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Sketches the key characteristics of the newly information enfranchised general public (the digital information consumers). Portrays the digital consumer as all‐conquering/powerful, short on attention, promiscuous, untrusting and – above all – interested in speed of delivery. Argues for a fundamental re‐think of the concept of the information “user”. The Web, search engines etc. are creating a level‐playing field and a homogeneity which results in academics behaving more like the general consumer and the general consumer behaving more like an academic. Considers the overall outcomes and benefits of information acquisition.

The purpose of this study is to examine how the search for transitional services has been characterized as a challenging experience for autistic youth and their families. Transitional services are reported to be inconsistent and do not address the range of needs that autistic individuals have.

In this study, qualitative interviews were conducted with autistic individuals (n = 31), their parents/caregivers (n = 23) and transition-based service providers (n = 10).

Findings invite capacity building across sectors, including working with both the autistic individual and their caregiver, and ensuring targeted services commensurate with individual needs related to autism and ancillary challenges. Implications and recommendations for service and system advancement are offered.

Current services were reportedly insufficient in meeting the needs of autistic individuals as they transitioned into adulthood. Service areas needing to be bolstered include daily life, community engagement and employment. Capacity building and enhanced training are required. Information and communication strategies require advancement.

A more responsive system is required, which involves support from many societal sectors (e.g. health, mental health, advanced education, social services, industry, housing and justice) over the lifespan. Policy adjustments and organizational mandates need to be reviewed to better consider the needs of transitioning autistic youth and allocate resources accordingly. Partnerships across stakeholder groups are needed.

This study provides details on a known but not well understood issue of transition to adulthood for autistic adults. This study is unique in providing first-hand data from transitioning autistic adults, with corroborating data from families and service providers.

Examines the way the general public exploits the Internet for health information, the motives behind usage, attitudes towards issues such as quality concerns, and the extent to which Internet interventions affect the doctor‐patient relationship. Although a questionnaire survey was used (posted on the NHS Direct Web site), the questions asked were open, and invited free‐text “qualitative” answers. This method was a success in terms of the amount and richness of the data accrued. Results suggested that the Internet is exploited in a wide variety of ways, by users acting in a number of roles – patient, intermediary or professional. Some health professionals are now so comfortable with the Internet that they encourage Internet usage by their patients. Lay users demonstrated a high level of understanding of issues raised, and showed a (healthy?) scepticism regarding the information provided. Many users felt that their consultations with doctors had been enriched by Internet‐acquired information.

This paper attempts an overview of the literature on issues relating to the electronic provision of health information for the consumer, to provide a context for current work being undertaken by the Internet Studies Research Group (ISRG) examining the impact of various electronic platforms. Reasons why there has been an increase in interest and demand for health information and issues such as information need, take‐up and use, are elicited from the literature, and discussed with regard to previous research and the findings from the group’s own studies. Problems inherent in electronic provision, such as the dissemination of unregulated information, and barriers to information take‐up, are examined in depth. The review concludes with an outline of the implications of the issues for both the current and future work of the ISRG and the wider research community.

Journalists at The Guardian have had access to online databases for some ten years now and many of them have taken to searching the databases themselves. This paper examines, through the results of a questionnaire survey, why journalists choose to search themselves, what kind of searches they conduct and what problems they experience in carrying out their searches. The survey's major findings are that journalists are generally high‐volume online users (although female journalists lag behind their male colleagues); their searching tends to be of the ‘quick and dirty type’ (probably through lack of training and the pressures of work), though most journalists are reasonably satisfied with the product of their searches; they are not particularly interested in viewing an electronic facsimile of the cutting; and they are generally happy to delegate the online search to the librarians.

Provides the first exploratory analysis of the use of NHS touch‐screen information kiosks located throughout the UK. It examines, through a one month snapshot of the transactional logs of the kiosks, their use and makes comparisons between the types of organisation in which the kiosks are housed. Details of over 120 kiosks and nearly 47,000 user sessions and 310,000 page views were used for the comparison. The kiosks are proving popular, although some use appears to be of a cursory and seemingly unproductive kind. Surprisingly significant differences between kiosk locations were found. This early research reported here is part of an ongoing study of how users obtain health information by interacting with different digital platforms: kiosks, the Internet, and digital television. Comparisons are made between the results of this study and a similar study conducted by the authors on commercial health kiosks, those of InTouch With Health.

In the UK, both anecdotal and research evidence points to ever greater and more sophisticated use of the Web to provide health information and advice. The study reported here adds to this research with an online survey of Internet users’ reported use of the Web to access information about health and their opinions about the advice that can be obtained there. Over a period of three weeks more than 1,300 people responded to an online questionnaire produced by The British Life and Internet Project; 81 per cent or 997 of the respondents were British. The prime purpose of the questionnaire was to obtain information on the characteristics of the users of health information Web sites, to obtain feedback regarding for what they used online health sites and what were the perceived outcomes associated with using online health information.

Provides an evaluation of the use of the electronic journals service of the library and information service of the University of Patras, Greece. Asks who these electronic journals service users are, how often they use the service, what their reasons for use are, where their access points for use are, and which search methods and services they use. In addition, invites users to choose between an electronic and print journal title subscription and indicate some factors that would discourage them from accessing an electronic journals service.

Identifies Internet health user types according to three factors: site attributes most favoured, health topics most sought, and the health sites they visited. Knowing what type of consumer uses a site is important, as this should inform menu structure and provide an understanding of why certain kinds of people visit certain sites. Web sites even in the same field will not appeal to all users. Much of this differentiation will come down to design and feel of the site, although site attributes and information needs also impact here. Data were obtained from an online questionnaire placed on the SurgeryDoor Web site, a site which provides consumer health information. In all a total of 1,068 responses were received. Shows that useful groupings can indeed be constructed. Users were also classified according to additional health sites visited, also a preference metric, and this additionally is related to site attribute preferences, information needs and user characteristics.

The purpose of this paper is to understand how micro-sized social enterprises can compensate their employees equitably, despite encountering resource scarcity and prioritising their social mission.

The researcher interviewed the founders of micro-sized social enterprises from around the East Midlands and asked about the innovative human resource (HR) practices they used to compensate their employees. The eight interviews were semi-structured, in-depth and analysed thematically.

The findings and discussion demonstrate that the founders recognised the importance of compensating their employees equitably, but also acknowledged how paying them according to their contribution conflicted with prioritising their social mission as they never had sufficient resources to do everything. Alternatively, these founders used innovative HR practices to establish transactional relations, which primarily consisted of training, experience and references. This was perceived as equitable, despite paying their employees less than their contribution merited, as it allowed them to improve their future career prospects. These HR practices also benefitted these micro-social enterprises by increasing their human capital without increasing their costs.

The paper could be beneficial for academics and practitioners as it explores how the characteristics associated with being a micro-sized social enterprise impacted their HR practices.