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Article
Publication date: 1 June 2016

Andrew Thomas, Casey Piquette and David McMaster

Whilst English remains the language of global commerce, the role and outcomes of English language provision in English-medium higher education institutions in the Arab Gulf…

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Abstract

Whilst English remains the language of global commerce, the role and outcomes of English language provision in English-medium higher education institutions in the Arab Gulf countries remains central to any discussion on graduate profile and the employability of graduates in the global marketplace. This paper describes the findings of research into English workplace communication skills amongst a sample of Bahrain employers and students at Bahrain Polytechnic. Using a mixed methods approach, data was gathered through telephone interviews, student workplace simulations and employer focus groups. Findings show that generic employability skills, channelled through English as a second or additional language, are highly valued by Bahrain’s employers. In particular, students need to market themselves as confident, knowledgeable individuals during the recruitment process and after recruitment, continuing to operate successfully in the sociolinguistic culture of their company. Consequently, it is concluded that English language training in higher education programmes needs to move from purely linguistic and degree-related content areas to a broader remit of English for communication purposes that covers both specialised discourse fields and broader generic employability skills and competencies.

Details

Learning and Teaching in Higher Education: Gulf Perspectives, vol. 13 no. 1
Type: Research Article
ISSN: 2077-5504

Available. Open Access. Open Access
Article
Publication date: 15 January 2020

Jonathan T. Pryor

This study explored the experiences of college staff members engaged in advancing LGBTQ equity at a small fine arts college in the Midwestern United States. This qualitative case…

227

Abstract

This study explored the experiences of college staff members engaged in advancing LGBTQ equity at a small fine arts college in the Midwestern United States. This qualitative case study advanced a conceptual framework for queer leadership in higher education. Findings illuminate how campus leaders engaged queer leadership strategies and LGBTQ advocacy to advance LGBTQ equity through college policy and practice. This study reveals rich implications for college administrators and higher education leaders advancing change for LGBTQ equity.

Details

Journal of Leadership Education, vol. 19 no. 1
Type: Research Article
ISSN: 1552-9045

Available. Content available
Book part
Publication date: 11 April 2024

Timothy F. Parsons

Abstract

Details

Police Responses to Islamist Violent Extremism and Terrorism
Type: Book
ISBN: 978-1-83797-845-8

Available. Content available
Book part
Publication date: 27 November 2018

Abstract

Details

Networks, Hacking, and Media – CITA MS@30: Now and Then and Tomorrow
Type: Book
ISBN: 978-1-78769-666-2

Available. Content available
Book part
Publication date: 11 November 2019

Abstract

Details

Mediated Millennials
Type: Book
ISBN: 978-1-83909-078-3

Available. Open Access. Open Access
Article
Publication date: 7 February 2025

David Leiño Calleja, Jeroen Schepers and Edwin J. Nijssen

Customer perceptions toward hybrid human–robot teams remain largely unexplored. We focus on the impact of frontline robots’ (FLRs) automated social presence (ASP) on customers’…

70

Abstract

Purpose

Customer perceptions toward hybrid human–robot teams remain largely unexplored. We focus on the impact of frontline robots’ (FLRs) automated social presence (ASP) on customers’ perceived teamwork quality, and ultimately frontline employees’ (FLEs) competence and warmth. We explore the role of interrogation as a relevant contingency. We complement the customer view with insights into the FLEs’ viewpoint.

Design/methodology/approach

We manipulate FLR’s ASP cues (speech and identity) in a hybrid team in four business-to-consumer (B2C) video-based experiments and collect data from online participants. We combine these with one business-to-business (B2B) field survey which collected data from FLEs working in hybrid teams.

Findings

When FLR’s ASP increases, customers more positively evaluate teamwork quality, ultimately affecting FLEs’ competence and warmth. FLEs who correct (interrogate) robotic mistakes strengthen the positive effect of FLRs’ ASP on teamwork quality. When FLRs correct FLEs, ASP’s effect on teamwork quality is also strengthened, while FLEs are not “punished” for erring. In contrast, FLEs themselves do perceive corrections as detrimental to teamwork quality. We term this the hybrid team evaluation paradox.

Practical implications

We recommend that firms deploy hybrid teams equipped with high-ASP FLRs (name and speech suffice). FLEs should be trained, and FLRs programmed, to appropriately use interrogation. Managers should pay attention to the paradox, given the conflicting perceptions toward interrogative behaviors.

Originality/value

We advance the hybrid teams literature by drawing on ASP, social cognition and collective mindfulness theories and behaviors that ameliorate customer perceptions. Our results support using FLRs to enhance FLEs’ capabilities.

Details

Journal of Service Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-5818

Keywords

Available. Content available
Book part
Publication date: 30 November 2018

Abstract

Details

The M in CITAMS@30
Type: Book
ISBN: 978-1-78769-669-3

Available. Content available
Book part
Publication date: 2 November 2020

Abstract

Details

Persistence and Vigilance: A View of Ford Motor Company’s Accounting over its First Fifty Years
Type: Book
ISBN: 978-1-83867-998-9

Available. Content available
Book part
Publication date: 14 December 2023

Abstract

Details

Punishment, Probation and Parole: Mapping Out ‘Mass Supervision’ In International Contexts
Type: Book
ISBN: 978-1-83753-194-3

Available. Content available
Book part
Publication date: 22 February 2010

Abstract

Details

Advances in Industrial and Labor Relations
Type: Book
ISBN: 978-1-84950-932-9

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