Search results

1 – 10 of 10

Content available

Article

Publication date: 1 September 2005

Service Quality: Research Perspectives

Olivier Furrer

HTML

Downloads

704

Details

International Journal of Service Industry Management, vol. 16 no. 4

Type: Research Article

DOI:

ISSN: 0956-4233

Content available

Article

Publication date: 1 March 2002

Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

Olivier Furrer

HTML

Downloads

1899

Details

International Journal of Service Industry Management, vol. 13 no. 1

Type: Research Article

DOI:

ISSN: 0956-4233

Content available

Article

Publication date: 1 December 2004

Winning at Service: Lessons from Service Leaders

Olivier Furrer

HTML

Downloads

347

Details

International Journal of Service Industry Management, vol. 15 no. 5

Type: Research Article

DOI:

ISSN: 0956-4233

Keywords

Content available

Article

Publication date: 1 March 2003

Services Marketing Self‐Portraits: Introspections, Reflections and Glimpses from Experts

Olivier Furrer

HTML

Downloads

516

Details

International Journal of Service Industry Management, vol. 14 no. 1

Type: Research Article

DOI:

ISSN: 0956-4233

Content available

Book part

Publication date: 9 September 2019

Prelims

Devanathan Sudharshan

Free Access

HTML

PDF (317 KB)

EPUB (421 KB)

Details

Organic Growth Disciplines

Type: Book

DOI:

ISBN: 978-1-78973-875-9

Content available

Article

Publication date: 1 December 2002

Note from the publisher

Richard Whitfield

HTML

Downloads

200

Details

Qualitative Market Research: An International Journal, vol. 5 no. 4

Type: Research Article

DOI:

ISSN: 1352-2752

Content available

Article

Publication date: 12 September 2016

What do global employees really do?

Jan Selmer

HTML

PDF (32 KB)

Downloads

757

Details

Journal of Global Mobility: The Home of Expatriate Management Research, vol. 4 no. 3

Type: Research Article

DOI:

ISSN: 2049-8799

Content available

Book part

Publication date: 16 April 2020

Prelims

Devanathan Sudharshan

Free Access

HTML

PDF (322 KB)

EPUB (17.5 MB)

Details

Marketing in Customer Technology Environments

Type: Book

DOI:

ISBN: 978-1-83909-601-3

Content available

Article

Publication date: 8 June 2020

Guest editorial

J. Joseph Cronin Jr and Duane M. Nagel

HTML

PDF (179 KB)

Downloads

896

Details

Journal of Services Marketing, vol. 34 no. 3

Type: Research Article

DOI:

ISSN: 0887-6045

Content available

Article

Publication date: 13 March 2017

Editorial

Marina Dabic and Olivier Lamotte

HTML

PDF (88 KB)

Downloads

941

Details

European Business Review, vol. 29 no. 2

Type: Research Article

DOI:

ISSN: 0955-534X

Access

Year

All dates (10)

Content type

1 – 10 of 10

Search results

Service Quality: Research Perspectives

Abstract

Details

Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

Abstract

Details

Winning at Service: Lessons from Service Leaders

Abstract

Details

Keywords

Services Marketing Self‐Portraits: Introspections, Reflections and Glimpses from Experts

Abstract

Details

Prelims

Abstract

Details

Note from the publisher

Abstract

Details

What do global employees really do?

Abstract

Details

Prelims

Abstract

Details

Guest editorial

Abstract

Details

Editorial

Abstract

Details

Access

Year

Content type

Abstract

Details

Abstract

Details

Abstract

Details

Keywords

Abstract

Details

Abstract

Details

Abstract

Details

Abstract

Details

Abstract

Details

Abstract

Details

Abstract

Details

Access

Year

Content type

All feedback is valuable

Report an issue or find answers to frequently asked questions