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The purpose of this paper is to quantify recent changes in students' use of laptops in one academic library and to consider the potential role of new high‐tech library spaces on laptop use.

Instead of relying on standard library exit and entrance counts, this study was based on brief, structured observations of library spaces, including counts of laptop use. By conducting such observations over regular intervals in both new and pre‐existing library spaces, the authors were able to observe changes in laptop use across both time and type of library space.

The growth in laptop use dramatically exceeded expectations: 28 percent of students used laptops in existing spaces in 2005, while 62 percent of students used laptops in the same spaces in 2008. While a new, adjoining high‐tech space also had high laptop use, the opening of this new space coincided with growth in both laptop use and overall student presence in the pre‐existing library spaces. In addition, the paper posits a variety of potential causes for these changes, including available technology and hardware, university‐wide policy, and student behavior.

The changing use of laptops in libraries is important for administrative decision making at both the library and institutional level, including decisions about facilities, technology infrastructure and support, and security.

The purpose of this paper is to review the considerations necessary in developing modern library spaces.

Both internal and external segments of library space are analyzed from the positions of their physical availability to users, services offered and future prospects.

The findings indicate that the library space consists of two segments: internal and external. Internal space is physical space with traditional documents and services, and the external segment is physically intangible virtual space dealing with virtual services using electronic resources.

The two segments of library space have not previously been considered together in one paper. Also, virtual library resources and services, in respect of relating them to the certain segment of library space, have not been considered previously.

The purpose of this article is to describe how assessments informed changes to library spaces to improve students' experiences.

The article describes three changes to the library to improve students' experience within the library. For each change, describe the reason for the change, assessments prior to the change to inform decision-making and follow-up assessments to determine value.

In each instance, the assessment prior to the changes informed decisions that expedited the changes. The results were spaces that improved library spaces to improve students' library experiences and better meet their needs.

The purpose of the article is to describe the importance and use of assessment to assist with changes to library spaces and inform the value of those changes.

The purpose of this article is to discuss the need for librarians to be proactively involved in institutional decisions regarding repurposing or annexation of library space. As libraries transition from print to electronic delivery of journals, especially in STM intensive libraries, administration will begin to question the need to retain large runs of bound print journal volumes, especially in light of the ever‐present space crunch faced by many institutions.

The paper provides a viewpoint based on the experience of repurposing library space for alternative use.

Librarians must be proactive when addressing library space issues. It is imperative that librarians are actively involved in defining the direction and future of the library rather than waiting for the decision to be made for them by their institution.

The paper advocates the need to be proactive rather than reactive in planning for the future use of library space.

The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data.

Seating usage studies (called seating sweeps), technology-assisted face-to-face surveys and observational data were used to assess library space usage and identify user behaviors.

Results from the study revealed higher library use than expected and provided insight into user behaviors and patterns.

The methods and study described aid in raising awareness of user experience within library spaces and provide valuable data for space redesign efforts.

The study builds upon methods described by Linn (2013) and combines traditional user experience methodologies to gain insight into library space use and user needs.

In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but there is general agreement that universities need to be more successful in meeting student expectations. A key strategic area for university libraries has been to adapt and improve their physical spaces to ensure that they are still relevant for today’s students. York and Loughborough University Libraries have both undergone building refurbishments and both are committed to monitoring and reviewing services and spaces. The paper aims to discuss these issues.

There were various constraints which very much influenced the methodology. These included: avoiding survey overload no resource allocation an acknowledgement that the methodology employed needed to combine rigour and validity with a pragmatic approach to data collection. A joint project team was established of representatives from each university. A questionnaire created on Google Forms was administered by staff with individuals in the library and entering the data onto a iPad.

Findings provide evidence of use across a range of users along with valuable information on who is using our library spaces and for what purpose.

This research is a rich contribution to the evidence based around student’s learning in universities. It benefits from the expertise and knowledge of two university libraries. As university’s continue to develop learning spaces, this work will enable further investigation around what makes a successful learning space and what makes the library a destination of choice.

It has been suggested that “space and artifacts constitute systems of communication which organizations build up within themselves” (Gagliardi, 1992a, b, p. vi) and reflect the cultural life within that organization. This is a study of how the “landscape” of a public library (“Library X”), as an information retrieval system, relates to the values of the people who created it. The efforts here are geared towards understanding the physical instantiation of institutional culture and, more specifically, institutional values as they are reflected through the artifact.

