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1 – 10 of 59Cass Shum, Hyounae (Kelly) Min, Jie Sun, Heyao (Chandler) Yu and Zhaoli He
Service robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of…
Abstract
Purpose
Service robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of service robots posing a threat to human labor – the impact of SRRA on robot abuse and its emotional mechanism through which it affects employees remains unclear. This research leverages emotional appraisal theory to investigate the mediating role of fear of robots in the relationship between SRRA and robot abuse. Additionally, considering the influential role of leadership in shaping emotional appraisal, this study aims to examine the moderating impact of transformational leadership.
Design/methodology/approach
To test the proposed model, time-lagged survey data were collected from 283 employees working under 54 leaders in 18 hotels in China. The model was analyzed using multilevel modeling in Mplus 7.3.
Findings
At the individual level, SRRA indirectly increases robot abuse through the mediation of fear of robots. However, there is a cross-level moderation: the indirect relationship is alleviated when leaders exhibit high levels of transformational leadership.
Originality/value
This study pioneers the concept of robot abuse in hospitality and tourism settings. It extends emotional appraisal theory by highlighting the significant mediating role played by fear of robots. Furthermore, demonstrating how transformational leadership can mitigate the effects of SRRA offers valuable insights for leadership selection and training to facilitate the successful implementation of service robots.
研究目的
服务机器人在酒店业中日益普及。虽然研究已探讨了服务机器人风险意识(SRRA)的概念——即员工对服务机器人构成对人力劳动的威胁感知, 但SRRA对辱虐机器人及其对员工的情绪机制的影响仍不清楚。本研究利用情绪评估理论调查了恐惧对SRRA与机器人滥用之间关系的中介作用。此外, 考虑到领导在塑造情绪评估中的重要作用, 本研究还考察了变革型领导力的调节影响。
研究方法
为了测试提出的模型, 收集了来自中国18家酒店中54位领导下的283名员工的时滞调查数据。该模型使用Mplus 7.3中的多层建模进行分析。
研究发现
在个体水平上, SRRA通过恐惧对机器人的中介作用间接增加了辱虐机器人。然而, 研究发现跨层次调节变量:当领导展现出较高水平的变革型领导力时, 间接关系得到缓解。
研究创新
本研究首创了服务在酒店和旅游领域的辱虐机器人行为概念。它通过突出恐惧对机器人的重要中介作用, 扩展了情绪评估理论。此外, 展示了变革型领导如何缓解SRRA的影响, 为领导选聘和培训提供了有价值的见解, 促进了服务机器人的成功实施。
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Jie Zhou, Zeyao Li, Wanjun Tian and Jiawei Sun
This study purposes to study the influence of artificial freezing on the liquefaction characteristics of Nanjing sand, as well as its mechanism.
Abstract
Purpose
This study purposes to study the influence of artificial freezing on the liquefaction characteristics of Nanjing sand, as well as its mechanism.
Design/methodology/approach
was studied through dynamic triaxial tests by means of the GDS dynamic triaxial system on Nanjing sand extensively discovered in the middle and lower reaches of the Yangtze River under seismic load and metro train vibration load, respectively, and potential hazards of the two loads to the freezing construction of Nanjing sand were also identified in the tests.
Findings
The results show that under both seismic load and metro train vibration load, freeze-thaw cycles will significantly reduce the stiffness and liquefaction resistance of Nanjing sand, especially in the first freeze-thaw cycle; the more freeze-thaw cycles, the worse structural behaviors of silty-fine sand, and the easier to liquefy; freeze-thaw cycles will increase the sensitivity of Nanjing sand's dynamic pore pressure to dynamic load response; the lower the freezing temperature and the effective confining pressure, the worse the liquefaction resistance of Nanjing sand after freeze-thaw cycles; compared to the metro train vibration load, the seismic load in Nanjing is potentially less dangerous to freezing construction of Nanjing sand.
Originality/value
The research results are helpful to the construction of the artificial ground freezing of the subway crossing passage in the lower reaches of the Yangtze River and to ensure the construction safety of the subway tunnel and its crossing passage.
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Abstract
Purpose
On-ramp merging areas are typical bottlenecks in the freeway network since merging on-ramp vehicles may cause intensive disturbances on the mainline traffic flow and lead to various negative impacts on traffic efficiency and safety. The connected and autonomous vehicles (CAVs), with their capabilities of real-time communication and precise motion control, hold a great potential to facilitate ramp merging operation through enhanced coordination strategies. This paper aims to present a comprehensive review of the existing ramp merging strategies leveraging CAVs, focusing on the latest trends and developments in the research field.
