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Article
Publication date: 6 February 2009

2187

Abstract

Details

International Journal of Operations & Production Management, vol. 29 no. 2
Type: Research Article
ISSN: 0144-3577

Available. Content available
Article
Publication date: 1 June 2005

325

Abstract

Details

International Journal of Productivity and Performance Management, vol. 54 no. 4
Type: Research Article
ISSN: 1741-0401

Available. Open Access. Open Access
Article
Publication date: 9 May 2022

Osku Torro, Henri Pirkkalainen and Hongxiu Li

The purpose of the paper is to examine how media synchronicity facilitates the emergence of social exchange (i.e. trust and reciprocity) in organizations’ information and…

2557

Abstract

Purpose

The purpose of the paper is to examine how media synchronicity facilitates the emergence of social exchange (i.e. trust and reciprocity) in organizations’ information and communication technology (ICT)-mediated interactions. A model of media synchronicity in organizational social exchange (MSiOSE) is proposed.

Design/methodology/approach

The paper has a design and review approach. The theoretical analysis is based on social exchange theory (SET) and media synchronicity theory (MST).

Findings

The authors propose that, in general, social exchange benefits from both asynchronous and synchronous communication processes. However, media synchronicity has different boundary conditions (i.e. pros and cons) in relation to the emergence of social exchange, determined in accordance with the mutually interacting patterns of trust and reciprocity predicted by SET. The authors provide testable theoretical propositions to support the analysis.

Originality/value

Social exchange is a critical business factor for organizations due to its well-known positive outcomes, such as the strengthening of social ties. The need for successful social exchange in remote work conditions is particularly emphasized. However, with regard to the communication and behavioral patterns that lead to social exchange via ICT, the theoretical understanding is limited. The study reveals previously unmapped heuristics between social exchange and physical media capabilities. Thus, the study's propositions can be used to study and analyze social exchange in the ever-changing media landscape. As a practical contribution, the study helps organizations to improve their communication strategies and use of ICT.

Details

Information Technology & People, vol. 35 no. 8
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Content available
Article
Publication date: 9 October 2009

Jochen Wirtz, Robert Johnston and Christopher Khoe Sin Seow

561

Abstract

Details

Journal of Service Management, vol. 20 no. 5
Type: Research Article
ISSN: 1757-5818

Available. Content available

Abstract

Details

International Journal of Service Industry Management, vol. 17 no. 4
Type: Research Article
ISSN: 0956-4233

Available. Content available
Article
Publication date: 22 June 2012

Rohit Verma

1875

Abstract

Details

Journal of Service Management, vol. 23 no. 3
Type: Research Article
ISSN: 1757-5818

Available. Content available
Article
Publication date: 1 June 2004

Anders Drejer

348

Abstract

Details

Journal of Business Strategy, vol. 25 no. 3
Type: Research Article
ISSN: 0275-6668

Available. Content available
Article
Publication date: 28 January 2022

Patricia Ordonez de Pablos

139

Abstract

Details

Journal of Science and Technology Policy Management, vol. 13 no. 1
Type: Research Article
ISSN: 2053-4620

Available. Content available
Article
Publication date: 1 July 2006

313

Abstract

Details

Strategy & Leadership, vol. 34 no. 4
Type: Research Article
ISSN: 1087-8572

Available. Content available
Book part
Publication date: 24 September 2010

Abstract

Details

Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites
Type: Book
ISBN: 978-1-84950-901-5

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