This exploratory study, a Ph.D. dissertation completed at the University of Western Ontario in 2013, examines the materially embedded relations of power between library users and staff in public libraries and how building design regulates spatial behavior according to organizational objectives. It considers three public library buildings as organization spaces (Dale & Burrell, 2008) and determines the extent to which their spatial organizations reproduce the relations of power between the library and its public that originated with the modern public library building type ca. 1900. Adopting a multicase study design, I conducted site visits to three, purposefully selected public library buildings of similar size but various ages. Site visits included: blueprint analysis; organizational document analysis; in-depth, semi-structured interviews with library users and library staff; cognitive mapping exercises; observations; and photography.

Despite newer approaches to designing public library buildings, the use of newer information technologies, and the emergence of newer paradigms of library service delivery (e.g., the user-centered model), findings strongly suggest that the library as an organization still relies on many of the same socio-spatial models of control as it did one century ago when public library design first became standardized. The three public libraries examined show spatial organizations that were designed primarily with the librarian, library materials, and library operations in mind far more than the library user or the user’s many needs. This not only calls into question the public library’s progressiveness over the last century but also hints at its ability to survive in the new century.

Undergraduate information commons have become pervasive in the academic library landscape. In recent years, librarians and administrators have come to identify the need for comparable commons’ spaces and services for graduate students. This chapter serves as a review of recently developed models of graduate commons—in this discussion referred to as Scholars’ Commons—as defined by an integration of physical learning spaces, personnel, and a dynamic availability of research support services that support assist graduate students throughout their academic life cycle. These provisions serve as the foundation for the development of enhanced library-supported graduate student success.

Still a rare commodity, existing models from selected institutional web sites were examined using a framework for analysis consisting of several criteria: new use of space; segmented services; partnerships; and new organizational structures. Through a synthesis of the commonalities prevalent in these systems, this chapter aims to provide recommendations for prospective Scholars’ Commons models and proposals for their development. Library organizations contemplating the development of a Scholars’ Commons need to consider the needs of their target population, potential new or reallocated spaces, feasibility of providing support and research technologies, and possible staffing models. As well, the authors consider the importance of library-based graduate student support that bolsters cross-divisional collaborative partnerships across the academy.

The idea of active learning classrooms (ALCs) in post-secondary institutions across North America is not a new one and it continues to gain prominence (Davis, 2018; Ellern & Buchanan, 2018; Park & Choi, 2014). Research shows that these dynamic classrooms increased student comprehension of key concepts, problem-solving ability, improved attitude toward learning, and overall learning gains (Cotner, Loper, Walker, & Brooks, 2013; Park & Choi, 2014). Not surprisingly then, there has been a growing number of academic libraries which see the potential benefits and have incorporated ALCs, or elements of such, into their spaces (Ellern & Buchanan, 2018; Karasic, 2016; Soderdahl, 2011).

This chapter presents a case study on the 2017 redesign of a Canadian academic library, the Albert D. Cohen Management Library at the University of Manitoba in Winnipeg, Canada. Once considered a “study hall,” the renovated business library has been transformed into a modern student learning space. The library is outfitted with a modular ALC equipped to accommodate the varied learning needs of the twenty-first-century students at the Asper School of Business. The author provides a detailed first-hand account of the ALC planning process, key partnerships, challenges, and post-launch reaction.

The author of this chapter will explain how libraries define safe space through policies, procedures, and professional codes of ethics. The chapter will generate a history of the concept of libraries as safe space, will explain how libraries attempt to create safe spaces in physical and online environments, and will show how library practices both help and harm patrons in need of safe space.

This chapter provides a review of the literature that illustrates how libraries provide safe space – or not – for their patrons. The author will deconstruct the ALA Code of Ethics and Bill of Rights to demonstrate how libraries remain heteronormative institutions that do not recognize the existence of diverse patrons or employees, and how this phenomenon manifests in libraries.

Libraries, either through their physical construction or through policies and procedures, have become spaces for illegal activities and discrimination. Populations who would be most likely to use libraries often report barriers to access.

Libraries should revisit their policies and procedures, as well as assess their physical and online spaces, to determine whether or not they truly provide safe space for their patrons. While libraries can become safer spaces, they should clearly communicate what types of safety they actually provide.