Design/methodology/approach
The review comprehensively covers 44 papers recently published in leading transportation journals. Based on the application context, control strategies are categorized into three categories: merging into sing-lane freeways with total CAVs, merging into sing-lane freeways with mixed traffic flows and merging into multilane freeways.
Findings
Relevant literature is reviewed regarding the required technologies, control decision level, applied methods and impacts on traffic performance. More importantly, the authors identify the existing research gaps and provide insightful discussions on the potential and promising directions for future research based on the review, which facilitates further advancement in this research topic.
Originality/value
Many strategies based on the communication and automation capabilities of CAVs have been developed over the past decades, devoted to facilitating the merging/lane-changing maneuvers at freeway on-ramps. Despite the significant progress made, an up-to-date review covering these latest developments is missing to the authors’ best knowledge. This paper conducts a thorough review of the cooperation/coordination strategies that facilitate freeway on-ramp merging using CAVs, focusing on the latest developments in this field. Based on the review, the authors identify the existing research gaps in CAV ramp merging and discuss the potential and promising future research directions to address the gaps.
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Philip Andrews-Speed, Xiangyang Xu, Dingfei Jie, Siyuan Chen and Mohammad Usman Zia
This paper aims to identify the factors that are constraining technological innovation to support the development of coalbed methane in China.
Abstract
Purpose
This paper aims to identify the factors that are constraining technological innovation to support the development of coalbed methane in China.
Design/methodology/approach
The analysis applies ideas relating to national and sector systems of innovation to explain why China’s strategies to support research and technological innovation have failed to stimulate the desired progress in coalbed methane production. It also provides a counter-example of the USA that implemented a number of measures in the 1970s that proved very effective.
Findings
The deficiencies of China’s research and development strategies in support of coalbed methane development reflect the national and sectoral systems of innovation. They are exacerbated by the structure of the national oil and gas industry. Key constraints include the excessively top-down management of the national R&D agenda, insufficient support for basic research, limited collaboration networks between companies, research institutes and universities and weak mechanisms for diffusion of knowledge. The success of the USA was based on entirely different systems for innovation and in quite a different industrial setting.
Originality/value
The originality of this analysis lies in placing the challenges facing research and innovation for China’s coalbed methane development in the context of the national and sectoral systems for innovation and comparing with the approach and success of the USA.
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Yuchuan Du, Han Wang, Qian Gao, Ning Pan, Cong Zhao and Chenglong Liu
Resilience concepts in integrated urban transport refer to the performance of dealing with external shock and the ability to continue to provide transportation services of all…
Abstract
Purpose
Resilience concepts in integrated urban transport refer to the performance of dealing with external shock and the ability to continue to provide transportation services of all modes. A robust transportation resilience is a goal in pursuing transportation sustainability. Under this specified context, while before the perturbations, robustness refers to the degree of the system’s capability of functioning according to its design specifications on integrated modes and routes, redundancy is the degree of duplication of traffic routes and alternative modes to maintain persistency of service in case of perturbations. While after the perturbations, resourcefulness refers to the capacity to identify operational problems in the system, prioritize interventions and mobilize necessary material/ human resources to recover all the routes and modes, rapidity is the speed of complete recovery of all modes and traffic routes in the urban area. These “4R” are the most critical components of urban integrated resilience.
Design/methodology/approach
The trends of transportation resilience's connotation, metrics and strategies are summarized from the literature. A framework is introduced on both qualitative characteristics and quantitative metrics of transportation resilience. Using both model-based and mode-free methodologies that measure resilience in attributes, topology and system performance provides a benchmark for evaluating the mechanism of resilience changes during the perturbation. Correspondingly, different pre-perturbation and post-perturbation strategies for enhancing resilience under multi-mode scenarios are reviewed and summarized.
Findings
Cyber-physic transportation system (CPS) is a more targeted solution to resilience issues in transportation. A well-designed CPS can be applied to improve transport resilience facing different perturbations. The CPS ensures the independence and integrity of every child element within each functional zone while reacting rapidly.
Originality/value
This paper provides a more comprehensive understanding of transportation resilience in terms of integrated urban transport. The fundamental characteristics and strategies for resilience are summarized and elaborated. As little research has shed light on the resilience concepts in integrated urban transport, the findings from this paper point out the development trend of a resilient transportation system for digital and data-driven management.
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