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Available. Open Access. Open Access
Article
Publication date: 20 February 2025

Ina Kayser, Andrew Hardin and Robert M. Davison

The use of perceptual and objective measures in information systems is an ongoing discussion in IS research, primarily due to different conceptions about objective measures. This…

96

Abstract

Purpose

The use of perceptual and objective measures in information systems is an ongoing discussion in IS research, primarily due to different conceptions about objective measures. This research, therefore, empirically tests truly objective measures along with perceptual measures to gain a more comprehensive understanding of the role of perceptual and objective independent variables as predictors of user satisfaction and continuance intention.

Design/methodology/approach

This paper developed an integrated research model that examines perceptual and objective measures as predictors of satisfaction and continuance intention. The approach was then empirically tested with survey-based perceptual variables and corresponding objective variables in the context of a mobile network operator (n = 998). Specifically, we used serial mediation analysis with PROCESS to test our hypotheses.

Findings

The results showed that the different objective variables show insignificance as predictors of satisfaction and continuance intention, contrasting with previous research calling for objective measures.

Originality/value

Our results contribute to IS literature by indicating that perceptual measures are superior to objective measures in predictive relevance. Hence the “silent acceptance” of potential conceptual weaknesses is indeed justified by the results of this research.

Details

Information Technology & People, vol. 38 no. 8
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Open Access. Open Access
Article
Publication date: 9 May 2022

Osku Torro, Henri Pirkkalainen and Hongxiu Li

The purpose of the paper is to examine how media synchronicity facilitates the emergence of social exchange (i.e. trust and reciprocity) in organizations’ information and…

2568

Abstract

Purpose

The purpose of the paper is to examine how media synchronicity facilitates the emergence of social exchange (i.e. trust and reciprocity) in organizations’ information and communication technology (ICT)-mediated interactions. A model of media synchronicity in organizational social exchange (MSiOSE) is proposed.

Design/methodology/approach

The paper has a design and review approach. The theoretical analysis is based on social exchange theory (SET) and media synchronicity theory (MST).

Findings

The authors propose that, in general, social exchange benefits from both asynchronous and synchronous communication processes. However, media synchronicity has different boundary conditions (i.e. pros and cons) in relation to the emergence of social exchange, determined in accordance with the mutually interacting patterns of trust and reciprocity predicted by SET. The authors provide testable theoretical propositions to support the analysis.

Originality/value

Social exchange is a critical business factor for organizations due to its well-known positive outcomes, such as the strengthening of social ties. The need for successful social exchange in remote work conditions is particularly emphasized. However, with regard to the communication and behavioral patterns that lead to social exchange via ICT, the theoretical understanding is limited. The study reveals previously unmapped heuristics between social exchange and physical media capabilities. Thus, the study's propositions can be used to study and analyze social exchange in the ever-changing media landscape. As a practical contribution, the study helps organizations to improve their communication strategies and use of ICT.

Details

Information Technology & People, vol. 35 no. 8
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Open Access. Open Access
Article
Publication date: 3 July 2019

Martin Caraher and Robbie Davison

In the UK, food poverty has increased in the last 15 years and the food aid supply chain that has emerged to tackle it is now roughly 10 years old. In this time, we have seen the…

1177

Abstract

In the UK, food poverty has increased in the last 15 years and the food aid supply chain that has emerged to tackle it is now roughly 10 years old. In this time, we have seen the food aid supply chain grow at a rate that has astounded many. Recently that growth has been aided by a grant of £20m from a large supermarket chain. It appears institutionalisation is just around the corner, if not already here. It also appears that there is far greater emphasis on dealing with the symptoms as opposed to solving the root causes of the problem. As an opinion piece, this paper reflects on some of the prevalent issues, and suggests some ways forward.

Details

Emerald Open Research, vol. 1 no. 6
Type: Research Article
ISSN: 2631-3952

Keywords

Available. Content available
Book part
Publication date: 4 December 2023

Stuart Cartland

Abstract

Details

Constructing Realities
Type: Book
ISBN: 978-1-83797-546-4

Available. Content available
Book part
Publication date: 18 November 2016

Free Access. Free Access

Abstract

Details

Social Recruitment in HRM
Type: Book
ISBN: 978-1-78635-695-6

Available. Content available
Article
Publication date: 1 October 2006

Jannis Kallinikos

435

Abstract

Details

Information Technology & People, vol. 19 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Content available
Book part
Publication date: 26 January 2023

Free Access. Free Access

Abstract

Details

Disability in the Time of Pandemic
Type: Book
ISBN: 978-1-80262-140-2

Available. Open Access. Open Access
Article
Publication date: 20 May 2024

Hilary Lustick, Abeer Hakouz, Allison Ward-Seidel and Larissa Gaias

This study facilitated restorative coordinators in co-constructing and proposing solutions to common problems in RJ implementation.

539

Abstract

Purpose

This study facilitated restorative coordinators in co-constructing and proposing solutions to common problems in RJ implementation.

Design/methodology/approach

This study used grounded theory to examine barriers to equitable restorative justice (RJ) implementation in the US. Drawing on interviews and focus groups with restorative coordinators, we used a combination of inductive and deductive coding consistent with the grounded theory approach.

Findings

Coordinators distinguished between RJ as a top-down, isolated “program” versus RJ as a collaborative “practice” among all stakeholders. Only the latter was equitable, in their view, and required a consistent principal commitment to building and maintaining an inclusive school culture. Participants recommended that teacher and principal preparation provide opportunities to cultivate critical consciousness and participate in RJ practices.

Originality/value

Existing research on discipline reform tends to focus on outcomes, such as suspension rates. Instead, participants focused on the reform process, viewing equitable RJ as an ongoing “practice” to improve school culture. Our findings also open new discussions about leadership preparation content and pedagogy: participants called for preparation programs to cultivate critical consciousness and facility with RJ. Lastly, the study’s recruitment and focus group design raise important considerations for future RJ research.

Details

Journal of Educational Administration, vol. 62 no. 4
Type: Research Article
ISSN: 0957-8234

Keywords

Available. Content available
Book part
Publication date: 7 November 2024

Abstract

Details

Foundation Years and Why They Matter
Type: Book
ISBN: 978-1-83797-212-8

Available. Content available
Article
Publication date: 1 March 2001

Ned Kock and Francis Lau

1409

Abstract

Details

Information Technology & People, vol. 14 no. 1
Type: Research Article
ISSN: 0959-3845

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