This chapter offers a critique of libraries as safe spaces, which will challenge popular opinions of libraries, and compel the profession to improve.

Libraries can be seen as the collective identity of its employees engaged in providing a myriad of services to a community of patrons. Libraries can also exist in virtual settings, defined with descriptive parameters, described by a wider user group external to the library environment. The diverse nature of what constitutes libraries is illustrated by researchers, such as Marino and Lapintie (2015), who use the term “meta-meeting place” when describing its environs. Whatever model is used to describe contemporary libraries, the library environment usually has numerous needs and demands coming from a variety of stakeholders, from administrators to patrons. This chapter examines how we, as librarians, with users, co-construct library as both space and place.

We used a theoretical framework (social constructionism) to show how library identity is established by its users in the space planning process to address their needs and expectations and provided a case study of the main library at the University of South Florida.

We found that libraries are reflective of the vision and values of a diverse community and the social-political milieu in which they are housed. Librarians used a number of innovative methods and frames to create best/evidence-based practice approaches in space planning, re-envisioning library functions, and conducting outcomes/programmatic assessment. For librarians to create that sense of place and space for our users requires effective and open conversations and examination of our own inherent (and often unacknowledged) contradictions as to what libraries are or should be as enduring structures with evolving uses and changing users. For example, only a few of the studies focused on the spatial use and feel of libraries using new technologies or methodologies, such as social network analysis, discourse analysis, or GPS, to map the use of physical and virtual space.

First, new ways of working and engaging require reexamination of assessment and evaluation procedures and processes. To accomplish this, we must develop a more effective culture of assessment and to use innovative evaluation measures to determine use, user paths, and formal and informal groupings. Changes that affect patron and staff perceptions of library as place/third space may be difficult to assess using quantitative surveys, such as LibQual, that may not provide an opportunity for respondents to provide specifics of what “place” means to them. Second, it is important to have effective communication among all members of the library (patrons, library staff, and university administration) so that we design spaces/places that enhance the relationships among users, technology, pedagogy, and learning spaces, not just the latest “thing” in the literature.

This value of this review is to provide a social constructionist perspective (frame) on how we plan library space. This approach provides opportunities to truly engage our patrons and administration in the co-construction of what “our library” should be since it provides insight to group, place, and social dynamics.

This chapter looks at the principal use of a library as a place of quiet contemplation in contrast to the recent push for interactive environments and makerspaces, with particular focus on the centrality of library users’ needs in designing services and spaces.

This chapter draws on the results of primary survey data, and considers user needs as more important to successful educational support rather than contemporary trends that might lean toward other directions.

It is found that students at Stockton University desire more space for quiet study and, when library quiet spaces are expanded, they have flocked to these zones. The students are sending out their own SOS – they are “Seeking Out Silence” within the walls of the library.

This chapter provides a look at user-centered design as applied to the fundamental needs of library patrons. It reminds library professionals to stay focused on user needs regardless of entrenched tradition. It also provides insight into student behaviors and the nature of library as place.

Library buildings are routinely reimagined, remodeled, or built new to meet the changing needs of their community. The move from collection-centric to user-centric service models has generated numerous writings about the library as place and space. The one concept lacking in the scholarly discourse is the changing roles of librarians to meet the needs of these new spaces and places. How do librarians fit in the new equation? When addressing the professional identity of librarians, which aspect of their work will need to evolve and which will need to be let go? A critical facet of sustaining services in new spaces is the need to develop the sustainable librarian – to remove the stigma of the librarian as “jack of all trades, master of none.” In order to realize this new mindset of mastering our domain we need to begin reimagining our work. Some ways, this can be accomplished by writing increased flexibility into position descriptions and creating organizational structures to better support librarians within the new spaces. With these new developments to our professional identities, librarians may learn to employ entrepreneurial skills in order to continuously anticipate services and develop skill sets to aid the library’s ability to fulfill its purpose. The authors provide a literature review to discuss the changing role of the academic librarian to meet the evolution of the library building and services. We will provide an example through findings and practices of Grand Valley State University and how it reimagined roles in the early 2000s and continues to reimagine roles in a new building and a renovated branch library. The change of spaces and places in academic libraries to accommodate user needs and perceptions has impacted how academic librarians work in these spaces and places. Library administrators need to rethink workflows, and organizational charts by examining flexible workloads, cross-training initiatives, professional development around new skills, and the letting go of obsolete practices.

