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Publication date: 1 December 2001

New Service Development and Innovation in the New Economy

Marcel van Birgelen

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International Journal of Service Industry Management, vol. 12 no. 5

Type: Research Article

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ISSN: 0956-4233

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Service industries
Service levels
Corporate culture

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Publication date: 1 July 2004

E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away

Marcel van Birgelen

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International Journal of Service Industry Management, vol. 15 no. 3

Type: Research Article

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ISSN: 0956-4233

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Internet
Servicing

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Publication date: 23 October 2009

Editorial

Thomas Bieger and Christian Laesser

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Tourism Review, vol. 64 no. 4

Type: Research Article

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ISSN: 1660-5373

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New Service Development and Innovation in the New Economy

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E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away

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New Service Development and Innovation in the New Economy

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