Skilled workers are crucial for an organization’s success, and managing, retaining and attracting them is vital in long-term. This study aims to explore talent management…
Abstract
Purpose
Skilled workers are crucial for an organization’s success, and managing, retaining and attracting them is vital in long-term. This study aims to explore talent management practices in the Finnish restaurant industry and to align workers' expectations with the real-world experiences of their work to reduce turnover and enhance job satisfaction.
Design/methodology/approach
The study adopts a mixed methods approach, including a survey and interviews with workers and managers to gain insights into their expectations and experiences of work. The study considers themes for designing and implementing effective talent management procedures.
Findings
This study highlights the importance of employees' experiences of their work conditions, leveraging positive emotions and fair utilization of temporary agency work (TAW). Understanding the different work preferences of generational cohorts and addressing the challenges associated with owner disengagement and TAW can also contribute to attracting and retaining talent in the restaurant industry.
Originality/value
Skilled workers have often been portrayed as targets that need to be managed, with insufficient consideration given to their preferences, needs and expectations. With the findings of this study, companies can establish mutual understanding with their employees and attract diverse talent.
Details
Keywords
Tero Sotamaa, Arto Reiman and Osmo Kauppila
The purpose of this paper is to explore companies’ business risks and challenges across macro- and micro-environments, as well as how small and medium-sized enterprises (SMEs) can…
Abstract
Purpose
The purpose of this paper is to explore companies’ business risks and challenges across macro- and micro-environments, as well as how small and medium-sized enterprises (SMEs) can benefit from digital technologies, including artificial intelligence (AI), as part their risk-management (RM) strategies in the face of recent disruptive events.
Design/methodology/approach
We perform a literature review on risk management and business continuity (BC) in the context of SMEs, both in general and specifically in the manufacturing sector.
Findings
The critical importance of RM and BC for SMEs is highlighted. The review underscores the significant impact of recent disruptions on SMEs and reveals a range of risk factors affecting their BC. Moreover, the review recognises how SMEs, in general, and manufacturing SMEs, in particular, can benefit from using digital technologies and AI as essential components of their RM.
Originality/value
The review highlights transformative role of digital technologies and AI in enhancing RM. Through a systematic classification of risk factors within macro- and micro-environments, this novel approach provides a structured foundation for future research. It provides practical value by enabling SMEs to integrate dynamic capabilities and adaptive capacities through the adaption of digital technologies and AI into their RM.