Originality/value – in this chapter, the authors will discuss how library leaders are charged with translating the new roles of their librarians to meet the needs of their community in these new spaces and how library leaders may look beyond the literature of the profession for ways to facilitate change.

The professional discourse on academic library planning and design is examined. A critical realist philosophical stance and a constructionist perspective constitute the theoretical framework that, paired with Fairclough's methodology for critical discourse analysis, is used to examine the constitution of interpretative repertoires and of a discourse constructing the academic library as a learning place. The information commons, learning commons, and library designed for learning repertoires are described and the effects of discursive activity are analyzed. Three types of effects are presented: (1) the production by the LIS community of discourse on academic libraries of a sizable body of literature on the information commons and on the learning commons, (2) the construction of new types of libraries on the commons model proposed by Beagle, and (3) the metaphorization of the library as business. The study concludes that the existing discourse takes a facilities management perspective dominated by concerns with technology, equipment, and space requirements that does not address the physical, psychological, and environmental qualities of library space design. Consequently, it is suggested that architectural programming techniques should be used in library planning and design that consider the architectural features and environmental design factors contributing to the making of a place where learning is facilitated.

Libraries have changed due to many things, one of them being the shift from printed to electronic resources. Libraries become learning centres, providing more space for customers and less for stacks. Though information seeking habits have changed, especially students need places for studying and group work. In the case of Kuopio University Hospital Medical Library the shift has been influenced by space requirements for other hospital functions. The reduction of current physical space has led to revised collection policy that is now taking its final steps when the library is preparing to move to a new space. The paper aims to discuss these issues.

First, a 650 m2 library space was remodelled to a 450 m2 without major negative effects on services. Second, the hospital has assigned the medical library a new location where a new library space and learning centre will be renovated. Less space for print collections means that reliable delivery from print resources is crucial.

Due to the merger of two universities’ collections to one multi-campus collection and to quick delivery service from the National Repository Library as well as good logistic services the authors are able to provide the customers with a possibility to use wide collections even if the own print-collections are small.

The paper describes the collection policy and the service model of one library.

Small visible collections can be a challenge as the shelves are few. Creating awareness through marketing is essential. Campaigns, QR codes, big screens, user education, social media and everyday individual guidance are among the tools of creating wider awareness.

Much has been published on makerspaces: the history, development and progress and how they are used – stories of successes and opinions on their potential. The purpose of this paper is to comment on such publications within the library and information science (LIS) literature and to warn libraries to not only focus on providing physical spaces and tools but to explore the bigger potential of extended, interconnected spaces for information and information resources and “mutations” of makerspaces such as makerlearning.

The contribution is based on a pragmatic and reflective analysis of the LIS literature on makerspaces. The questions are: what to make of the literature, and what needs to be done to enrich the subject literature to support an interconnected approach to makerspaces and information resources and information support?

There is a very strong focus in the literature on libraries as physical spaces for makerspaces, the planning, provision, maintenance and how-we-do-it approaches. Although very important this does not sufficiently explore an interconnection between makerspaces and an expanded information-related involvement of libraries, e.g. in information literacy training, guided inquiry, bridging the digital divide, research (embedded librarianship) and community support.

There are many publications on makerspaces in the LIS literature. They however, mostly do not reflect on the opportunities to take a more holistic look at the potential of makerspaces in libraries interconnected to the use of information resources, and information-related support and intervention from libraries.

Although there are many papers on makerspaces the purpose of this contribution is to focus on extended input from libraries.

The purpose of this paper is to discuss the reasons and drivers for academic libraries affecting university strategy with regards to shaping and developing learning spaces in response to changing pedagogic behaviours.

A review of available literature within the context of academic libraries and their position to influence and lead institutional strategic change. This theory and practice is addressed and evidenced by four case studies of university libraries in the UK.

Many UK academic libraries find themselves able to lead on and influence their institution's strategic direction with regards to teaching, learning and research. This is particularly the case in the design and development of learning spaces within the university. Academic libraries are in a unique position within a university with a view to observing student behaviours, being responsive to ever changing demands from academics and students, spotting trends and benchmarking against comparative institutions. These practices make it possible for academic libraries to advise, guide and lead on teaching and learning strategy and lead on learning spaces developments within their institutions.

Academic libraries can use existing quality assurance, responsiveness and benchmarking frameworks to influence university strategy and decision making.

