help is required to ensure that investments in this digital infrastructure achieves an appropriate return on investment.

The results are of importance to both SMEs and policy makers providing insight into the nature of potential benefits from web site development using a large dataset. A clear need to investigate further how more innovative SMEs can benefit from company web sites and ecommerce to grow is identified.

Supply chains’ (SCs’) sustainability practices and recovery strategies are attaining popularity in academia and industries to improve the resilience of the SCs and to manage large-scale disruptions. The global pandemic caused by the COVID-19 has raised the question of the sustainability of essential health-care products’ SCs of Bangladesh. It is an essential avenue for making the life of people safe and secure. Despite its importance, most of the health-care SCs in Bangladesh are struggling to meet the demand of its nation due to capacity shortage, technological backwardness of the manufacturers, delivery capacity shortages and less advanced forecasting capabilities. Therefore, this study aims to investigate the key performance indicators (KPIs) of a sustainable recovery strategy in the context of health-care SCs considering the COVID-19 pandemic.

This study used a dynamic method named graph theory and matrix approach to evaluate the most critical KPIs of a sustainable recovery strategy in the context of Bangladeshi health-care SCs.

The result revealed that dynamic forecasting and planning with a smooth delivery and distribution support system, production capacity diversification and having alternative or multiple suppliers during extraordinary disruptions may aid in the sustainability of the health-care SCs in Bangladesh.

This study is unique as no previous study has identified and examined the sustainable recovery strategy perspective KPIs considering the COVID-19 pandemic in the context of Bangladeshi health-care SCs. This study will also add value by guiding decision-makers of the health-care SCs of Bangladesh to adopt strategies toward the sustainability of SCs.

The dilemma of implementing and adopting inter‐organisational systems (IOS) that enable information sharing in an electronic fashion has been regarded as an inevitable issue for the public sector. The majority of previous studies have mainly focused on Central or Federal level organisations, and more importantly applied so‐called old fashion theoretical lenses, hence failed to capture the extensive picture of information sharing in an inter‐organisational and inter‐departmental settings. Therefore, the purpose of this paper is to investigate the barriers and enablers of information sharing in local level in order to clarify why sharing information in local level differs from the central/federal level, and why innovation adoption theories are not sufficient enough to explore an inter‐organisational phenomenon.

A systematic literature review on technology adoption in public sector is carried out in order to select a suitable theoretical lens. Hence, based on previous research on information sharing in public/private sector, inter‐organisational systems adoption, and inter‐departmental collaboration, the factors and participation phases that are relevant to the context of local government have been summarised and discussed.

This paper proposes a novel conceptual framework that can be used as a tool for decision‐making while sharing information electronically. The framework consists of four main levels: investigation and presentation of factors influencing EIS in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics, and inter‐departmental environment; investigation and presentation of the processes that an LGA department should carry out to decide whether to share information with another department; mapping of the influential factors on the participation phases; and prioritisation of the factors influencing EIS in LGAs in different decision‐making phases.

The proposed framework should be tests and validated through empirical cases, focusing on inter‐departmental collaboration in local level.

From theoretical perspective, almost none of the previous research have investigated the effectiveness of DOI or TOE in studying the adoption of inter‐organisational innovation. Also, they have failed to examine and prioritise the importance of the factor influencing EIS on the participation phases.

This paper aims to explore the underlying intention behind using blockchain technology (BLCT) in the agri-food supply chain (AFSC). This is achieved by using a conceptual framework based on technology acceptance models that considers various factors influencing user behavior toward implementing this technology in their practices.

The conceptual framework developed is empirically validated using structural equation modeling (SEM). A total of 258 respondents from agri-food domain in India were involved in this survey, and their responses were analyzed through SEM to validate our conceptual framework.

The findings state that food safety and security, traceability, transparency and cost highly influence the intention to use BLCT. Decision-makers of the AFSCs are more inclined to embrace BLCT if they perceive the usefulness of the technology as valuable and believe it will enhance their productivity.

This study contributes to the existing literature by providing thorough examination of the variables that influence the intention to adopt BLCT within the AFSC. The insights aim to benefit industry decision-makers, supply chain practitioners and policymakers in their decision-making processes regarding BLCT adoption in the AFSC.

This study investigates how decision-makers’ perceptions of BLCT influence their intention to use it in AFSCs, as well as the impact of the different underlying factors deemed valuable in the adoption process of this technology.

Production systems occupy geographically dispersed organizations with limited visibility and transparency. Such limitations create operational inefficiencies across the Supply Chain (SC). Recently, researchers have started exploring applications of Digital Twins Technology (DTT) to improve SC operations. In this context, there is a need to provide comprehensive theoretical knowledge and frameworks to help stakeholders understand the adoption of DTT. This study aims to fulfill the research gap by empirically investigating DTT readiness to enable transparency in SC.

