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The research investigates scaling and client networking in small and medium-sized enterprises (SMEs), using ABCD, an Indonesian telecom tower provider, as a case study. Key findings underscore the importance of strategic planning, human resource management, networking and customer-centric approaches for successful scaling. ABCD's experiences inform practical guidance for SMEs, advocating strategic scaling, leveraging personal networks, implementing customer relationship management (CRM), fostering adaptability and prioritizing customer satisfaction. Theoretical implications enrich discussions on demand-driven scaling, network dynamics and CRM application. Overall, the study offers concise insights into SME growth strategies, drawing from ABCD's experiences and broader literature.

The methodology employed in this study adopts a case study approach, focusing on ABCD, a telecom tower provider in Indonesia. Qualitative analysis of textual data is conducted, combining deductive reasoning to establish theoretical frameworks from existing literature and inductive reasoning to identify emergent themes. Interviews, structured around four thematic domains, were conducted with a diverse cohort of participants selected through convenience and snowball sampling techniques. Ethical considerations were paramount, with written consent obtained and interviews conducted in Bahasa Indonesia to ensure linguistic alignment. Grounded Theory was applied to analyse data, seeking to enrich theoretical frameworks and inform managerial practices in SMEs.

The findings illuminate strategies applicable to all SMEs in scaling up and fortifying client networks. Emphasizing demand-driven scaling and strategic client acquisition, SMEs are encouraged to leverage personal networks and exhibit adaptability in response to market trends. Implementing CRM principles fosters lasting client relationships and profitability. Practical implications underscore the importance of strategic planning, proactive networking and customer-centric approaches for SMEs aiming to navigate growth complexities. Theoretical insights contribute to scholarly discourse on SME growth strategies, network dynamics, CRM application and organizational strategies, enriching understanding of SMEs' journey in scaling up and client networking.

The study's limitations encompass its reliance on a single case study, necessitating caution in generalizing findings to diverse SME contexts. Further empirical validation is warranted to enhance the study's robustness. However, the study offers exciting implications for both academia and practice, shedding light on the intricate dynamics of scaling strategies and client networking in SMEs. Its critical appraisal of conventional notions challenges prevailing wisdom, paving the way for future research to explore innovative approaches and enrich scholarly discourse.

The practical implications underscore the transformative potential for SMEs, urging strategic adoption of scaling strategies and client networking dynamics. Emphasizing proactive planning and adaptive approaches, SMEs can navigate growth complexities and fortify client relationships. By prioritizing human capital, leveraging personal networks and embracing customer-centricity, SMEs can enhance profitability and sustainability. These insights serve as a roadmap for SMEs, guiding them towards strategic growth and success in a dynamic business landscape.

The research unfolds critical insights with profound social implications for SMEs worldwide. By illuminating effective strategies in scaling up and nurturing client networks, it empowers SMEs to thrive in competitive landscapes, fostering economic growth and job creation. Additionally, its emphasis on leveraging personal networks and adopting customer-centric approaches underscores the importance of social capital and community engagement in business success. This not only strengthens SME resilience but also cultivates a culture of collaboration and innovation within local communities. Ultimately, the research serves as a catalyst for social transformation, empowering SMEs to become engines of prosperity and positive change.

The findings critically appraise strategies imperative for all SMEs, challenging conventional notions and offering pragmatic insights into scaling and client networking dynamics. By juxtaposing empirical evidence from ABCD's experiences with existing theoretical frameworks, the study exposes nuances often overlooked in scholarly discourse. Its value lies in bridging the gap between theory and practice, shedding light on the intricate challenges facing SMEs in navigating growth complexities.

The purpose of this study is to investigate how healthcare and public organizations can control and monitor digital health test certificates with citizens or other stakeholders using Blockchain platforms. The paper reviews and analyses the literature by focusing on keywords like “Blockchain AND COVID-19”. In response to the 2019 pandemic, most local governments closed their borders and imposed movement restrictions, impacting the global economy, peoples' mobility and everyday life. This study aims to provide a solution to how Blockchain technology can improve the socioeconomic impacts of coronavirus disease 2019 (COVID-19) by enhancing people's mobility and achieving a balance between protecting individuals' rights and public health safety.

This research utilized machine learning bibliometric tools for investigating the normative literature in the area of blockchain and COVID-19. The article conducts a systematic literature review and develops a bibliometric map based on Plevris et al.’s (2017) method.

This study indicates that there is limited literature on the use of blockchain technology in issuing and validating COVID-19 tests. The development of such solutions can be done through the utilization of smart contracts, and it is expected to increase mobility in a secure and trusted environment that will help in monitoring and slow down the spread of the pandemic.

This analysis is done during the first ten months of the pandemic outbreak, and there is still limited scientific literature investigating blockchain and COVID-19 concepts.

Organizations are rethinking their information management due to the COVID-19 pandemic for creating better value for the enterprise and all associate stakeholders. Blockchain technology helps organizations to move from a centralized to a decentralized way of information managing. The decentralization of information in the health-care sector will create a better value for all involved stakeholders and radical change in how health-care data are managed and controlled. The implementation of blockchain applications in the health-care industry will result in a more secure, visible, auditable environment accessible by all the parties involved.

It was identified that there is currently limited research done on aligning smart contracts structure within the health-care sector. Therefore, while the current literature demonstrates the importance of aligning the key concepts, little research is done on considering people’s mobility and cross-country communication.