This paper focuses on the concept of academic libraries influencing change, rather than responding to change, within their university. The case studies provide examples of where this has been the case, and suggest ways and frameworks which can be adopted by other academic libraries.

This research seeks to observe the occupancy of study areas in a university library over a period of several months with the aim of evaluating the efficiency of library resources usage.

In undertaking the research, study facilities of a library, such as chairs, sofas, carrels, and tables, were first drawn as features on maps using a GIS application. Geospatial databases were then created to store data of occupancy of the facilities by library users, which were observed by the author. On connecting records in the databases to features on the maps, GIS functions were explored to analyze observed data and exhibit the analytical results on the maps.

The findings of this research challenge the predominant opinion that insists that academic library users have a preference of study carrels over tables for studying. Instead, the research reveals that student users tend to select tables to study, especially tables equipped with electrical and internet connections. At the same time, group study rooms are overwhelmingly welcomed.

This research demonstrates the potential of GIS technology for assisting library operations with regard to study space management. With GIS, libraries can have an automation tool to record their daily activities, analyze the data, and exhibit the analysis on maps for better understanding.

This is an experimental work. Librarians may find it useful in managing the activities of their library and helpful in providing information for space rearrangement and service enhancement.

The purpose of this study is to explore the virtual space of the library and how it is part of the library building and many spaces offered. It inspects as well the work of the International Federation of Library Associations and Institutions’ section related to library buildings and equipment libraries can play if they are able to provide remote users education, which can help in fighting illiteracy and promote digital literacy.

The study adopted a structuralist approach from linguistics, sociology and anthropology to decorticate the concept of space. It favoured the literature review method, which was the most adequate approach for multidisciplinary results.

The study results indicate that the library virtual space became equally important as its physical spaces for our modern world and development. The significance of the virtual spaces is similar nowadays to the physical spaces of libraries as they allow for social integration and self-recognition.

The value of this study is uniquely exhaustive, as it highlights the value and significance of the library virtual space in the contemporary world, in comparison with the library physical spaces.

The purpose of this case study is to describe the space transformation of the Hong Kong University of Science and Technology Library (HKUST Library) into a learning commons and how learning activities have been substantially multiplied by engaging academic and supporting units. This experience is used to posit a number of anticipated directions for library space planning.

This paper focuses on the design elements of the learning commons and how these elements have created an effective platform for a variety of learning activities. It outlines an assessment study on how students liked the transformed space and viewed its added values.

In the digital era, academic libraries can be transformed for new, effective and collaborative use. By integrating technology and flexible design, the new space excites existing scholars and attracts a broad range of new users. Students, faculty and administrators react positively to the new space, as it offers effective learning ambience. By engaging and co-creating with university partners, the new space functions as an active facilitator of learning – a hub that supports interaction and an effective platform to support pedagogy towards team projects, multimedia work and whole-person development. Future library spaces need to exhibit characteristics tailored to various user groups and their specific usage needs.

The experience of the HKUST library will have broader implications for other academic libraries embracing their mission-critical nature and assets. It shows that libraries can embrace challenges in the digital and virtual world by creative and innovative use of their physical space.

The purpose of this paper is to find a method to analyse the impact of learning space on learning behaviour and, in particular, learning support, using the context of a university library.

A method was created based partially on pre‐/post‐occupancy evaluation methods used in other institutions, and partially on methods utilised by the library on other occasions, gathering qualitative and quantitative data from staff observations, desk enquiries and student use. The method was tested at the University of Huddersfield Library and Computing Centre following extensive refurbishment.

The method overall was deemed successful, but was problematic due to lack of student engagement.

Research was conducted at one university only, so can be considered either a starting point for further research, or as a toolkit for other universities to utilize.

Ensuring full understanding and engagement of students via academics would increase potential of the method for understanding learning behaviours and utilisation of the library.

The paper assesses what impact library usage and potentially newly observed learning behaviours made on library staff.

The purpose of this paper is to investigate whether virtual space can be used to alleviate physical space constraints for group collaboration in an urban academic library environment. Specifically, this paper looks to uncover whether library users will turn to library‐provided virtual space when there is a scarcity of physical space.

This project discusses the design of the physical and virtual environment, and then measures the use of this environment quantitatively over a 47‐month period (2005‐2009).