A comprehensive literature survey was conducted to develop a theoretical model related to Supply Chain Transparency (SCT) and DTT readiness. Then, a questionnaire was developed based on the proposed theoretical model, and data was collected from Indian manufacturers. The data was analyzed using Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) to confirm the proposed relationships.

The findings from the study confirmed a positive relationship between DTT implementation and SCT. This study reported that data readiness, perceived values and benefits of DTT, and organizational readiness and leadership support influence DTT readiness and further lead to SCT.

This study contributes to the literature and knowledge by uniquely mapping and validating various interactions between DTT readiness and sustainable SC performance.

This study aims to examine the blockchain landscape in supply chain management by drawing insights from academic and industry literature. It identifies the key drivers, categorizes the products involved and highlights the business values achieved by early adopters of blockchain technology within the supply chain domain. Additionally, it explores fingerprinting techniques to establish a robust connection between physical products and the blockchain ledger.

The authors combined the interpretive sensemaking systematic literature review to offer insights into how organizations interpreted their business challenges and adopted blockchain technology in their specific supply chain context; content analysis (using Leximancer automated text mining software) for concept mapping visualization, facilitating the identification of key themes, trends and relationships, and qualitative thematic analysis (NVivo) for data organization, coding and enhancing the depth and efficiency of analysis.

The findings highlight the transformative potential of blockchain technology and offer valuable insights into its implementation in optimizing supply chain operations. Furthermore, it emphasizes the importance of product provenance information to consumers, with blockchain technology offering certainty and increasing customer loyalty toward brands that prioritize transparency.

This research has several limitations that should be acknowledged. First, there is a possibility that some relevant investigations may have been missed or omitted, which could impact the findings. In addition, the limited availability of literature on blockchain adoption in supply chains may restrict the scope of the conclusions. The evolving nature of blockchain adoption in supply chains also poses a limitation. As the technology is in its infancy, the authors expect that a rapidly emerging body of literature will provide more extensive evidence-based general conclusions in the future. Another limitation is the lack of information contrasting academic and industry research, which could have provided more balanced insights into the technology’s advancement. The authors attributed this limitation to the narrow collaborations between academia and industry in the field of blockchain for supply chain management.

Practitioners recognize the potential of blockchain in addressing industry-specific challenges, such as ensuring transparency and data provenance. Understanding the benefits achieved by early adopters can serve as a starting point for companies considering blockchain adoption. Blockchain technology can verify product origin, enable truthful certifications and comply with established standards, reinforcing trust among stakeholders and customers. Thus, implementing blockchain solutions can enhance brand reputation and consumer confidence by ensuring product authenticity and quality. Based on the results, companies can align their strategies and initiatives with their needs and expectations.

In essence, the integration of blockchain technology within supply chain provenance initiatives not only influences economic aspects but also brings substantial social impacts by reinforcing consumer trust, encouraging sustainable and ethical practices, combating product counterfeiting, empowering stakeholders and contributing to a more responsible, transparent and progressive socioeconomic environment.

This study consolidates current knowledge on blockchain’s capacity and identifies the specific drivers and business values associated with early blockchain adoption in supply chain provenance. Furthermore, it underscores the critical role of product fingerprinting techniques in supporting blockchain for supply chain provenance, facilitating more robust and efficient supply chain operations.

Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the online industry. This study aims to identify the inhibiting factors in agile learning and knowledge sharing process with recommendations for best practice for organisations and staff to effectively share knowledge on identity theft prevention.

Three qualitative case studies were undertaken in OROs in the UK. Data were collected using semi-structured interviews, internal documents and related external material. The data were analysed using a thematic analysis method.

The findings identified that individual staff members within OROs from the information security and fraud prevention departments often share their knowledge as a community. However, there is no formal knowledge sharing process or any related training facilitating this exchange. There is a need for agile learning environment in OROs of the UK.

The study offers both theoretical and practical contributions to the extant literature of agile learning of knowledge sharing to prevent identity theft in OROs. Existing learning opportunities are not being used to enhance the knowledge of individuals, and OROs need to increase the skills and trust of their staff to share knowledge efficiently. This study identifies the systemic weaknesses inherent in the process of knowledge sharing and existing training provision within OROs. It provides ORO managers with practical guidelines in facilitating trust between individuals and developing appropriate training systems to educate staff on sharing organisational knowledge. This study contributes by extending the knowledge sharing framework proposed by Chong et al. (2011) for enhanced individual knowledge sharing processes to prevent identity theft within OROs. It also identifies OROs’ weaknesses in knowledge sharing learning processes for theft prevention and offers prevention guidelines and recommendations for developing effective agile learning environments.