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Publication date: 7 January 2014

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Managing Service Quality: An International Journal, vol. 24 no. 1
Type: Research Article
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ISSN: 0960-4529

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Publication date: 1 June 2003

Christopher Seow

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The TQM Magazine, vol. 15 no. 3
Type: Research Article
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ISSN: 1754-2731

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Publication date: 1 January 2008

1234

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Management Research News, vol. 31 no. 1
Type: Research Article
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ISSN: 0140-9174

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