Results indicate that physical spaces for group collaboration are in very high demand, whereas virtual ones are not. A scarcity of physical collaboration spaces does not lead users to library‐provided virtual space, but rather to work around the scarcity in the physical world.

The paper highlights the value of the library as a gathering place and the ways in which virtual collaboration space cannot easily take the place of physical collaboration space.

The purpose of this paper is to advocate for change in academic library space assessment and use philosophy in favor of a more user-centered approach emphasizing space designed for and by users themselves. This goal is achieved by analyzing the implementation of a recent space assessment project at the University of Northern Colorado Libraries to investigate specific patterns of library space utilization.

This paper presents a case study for which data were collected through a multi-method approach, including flip chart and whiteboard questions, brief semi-structured “tabling” interviews, and more in-depth “roving” interviews.

The current library literature on space assessment does not encompass broader, more holistic approaches to how library space is used by students, faculty, staff and community users. The findings from this study highlight the diversity of ways patrons may use an academic library, many of which are related to academic work. However, visitors also come to the library for other purposes, such as socializing or attending an event. It is imperative that the space be adequately equipped to meet varied visitor needs and to create a welcoming environment for all patrons.

The paper has several implications for planning and managing the operations of medium-sized academic libraries. It contributes to the larger conversation in higher education about the importance of user research for enhancing visitor experience through data-informed decision-making. Furthermore, the project it details is not an isolated assessment effort but part of the library’s ongoing space assessment work.

The paper aims to explore the issues surrounding the user conceptualisation of academic libraries. The paper will solidify the role of academic libraries as learning spaces and problematise how libraries are conceptualised by users.

The paper is a literature-based conceptual paper and draws on a wide range of literature to challenge the concept of academic libraries and presents how they are becoming reframed as different spaces.

The paper argues that the concept of a library is at risk. While libraries have undergone substantial changes, the concept of a library has lingered. This paper demonstrated that libraries need to proactively engage users in this debate.

The spatial approach taken by this paper demonstrates the complicity behind the user conceptualisation of libraries. Developing an understanding of this process is an important foundation for libraries to develop their user engagement.

With the technological innovation dominating higher education, the university libraries, as physical spaces, continue to play a crucial role in connecting students with knowledge. The emergence of the “Learning Commons” serves as a catalyst in the design of library spaces, renewing libraries’ roles and missions and making them popular to Millennials for new reasons. This study aims to record Greek librarians' views on the current situation in Greek academic libraries regarding physical space design, services provided and the existence of the “Learning Commons” model characteristics.

This study was conducted through an online survey structured questionnaire (closed-ended, five-point Likert scale, multiple-choice and statements questions). This study population comprised librarians working in 37 academic institutions and colleges. The collected data were subjected to descriptive statistical analysis. The research questions were answered using variables creation and the tests, t-test, ANOVA and Kruskal–Wallis. The groups of questions were tested for their reliability using the Cronbach's alpha coefficient.

In total, 186 librarians responded to this study. The responses revealed that participants were willing and ready to accept and support a different approach to academic library physical spaces use, according to the shared learning spaces model. However, this requires changes in the organization's vision, further growth and evolution. Although recently most Greek academic libraries have made significant progress in developing their services to function as information and digital hubs, they do not function as learning collaborative hubs, since the “Learning Commons” model is not reflected in their buildings.

The creation of new academic libraries according to the “common” model is a rapidly evolving issue that affects Greek libraries. This paper highlights the characteristics of libraries that should be adopted in the modern era, the new roles of academic librarians and the importance of an appropriate design of the physical space to achieve optimal learning outcomes. At the same time, this paper is one of the few that illustrates librarians', and not users', perceptions of these changes. This paper is a good research example, and the methodology for measuring this type of context could be used by other future research approaches in other countries.

Focusing on two particularly challenging issues facing Chinese academic libraries – space constraints and the trending of digital scholarship services, this paper aims to explore which spaces students and faculty wanted and how to leverage low-use spaces and growing digital scholarship services to build the Center for Digital Scholarship (CDS) to meet their demands.

The participant observation method was used in the launch stage of the space redesign from May 2016 to October 2018. The usage analysis method was used to reveal the use of the renovated spaces and assess the success of the space redesign when CDS was open to users between October 1, 2017 and September 30, 2018. The usage was gathered from the space reservation system.

