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The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

In recent years, a wide range of psychosocial health interventions have been implemented among military service members and their families. However, there are questions over the evaluative rigor of these interventions. We conducted a systematic review of this literature, rating each relevant study (k = 111) on five evaluative rigor scales (type of control group, approach to participant assignment, outcome quality, number of measurement time points, and follow-up distality). The most frequently coded values on three of the five scales (control group type, participant assignment, and follow-up distality) were those indicating the lowest level of operationally defined rigor. Logistic regression results indicate that the evaluative rigor of intervention studies has largely remained consistent over time, with exceptions indicating that rigor has decreased. Analyses among seven military sub-populations indicate that interventions conducted among soldiers completing basic training, soldiers returning from combat deployment, and combat veterans have had, on average, the greatest evaluative rigor. However, variability in mean scores across evaluative rigor scales within sub-populations highlights the unique methodological hurdles common to different military settings. Recommendations for better standardizing the intervention evaluation process are discussed.

The paper aims to propose an innovative two-stage decision model to address the sustainable-resilient supplier selection and order allocation (SSOA) problem in the single-valued neutrosophic (SVN) environment.

First, the sustainable and resilient performances of suppliers are evaluated by the proposed integrated SVN-base-criterion method (BCM)-an acronym in Portuguese of interactive and multi-criteria decision-making (TODIM) method, with consideration of the uncertainty in the decision-making process. Then, a novel multi-objective optimization model is formulated, and the best sustainable-resilient order allocation solution is found using the U-NSGA-III algorithm and TOPSIS method. Finally, based on a real-life case in the automotive manufacturing industry, experiments are conducted to demonstrate the application of the proposed two-stage decision model.

The paper provides an effective decision tool for the SSOA process in an uncertain environment. The proposed SVN-BCM-TODIM approach can effectively handle the uncertainties from the decision-maker’s confidence degree and incomplete decision information and evaluate suppliers’ performance in different dimensions while avoiding the compensatory effect between criteria. Moreover, the proposed order allocation model proposes an original way to improve sustainable-resilient procurement values.

The paper provides a supplier selection process that can effectively integrate sustainability and resilience evaluation in an uncertain environment and develops a sustainable-resilient procurement optimization model.

The purpose of this research is to conduct a literature review on the evolution, antecedents, and outcomes of luxury consumption (LC). To accomplish our goal, we used a combination of bibliometrics and systematic approaches to review 165 articles published between 1998 and 2019. The investigation revealed that the evolution of LC is mostly driven by consumer motivation and is influenced by cultural and psychological variables. Furthermore, we explored the aforementioned antecedents of LC along four major axes. Antecedents related to (1) individual characteristics, (2) brand components, (3) cultural and social values, and (4) organizational strategies. Furthermore, based on the outcomes of LC, we found two categories (individual traits and social values). The chapter concludes by proposing a broader research agenda for the future.

Purpose: Technological innovations and frameworks that provide a framework for unification have evolved to improve information exchange across organisational units and information security. These integration technologies share and communicate information using defined protocols and different data. Service-oriented architecture (SOA) is a significant emerging approach that enables modular design solution construction.

Methodology: These designs are beneficial when many apps operating on different architectures and networks need to connect. A well-defined strategy and company-specific guidelines are essential for ensuring the firm’s systematic adoption of such an architecture. The critical components of MASSOASCM ‘(Multi-Agent System Service Oriented Architecture Supply Chain Management’ are a multi-agent system (MAS), a service-oriented structure, and supplier management. The MASSOASCM model has been made, and a production unit has been made to show how it works.

Findings: It has been stated that it saves development costs, and inventory management, all of which are critical concerns in any company. Our goal is to create an inventory control approach that relies on MAS and SOA but also a simulation that demonstrates how it works and may enhance Supply Chain Management (SCM) productivity in a production plant.

Practical Implications: The SCM implementation comprises three different services: SCM, SOA, and MAS. These facilities are constructed, maintained, planned, and implemented individually before being brought together collectively using MAS and SOA techniques.

The purpose of this paper is to propose a new algorithm for independent navigation of unmanned aerial vehicle path planning with fast and stable performance, which is based on pigeon-inspired optimization (PIO) and quantum entanglement (QE) theory.

A biomimetic swarm intelligent optimization of PIO is inspired by the natural behavior of homing pigeons. In this paper, the model of QEPIO is devised according to the merging optimization of basic PIO algorithm and dynamics of QE in a two-qubit XXZ Heisenberg System.

Comparative experimental results with genetic algorithm, particle swarm optimization and traditional PIO algorithm are given to show the convergence velocity and robustness of our proposed QEPIO algorithm.

The QEPIO algorithm hold broad adoption prospects because of no reliance on INS, both on military affairs and market place.

This research is adopted to solve path planning problems with a new aspect of quantum effect applied in parameters designing for the model with the respective of unmanned aerial vehicle path planning.

