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Available. Open Access. Open Access
Article
Publication date: 20 May 2024

Jane F. Maley, Marina Dabić, Alain Neher, Lucia Wuersch, Lynn Martin and Timothy Kiessling

This conceptual work examines how, in times of post-COVID-19 paradigm shift, the employee performance management (PM) process can help multinational corporations (MNCs) strengthen…

4568

Abstract

Purpose

This conceptual work examines how, in times of post-COVID-19 paradigm shift, the employee performance management (PM) process can help multinational corporations (MNCs) strengthen their talent management and, at the same time, meet their future needs.

Design/methodology/approach

We take a conceptual approach and present our perspective on what we see as the most critical trends shaping PM and talent management. Contingency theory and Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) theory provide a sound theoretical framework for understanding and responding to the complex and rapidly changing business context post-COVID-19.

Findings

Drawing on these theories, we create a framework providing a means of understanding why and how MNCs can maintain talent and, at the same time, develop new talent through the PM process.

Practical implications

Importantly, our study emphasizes the critical role that project management and talent management techniques play for both practitioners and scholars. In order to gain and sustain a competitive edge in the ever-changing VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) landscape, these processes necessitate ongoing reassessment and adaptation. As Plato eloquently stated, “Our Need Will Be the Real Creator,” encapsulating our vision for the proactive and dynamic nature of effective project management and talent management practices.

Originality/value

The study establishes the benefits of an agile and flexible PM approach to help develop talent and pave the way for future research in this increasingly critical area

Details

Management Decision, vol. 62 no. 10
Type: Research Article
ISSN: 0025-1747

Keywords

Available. Content available
Article
Publication date: 1 December 2004

Lynn M. Martin and Julie Abbott

227

Abstract

Details

Qualitative Market Research: An International Journal, vol. 7 no. 4
Type: Research Article
ISSN: 1352-2752

Available. Content available
Article
Publication date: 29 October 2014

Lynn Martin, Izzy Warren-Smith, Collete Henry and Linda Scott

1176

Abstract

Details

Gender in Management: An International Journal, vol. 29 no. 8
Type: Research Article
ISSN: 1754-2413

Available. Open Access. Open Access
Article
Publication date: 28 March 2023

Cortney Norris, Scott Taylor and D. Christopher Taylor

This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence a tip…

2563

Abstract

Purpose

This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence a tip amount and therefore where they concentrate their efforts during the service encounter. Furthermore, the extant literature has theorized how or why certain variables influence the tip amount, but these studies fail to capture insight from server's which would supplement the theory and provide a more in-depth understanding of the mechanisms at play.

Design/methodology/approach

This study adopts a grounded theory approach using semi-structured one-on-one interviews with tipped restaurant employees who were identified and selected using snowball sampling. Content analysis is employed to code and categorize the data.

Findings

The content analysis revealed five categories where servers focus their time and effort to earn tips: service quality, connection, personal factors, expertise and food quality. The server's personality was identified as a variable the tipping literature has largely ignored as a determinant of the tip amount. Server's shift their style of service for groups of eight or more people, and for regular customers, who must dine in the restaurant at least once per week. Lastly, despite the many drawbacks associated with working for tips, servers would not want to replace it with any other method of compensation.

Originality/value

This is the first qualitative study focused on understanding the server's role in the service exchange relationship since McCarty et al. (1990) study. The results provide new insights on the often-studied variables from the tipping literature.

Details

International Hospitality Review, vol. 38 no. 2
Type: Research Article
ISSN: 2516-8142

Keywords

Available. Content available
Article
Publication date: 8 March 2011

Elaine Ramsey, Kelly Smith and Lynn Martin

840

Abstract

Details

International Journal of Entrepreneurial Behavior & Research, vol. 17 no. 2
Type: Research Article
ISSN: 1355-2554

Available. Content available
Book part
Publication date: 8 November 2010

Abstract

Details

Innovating Women: Contributions to Technological Advancement
Type: Book
ISBN: 978-0-85724-335-5

Available. Content available
Article
Publication date: 6 March 2009

Oswald Jones

493

Abstract

Details

International Journal of Entrepreneurial Behavior & Research, vol. 15 no. 2
Type: Research Article
ISSN: 1355-2554

Available. Content available
Article
Publication date: 30 January 2009

Oswald Jones

471

Abstract

Details

International Journal of Entrepreneurial Behavior & Research, vol. 15 no. 1
Type: Research Article
ISSN: 1355-2554

Available. Content available
Article
Publication date: 11 February 2014

97

Abstract

Details

Journal of Small Business and Enterprise Development, vol. 21 no. 1
Type: Research Article
ISSN: 1462-6004

Available. Content available
Article
Publication date: 1 December 2005

Sandra Fielden

383

Abstract

Details

Women in Management Review, vol. 20 no. 8
Type: Research Article
ISSN: 0964-9425

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