A hybrid academic service center combining information commons, a collaborative workplace, social spaces and digital scholarship services, the CDS is able to meet the complexity and diversity of users’ needs and fulfill the mission of its university in the context of insufficient funds, space and specialists. While it approaches the goal of the space redesign project, some deficiencies remain to be addressed in the future design and service plan, including separating quiet and noisy areas, flexible arrangements and business process reengineering.

This study shows a hybrid academic service center can meet the complexity and diversity of users’ needs, despite insufficient funds, space and specialists. To ensure sustainability, digital scholarship services should adapt to local users’ needs and expectations. While the author’s patent service and subject development analysis are local and popular with the users and sectors in his university, they make their services somewhat different from those of the Association of Research Libraries (ARL) members.

This is one of the few, recent studies on space redesign incorporating digital scholarship services in a well-known academic library in China.

This paper identifies the importance of space management in support of the functions of academic libraries. It reviews current solutions on library space management by pinpointing their advantages and disadvantages, and it introduces GIS (geographic information systems) as a tool for library space management, because of its capacity for analyzing spatial data and interactive information. A proposal is outlined that attempts to highlight the process of developing, implementing, maintaining, and utilizing a GIS system for academic libraries.

The purpose of this paper is to describe the implementation of 3D printing and maker spaces in various library settings. Insights, challenges, successes, projects as well as recommendations will be shared. Commonalities across libraries 3D printing technologies and maker space learning areas will also explored.

This paper delves into six case studies of librarians that have implemented 3D printers and/or maker spaces in their libraries. The case studies focus on libraries at three different levels: school, public, and higher education with two case studies from each type. The author of this paper will describe the cases, projects, challenges, successes, along with other aspects of 3D printer, and maker space integration.

3D printing and maker spaces, while very popular in the field of librarianship can be incredibly exciting to implement but they come with challenges and successes just like any type of new technology. Librarians have to be fearless in implementing this technology, willing to learn on their feet, and be excited to explore.

At this time most publications on 3D printing are held in the realm of popular publications (blogs, magazines, zines, etc.). Very little has been written on a wider range of case studies where 3D printers and maker spaces have been integrated into libraries of various types. This paper sets the foundation for further exploration in how 3D printing and maker spaces could be a part of library services.

The purpose of this paper is to present a high‐level investigation of the physical‐conceptual continuum occupied by both digital and physical libraries.

A framework is provided for thinking about the notions of place and library. The issue of materials and the ideas they represent is considered. Places for people are considered, including issues of people's sense of place in physical and digital spaces. The issue of physical and digital spaces as places for work, collaboration, and community‐building is considered.

As more digital libraries are built, and as more physical libraries offer electronic access to parts of their collection, two trends are likely to result: the role of the library as a storage space for materials will become decreasingly important; and the role of the library as a space for users, for individual and collaborative work, and as a space for social activity, will become increasingly important.

Digital libraries are unable to fulfill some of the functions of the physical library as physical spaces, but are able to offer functions beyond what the physical library can offer as cognitive spaces.

Areas of likely future development for digital libraries are suggested, as vehicles for enhancing cognitive space by augmenting representations of ideas in materials.

This paper argues that in many ways digital libraries really are places in the conceptual sense, and will continue to broaden and enrich the roles that libraries play in people's lives and in the larger social milieu.

The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study.

This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups.

Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace.

As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries.

The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.

The purpose of the paper is to describe the Long Island University Brooklyn Campus Library's experience with a Smart Space Project. This paper recounts how the library creates new instructional spaces, through the use of smart technologies. This study illustrates challenges facing the library, recounts collaboration with other campus units, and describes support service provided by Library Information Technology. This account contributes to the sharing and discussion of experiences among modern academic libraries regarding needs assessment, space planning, and utilization of technology to support library services.

The literature review includes space planning, building renovation and construction, and instructional technology. Various aspects of the Smart Space Project are described and analyzed. Studies and experiences from other academic libraries are also discussed.

Space renovation projects may be complex, requiring a systematic approach encompassing vision, needs assessment, funding, planning, technological considerations, and collaboration with other campus units. Creativity, flexibility, open‐mindedness, and attention to details are keys to the success of renovation projects.

In the areas of library space, student learning behaviour, utilization of technology, and smart technology's impacts on online/distance library instruction, more research needs to be conducted.

This account provides useful information and first‐hand experience for library administrators and faculty planning instructional space projects.

