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Publication date: 4 July 2013

Kristina Heinonen, Anu Helkkula and Maria Holmlund

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Managing Service Quality: An International Journal, vol. 23 no. 4
Type: Research Article
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ISSN: 0960-4529

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Publication date: 7 October 2013

Kristina Heinonen, Maria Holmlund and Tore Strandvik

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Journal of Service Management, vol. 24 no. 5
Type: Research Article
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ISSN: 1757-5818

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