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The purpose of this study is to analyze the challenges encountered by international nongovernmental organizations (INGOs) operating in armed conflicts within the Democratic Republic of the Congo (DRC) and the Central African Republic (CAR). Through a 20-month fieldwork analysis, this research maps logistical risks and highlights key obstacles on the ground for successful humanitarian deployments in dynamically changing and complex environments. The study brings together academics and practitioners, providing practical and concrete recommendations for nongovernmental organizations (NGOs) to focus on in the conflict zones studied.

Using a mixed-methods approach that combines qualitative and quantitative methods, this research provides valuable insights into the challenges faced by INGOs in conflict zones. After collecting data from the field, including interviews with key stakeholders and on-the-ground observations, the data analysis uses software tools such as Text Analysis Markup System analyzer and Macbeth. By adhering to ethical principles and incorporating a reflexive analysis, the study sheds light on the multidimensional nature of successful humanitarian deployments.

The primary risk in all armed conflict zones, including the DRC and CAR, is insecurity. However, to achieve a successful humanitarian deployment in such contexts, a multidimensional approach is required. This involves first securing the acceptance of local communities and conflict parties, which can be achieved through a deep understanding of both political and customary structures, with a focus on respecting key engagement leaders. Sustainability also plays a crucial role, and NGOs must maintain a secure stock of energy and provide greater initiative for on-the-ground managers to meet the expressed needs of beneficiary populations and involve them from the planning stage onwards. Finally, effective communication, cooperation and collaboration with United Nations Office for the Coordination of Humanitarian Affairs are essential to overcome procurement, technical and security risks, particularly during the initial deployment phases.

This study provides an illustration of the uncommon practice of conducting collaborative research in humanitarian settings amidst two neighboring areas of armed conflict. The authors identified 268 common risk factors across eight categories during five deployment phases. To analyze these risks based on criticality and NGO responsiveness, the authors used a multicriteria method. This approach allowed the authors to validate unanimous judgments, resulting in valuable insights and concrete recommendations.

This paper aims to evaluate Morocco’s Whole-of-Government (WoG) framework during the 2023 Al Haouz earthquake, applying complex adaptive systems (CAS) theory to assess its effectiveness with minimal international aid. Through extensive stakeholder engagement and real-time analysis, it examines interagency coordination among civilian and military actors and their interactions with external nongovernmental responders. This study identifies strengths and weaknesses within the WoG framework and presents a strategic roadmap with practical recommendations to enhance disaster resilience, offering valuable insights for Morocco and other middle-income countries facing similar challenges.

Framed by CAS theory, this research uses a rigorous mixed-methods approach through a collaborative case study methodology. Qualitative insights were derived from on-site observations and interviews with 126 stakeholders, including survivors. At the same time, quantitative data were collected through content analysis from multiple sources and rigorously triangulated to capture the full spectrum of WoG mobilization. The data were processed using TAMS Analyzer, and systemic evaluation was conducted through the M-MACBETH methodology, supported by a 21-member expert group. Informed by the assessment results and international best practices, this paper presents an actionable roadmap aimed at building a stronger and more flexible disaster management (DM) system.

The case study reveals that Morocco’s experience offers both a warning and a blueprint for future disaster response efforts. Although the WoG framework successfully coordinated military, civilian and political leadership, weaknesses in local preparedness, civil society integration and misinformation management reduced the overall effectiveness of the response. Aligned with CAS principles and informed by global best practices, the research advocates creating a National Emergency Management Agency with a comprehensive nationwide organigram to balance community-led initiatives with centralized authority, fostering a more resilient, adaptive and coordinated DM system.

This paper addresses a key research gap by applying CAS theory to a real-world disaster in the underexplored North African context. It offers a detailed, first-hand evaluation of Morocco’s WoG framework, assessing its ability to manage a large-scale disaster with minimal yet selective international aid. This study paves the way for comparative research across regions, disaster types and governance models while providing a practical roadmap for Morocco and similar nations to transition toward a Whole-of-Society strategy for DM, enhancing long-term resilience.