Due to the increasing awareness of environmental and social issues, many practitioners and researchers have paid attention to sustainable supply chain management. As the performance of suppliers determines the success of supply chains, sustainable supplier selection becomes more and more important. Existing sustainable supplier selection models evaluated the sustainability of suppliers in three aspects (economic, environmental and social) and assumed that values on different criteria can completely compensate for each other directly. However, in reality, criteria in economic, environmental and social aspects are heterogeneous, and the decision-maker’s preferences on criteria belonging to different aspects are different. In this case, values on criteria belonging to different aspects are not allowed to completely compensate for each other directly. To solve this problem, this paper aims to propose a hybrid sustainable supplier selection approach integrating compensatory and non-compensatory decision rules.

In the proposed approach, the compensatory decision method Technique for Order of Preference by Similarity to Ideal Solution is used to evaluate performances of suppliers with respect to economic, environmental and social aspects. The non-compensatory decision method Elimination and Choice Translating Reality is used to evaluate performances of suppliers on sustainable criteria comprehensively. Through the proposed approach, only criteria belonging to the same aspects are allowed to compensate for each other directly. Finally, experimental results show that the proposed integrated approach is effective and efficient to help the decision-maker select optimal sustainable suppliers.

This is an original approach that integrates compensatory and non-compensatory decision rules, which can benefit from the two kinds of decision rules simultaneously. The integrated approach can be used as an aid for companies to select the best sustainable suppliers.

This paper presents an original integrated sustainable supplier selection approach using both compensatory and non-compensatory methods. It can benefit from the advantages of both compensatory and non-compensatory methods. The proposed approach can express preferences of the decision-maker on sustainable criteria sufficiently and maximize economic benefits while meeting environmental needs.

Near-surface mounted (NSM) fiber-reinforced polymer (FRP) rod is extensively applied in reinforced concrete (RC) structures. The mechanical performances of NSM FRP-strengthened RC structures depend on the bond behavior between NSM reinforcement and concrete. This behavior is typically studied by performing pull-out tests; however, the failure behavior, which is crucial to the local debonding process, is not yet sufficiently understood.

In this study, a three-dimensional meso-scale finite element method considering the cohesion and adhesion failures is presented to model the debonding failure process in pull-out tests of NSM FRP rod in concrete. The smeared crack model is used to capture the cohesion failures in the adhesive or concrete. The interfacial constitutive model is applied to simulate the adhesion failures on the FRP-adhesive and concrete-adhesive contact interfaces.

The present method is first validated by two simple examples and then applied to a practical NSM FRP system. This work studied in detail the debonding process, the bond failure types, the location of peak bond stress, the transmitting deformation in adhesive and the morphology of contact zone. The developed method provides a practical and convenient tool applicable for further investigations on the debonding mechanism for the NSM FRP rod in concrete.

A three-dimensional meso-scale finite element method considering the cohesion and adhesion failures is presented to model the debonding failure in NSM FRP-strengthened RC structures. The smeared crack model and the interfacial constitutive model are introduced to develop a convenient approach to analyze the failures in adhesive, concrete and related interfaces. The developed numerical method is applicable for studying the debonding process, the bond failure types, the location of peak bond stress, the transmitting deformation in adhesive and the morphology of contact zone in detail.

The purpose of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the artificial neural network (ANN), analytic hierarchy process (AHP) and technique for order of preference by similarity to ideal solution (TOPSIS) methods.

In the proposed approach, the ANN model is used to classify decision maker’s risk attitude; the fuzzy AHP method is used to determine the relative weights of evaluation criteria; and the fuzzy TOPSIS method is used to evaluate ratings of suppliers. Finally, experiments are conducted to verify the feasibility and efficiency of the proposed integrated approach.

Experiments results show that the proposed integrated approach is effective and efficient to help decision makers to select suitable suppliers according to their risk attitudes.

The aim of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the ANN, AHP and TOPSIS methods. The decision maker’s risk attitude toward procurement transaction is originally considered in supplier selection process.

Rapid development of IT and communication technologies resulted in the “Smart” concept, which of late has become quite popular. The smart concept signifies the integration of organizational networks and smart features that enrich the ecosystem, facilitate daily activities for all stakeholders, and for automatization. Smart concept was discussed as a complicated technological infrastructure in urban areas intended to promote economic, social and environmental welfare. The latest technological developments gave rise to the concepts of smart planet, smart city and smart destination that have become important in recent years. Technological innovations have had a big influence on the development of the tourism industry. Smart concept is conceptualized as smart tourism for tourism sector. Smart Tourism generally has a positive effect on the rapid change of information and technology and on the tourism sector, tourism activities and increase in customer satisfaction. In this chapter, the concept of Smart and its smart technologies are explained and information about its reflections on the tourism sector and smart tourism destinations are discussed.