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Publication date: 1 July 2001

Julia Gelfand

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Library Hi Tech News, vol. 18 no. 7
Type: Research Article
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ISSN: 0741-9058

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Publication date: 6 July 2010

Steve Thornton

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Performance Measurement and Metrics, vol. 11 no. 2
Type: Research Article
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ISSN: 1467-8047

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