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This study examines the influence of developer experience between human resource management (HRM) practices and innovation in software (S/W) engineering. This study uses motivation theory and investigates how HRM practices influence the innovative behaviors of S/W developers by using a mediator of affective developer experience.

For this, this study used a survey of S/W developers working in Korea. Out of 431 responses collected from 35 companies, 352 responses from 34 companies were usable for analysis and takes structural equation modeling.

The results show that developmental appraisal, externally or internally equitable reward and comprehensive training increase their affective developer experience affecting innovative behaviors positively in turn. However, selective staffing has no effect.

The results show that S/W developers pursue individual growth rather than success in their organizations. The findings show the context of S/W engineering in Korea and provide universalistic perspective when top managers motivate their S/W engineers by HRM system.

本研究擬探討開發經驗會如何影響人力資源管理方法與軟件工程創新之間的關聯。具體來說，本研究以動機理論，並利用情感的開發經驗作為中介者，去探討人力資源管理方法會如何影響軟件開發人員的創新行為。

研究人員調查於韓國工作的軟件開發者; 他們收集來自35間公司共431個回應，其中來自34間公司共352個回應可用來分析; 分析以結構方程模型進行。

研究結果顯示，發展評估、 外在或內在的公平獎勵和綜合培訓，均能增加情感的開發經驗，繼而反過來會正面地影響創新行為; 唯選擇性人員配置則沒有作用。

研究結果顯示軟件開發人員於其機構內所追求的是個人成長，而不是個人成就。研究結果說明了韓國軟件工程有關的情況，而且，若高層管理人員欲以人力資源管理系統激勵其軟件工程師，研究結果為此亦提供了一個普遍性的觀點。

This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service.

This study collected 454 Korean employees through online survey methods and used hierarchical regression to test the hypothesis empirically.

In the results, first, clarity of user and AI's roles, user's motivation to adopt AI-based technology and user's ability in the context of the adoption of AI-based technology increases their willingness to accept AI technology. Second, privacy concerns related to the use of AI-based technology weakens the relationship between role clarity and user's willingness to accept AI technology. And, trust related to the use of AI-based technology strengthens the relationship between ability and user's willingness to accept AI technology.

This study is the first one to reveal the role of AI in the context of a front-line service meeting to understand how users accept AI technology-enabled service.

本研究旨在顯示在前線服務會議的情況下人工智能所扮演的角色，以便了解使用者如何接受人工智能科技化服務。

研究以網上問卷調查方式取得454名韓國僱員的數據，並使用層次迴歸分析，對假設進行以經驗為依據的測試。

研究結果首先顯示、增強使用者願意接受人工智能科技的因素包括使用者與人工智能兩者角色的清晰度、使用者使用基於人工智能的科技的積極性、以及在應用基於人工智能科技的情況下使用者的能力。其次，與使用基於人工智能的科技有關的私隱問題會削弱角色清晰度與使用者是否願意接受人工智能科技之間的關係。而且，對使用基於人工智能的科技的信任會強化有關的能力與使用者是否樂意使用基於人工智能的科技之間的關係。

這是首個研究、去顯示在前線服務會議的情況下人工智能所扮演的角色，以便了解使用者如何接受人工智能科技化服務。

Based on the conservation of resource theory, this study developed and tested the relationship between workplace ostracism and job performance. And it assumes that the direct link between workplace ostracism and supervisor-rated in-role performance/organizational citizenship behavior is moderated by perceived organizational support.

For this, this study used a survey method and multiple regression analyses with multisource data from 256 Korean employees and their supervisors.

The results suggest the following. First, workplace ostracism was negatively associated with supervisor-rated in-role performance and organizational citizenship behaviors. Second, there was a stronger negative relationship between workplace ostracism and supervisor-rated in-role performance/organizational citizenship behaviors for employees with low as opposed to those with high levels of perceived organizational support.

This study is the first one to examine the moderating effect of perceived organizational support on the relationship between workplace ostracism and supervisor-rated in-role performance/organizational citizenship behavior.

以資源守恆論為基礎，本研究發展並測試了工作場所排斥與工作表現的關係。本研究假設感知組織支持會緩和工作場所排斥與主管評價的角色中的表現／組織公民行為之間的直接聯繫。

就此而言，本研究採用了調查方法及多元回歸分析法。多源數據取自256名韓國人僱員及其主管。

研究結果有以下的顯示：第一、工作場所排斥與主管評價的角色中的表現及組織公民行為有負相關的關係。第二、就工作場所排斥與主管評價的角色中的表現／組織公民行為的反向關連的關係而言，感知組織支持水平低的僱員，相對於水平高的僱員，呈現更強的負相關。

這是首個研究、去探討感知組識支持在工作場所排斥與主管評價的角色中的表現／組織公民行為間之關係上所起的調節作用。﹞