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The study advances research on the high-performance work system (HPWS) and innovation performance (IP) linkage by empirically analyzing the serial mediation of human resource flexibility (HRF) and knowledge absorptive capacity (KAC). Previous research on the HPWS–IP linkage underscores the presence of a “black box.” Therefore, the present study aims to unravel the underexplored HPWS–IP relationship through HRF and KAC mediation in the context of the hotel industry.

Survey-based time-lagged data were collected from 303 mid-level managers in the hotel industry. Structural equation modeling (SEM) using Smart-PLS 4 was used to test hypothesized relationships.

The results reveal that HPWS has a significant positive direct relationship with innovation performance, human resource flexibility and knowledge absorptive capacity. Further, both human resource flexibility and knowledge absorptive capacity also serially mediate the HPWS–IP linkage.

The results of the study provide useful insights into the hotel industry in Pakistan by offering empirical evidence that building HPWS in the hotel sector can lead to increased human resource flexibility and enhanced knowledge absorptive capacity, ultimately contributing to improved innovation performance.

Notably, human resource flexibility and knowledge absorptive capacity together as dynamic capabilities represent a novel contribution rarely discussed in the literature, particularly their role as serial mediators between HPWS–IP relationships within the hotel industry.

Employee green behavior contributes to the achievement of hospitality organizations’ sustainability goals. However, there is a need to examine how green human resource management (GHRM) fosters employees’ green behavior. Anchored on the conservation of resources (COR) theory, we anticipate that GHRM may have double-edged effects on employees’ organizational citizenship behavior for the environment (OCBE) via two opposing mechanisms (e.g. environmental passion and emotional exhaustion). Moreover, we expect that the relationship of GHRM on environmental passion and emotional exhaustion depends on environmentally specific empowering leadership (ESEL).

The data were garnered from 356 hospitality employees in Pakistan and analyzed using partial least squares structural equation modeling (PLS-SEM).

The findings revealed a significant and positive link between GHRM and employee OCBE and environmental passion and a significant and negative relationship between GHRM and emotional exhaustion. Similarly, the link between environmental passion and employee OCBE was significant and positive and between emotional exhaustion and employee OCBE was significant and negative. Our results indicate that the impact of GHRM on OCBE among hospitality employees was mediated by environmental passion and emotional exhaustion. Further, ESEL strengthened the association of GHRM with environmental passion while mitigating the effect of GHRM on emotional exhaustion.

Anchored on the COR theory, our study provides novel empirical evidence by investigating the mechanisms and boundary conditions between GHRM and employee OCBE nexus in the hospitality realm.

Achieving innovation performance (IP) through high-performance work system (HPWS) remained relatively unexplored. Literature on the HPWS-IP linkage mechanism raises a question mark and highlights the existence of a black box. Therefore, the present study aimed to empirically fill the gap in the literature by developing a framework to theorize HPWS nexus with IP through serial mediation of intellectual capital (IC) and organizational ambidexterity (OA).

To answer the study questions survey-based, multi-source and time-lagged data were collected to examine the proposed model. SPSS 24 version was used to evaluate descriptive statistics and through Smart-PLS 3.32., partial least square structural equation modeling (PLS-SEM) was employed to test the study hypotheses.

Study findings indicate that HPWS not only has a significant direct impact on IP but also has a significant indirect relationship with IP through the mediation of IC and OA. Both IC and OA also mediated this relationship serially.

The originality of the study lies in the fact that it studied HPWS as an antecedent of IC and OA and IP as the consequence. Further, the study fills the knowledge gap in previous literature in which limited or no study has used the serial mediation model with two mediators particularly IC and OA to explore the relationship between HPWS and IP.

COVID-19 pandemic has affected the whole world, socially and economically. It changes the whole scenario, limiting our daily activities and the business environment. It creates a chaotic situation where people are forced to stay at home, do very limited things. Digital entrepreneurs seek opportunities instead of problem in such situations. In Malaysia, the digital entrepreneurs strategically maneuver their activities with their business operations while other businesses are forced to close. In fact, COVID-19 pandemic offers advancement for digital entrepreneurs and also offers for others to follow the footsteps of active digital entrepreneurs. The online business will become norms post COVID-19, and businesses shall be done across the borders without much hustle. International business for the small enterprise is expected to be common with the advancement of information technology for communication and reliable banking system.

The case study was developed based on secondary data from the publicly available initial accident report of PIA flight PK8303. The facts presented in the report were then analyzed in the light of the Human Factor Analysis and Classification System (HFACS).

The case revolves around the terrible aviation mishap that occurred on May 22, 2020, when Pakistan International Airlines (PIA) Flight 8303 crashed in a Karachi residential area. A total of 97 people lost their lives in this tragedy, and it was Pakistan’s 18th major aviation disaster. The case study explores the human errors and failures of ground handling agencies, air traffic controllers, regulatory agencies, airline employees and cockpit crew by using the HFACS. The focus remains on mistakes made by people, which revolve around inefficient and ineffective communication, and contempt of safety regulations at various stages of flight PK8303.

The case study is designed for the students of aviation management at undergraduate and graduate levels.