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Article
Publication date: 17 June 2011

368

Abstract

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Working with Older People, vol. 15 no. 2
Type: Research Article
ISSN: 1366-3666

Available. Content available
Article
Publication date: 17 June 2011

Deborah Klée

301

Abstract

Details

Working with Older People, vol. 15 no. 2
Type: Research Article
ISSN: 1366-3666

Available. Content available
Article
Publication date: 1 December 2000

80

Abstract

Details

Anti-Corrosion Methods and Materials, vol. 47 no. 6
Type: Research Article
ISSN: 0003-5599

Keywords

Available. Content available
Article
Publication date: 30 March 2012

Derek H.T. Walker

138

Abstract

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International Journal of Managing Projects in Business, vol. 5 no. 2
Type: Research Article
ISSN: 1753-8378

Available. Content available
Article
Publication date: 7 September 2012

Derek H.T. Walker

166

Abstract

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International Journal of Managing Projects in Business, vol. 5 no. 4
Type: Research Article
ISSN: 1753-8378

Available. Content available
Article
Publication date: 15 August 2018

Derek Walker

201

Abstract

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International Journal of Managing Projects in Business, vol. 11 no. 4
Type: Research Article
ISSN: 1753-8378

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Available. Content available
Article
Publication date: 1 August 2000

Gerald Vinten

381

Abstract

Details

Management Decision, vol. 38 no. 6
Type: Research Article
ISSN: 0025-1747

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Available. Content available
Article
Publication date: 1 January 2014

Derek H.T. Walker

194

Abstract

Details

International Journal of Managing Projects in Business, vol. 7 no. 1
Type: Research Article
ISSN: 1753-8378

Available. Content available
Article
Publication date: 17 May 2018

Derek Walker

446

Abstract

Details

International Journal of Managing Projects in Business, vol. 11 no. 3
Type: Research Article
ISSN: 1753-8378

Available. Open Access. Open Access
Article
Publication date: 2 July 2024

Rui M. Lima, Erik Teixeira Lopes, Derek Chaves Lopes, Bruno S. Gonçalves and Pedro G. Cunha

This work aims to integrate the concepts generated by a systematic literature review on patient flows in emergency departments (ED) to serve as a basis for developing a generic…

1092

Abstract

Purpose

This work aims to integrate the concepts generated by a systematic literature review on patient flows in emergency departments (ED) to serve as a basis for developing a generic process model for ED.

Design/methodology/approach

A systematic literature review was conducted using PRISMA guidelines, considering Lean Healthcare interventions describing ED patients’ flows. The initial search found 141 articles and 18 were included in the systematic analysis. The literature analysis served as the basis for developing a generic process model for ED.

Findings

ED processes have been represented using different notations, such as value stream mapping and workflows. The main alternatives for starting events are arrival by ambulance or walk-in. The Manchester Triage Scale (MTS) was the most common protocol referred to in the literature. The most common end events are admission to a hospital, transfer to other facilities or admission to an ambulatory care system. The literature analysis allowed the development of a generic process model for emergency departments. Nevertheless, considering that several factors influence the process of an emergency department, such as pathologies, infrastructure, available teams and local regulations, modelling alternatives and challenges in each step of the process should be analysed according to the local context.

Originality/value

A generic business process model was developed using BPMN that can be used by practitioners and researchers to reduce the effort in the initial stages of design or improvement projects. Moreover, it’s a first step toward the development of generalizable and replicable solutions for emergency departments.

Details

Business Process Management Journal, vol. 30 no. 8
Type: Research Article
ISSN: 1463-7154

Keywords

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