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Publication date: 7 March 2018

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Igor Perko and Stefano Armenia

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Kybernetes, vol. 47 no. 2

Type: Research Article

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ISSN: 0368-492X

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Publication date: 10 August 2010

Guest editorial

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Journal of Service Management, vol. 21 no. 4

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ISSN: 1757-5818

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