Bindia Daroch, Gitika Nagrath and Ashutosh Gupta
This study aims to investigate consumer behaviour towards online shopping, which further examines various factors limiting consumers for online shopping behaviour. The purpose of…
Abstract
Purpose
This study aims to investigate consumer behaviour towards online shopping, which further examines various factors limiting consumers for online shopping behaviour. The purpose of the research was to find out the problems that consumers face during their shopping through online stores.
Design/methodology/approach
A quantitative research method was adopted for this research in which a survey was conducted among the users of online shopping sites.
Findings
As per the results total six factors came out from the study that restrains consumers to buy from online sites – fear of bank transaction and faith, traditional shopping more convenient than online shopping, reputation and services provided, experience, insecurity and insufficient product information and lack of trust.
Research limitations/implications
This study is beneficial for e-tailers involved in e-commerce activities that may be customer-to-customer or customer-to-the business. Managerial implications are suggested for improving marketing strategies for generating consumer trust in online shopping.
Originality/value
In contrast to previous research, this study aims to focus on identifying those factors that restrict consumers from online shopping.