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Article
Publication date: 14 March 2008

Patrik Gottfridsson

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International Journal of Service Industry Management, vol. 19 no. 1
Type: Research Article
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ISSN: 0956-4233

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Article
Publication date: 7 October 2014

372

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Journal of Services Marketing, vol. 28 no. 7
Type: Research Article
DOI:
ISSN: 0887-6045

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