This article provides a snapshot of the efforts of a mid‐sized urban library to address issues of limited space, budgetary constraints, growing collections, and increasing user needs. It provides practical lessons and suggestions for other library administrators and faculty seeking to make building and instructional technology improvements. It also offers valuable information for library information technology units implementing smart instructional projects.

This study surveyed users and librarians who have been transforming libraries into a complex cultural space by reflecting the trends of the times, investigated and analyzed various status of complex cultural spaces, including perceptional differences among different groups and made an attempt to present a direction for the diversification of library's role.

This study analyzes the difference between the level of importance and the level of satisfaction for the operational style and use of complex cultural spaces, current status and use of programs and services of libraries as well as the perceptual difference between librarians and users. In order to do so, opinions were collected from librarians who operate complex cultural spaces and users who use the spaces.

First, the study compared to see if there is a difference between the preferred complex cultural space of libraries and the type of complex cultural space actually provided by libraries. Libraries do not only have data spaces but also made education space, performance space, exhibition space, rest space, community space and experience space available for users. Users were found to more frequently use exhibition space, performance space, rest space and education space among other spaces whereas the utilization rate of community space and experience space was identified to be significantly low. Second, this study also compared to see if there is a difference between users' preference for the type of programs operated by library's complex cultural spaces and the actual programs offered. The comparison of perceived differences between librarians who are the operators of the programs and users who participate in the programs is to compare and improve the consistency of supply and demand. As a result, it was found that the supply and demand for educational programs were most consistent, which would lead to higher participation rate and enhanced operational performance and satisfaction with libraries. Lastly, investigations were carried out to see whether there is a difference in the levels of importance and satisfaction for the operation of complex cultural spaces and perceptional difference between libraries and users. Comprehensively analyzing the results, in the first quadrant of “Keep the Good Work,” librarians showed a higher level of perception compared to users. In particular, librarians were found to have a different perception towards programs (contents) compared to users. Based on such results, a systematic program must be considered when planning for library programs in order to increase uses' satisfaction. In addition, in the second quadrant of “Concentrate Here,” with a high importance and low satisfaction, users showed a high level of importance for programs (contents) whereas libraries identified accessibility as a more important factor, indicating a big perceptional difference between users and librarians.

This study examines the differences between the opinions of operators who create complex cultural spaces and operate programs in the spaces and the opinions of users who participate in the spaces and programs, and it was found that no other studies in Korea and overseas have done the same yet. In addition, it carries a significant meaning in that it does not only investigate the perceptions towards importance and satisfaction, but also suggests improvement directions based on the perceptional differences between users and librarians. In other words, librarians who implement policies at actual sites seem to be able to reflect the results of this study and decide the operation direction of the library.

Users also participate in various services and programs that library's complex cultural spaces offer and enjoy their cultural life. It carries a significant meaning in that the study evaluates the importance-satisfaction of factors affecting the use of complex cultural spaces of libraries by examining perceptions of those users who actually have the experience of using library's complex cultural spaces when the number of libraries attempting to transform into a multicultural space increases. The study made an attempt to enrich the knowledge and understanding of users' visit/use of libraries, suggest improvement directions and factors to focus. Continuous efforts and additional studies must be made in order to vitalize library's complex cultural spaces and secure the position of a cultural facility as well as a communication space located at the heart of regional society.

The practice of renovation and construction of university libraries is flourishing, but how to attract readers to use the library is an issue that urgently needs to be explored. Spatial cognition is a subjective judgment of a person's tendency to take action in the future and implies behavioral intention. Based on the sensory–image–cognition relationship, a theoretical model of university library readers' spatial cognition is conducted, and the influencing factors and mechanisms of spatial cognition are explored based on empirical data to provide theoretical references for spatial practices in university libraries.

A visual and art-based mental map approach is introduced based on a questionnaire survey. The questionnaire is mainly used for the specific evaluation of spatial use and the breakdown of the detailed elements, while the mental map method is mainly used for the evaluation of readers' spatial cognition. Relevant empirical data are collected from the library of the Zhejiang University of Technology.

The results indicate that readers' spatial sensory experience and mental imagery have positive effects on readers' behavior via the mediator spatial cognition, readers' spatial sensory experience and mental imagery have a positive effect on readers' spatial cognition and spatial cognition has a significant effect on readers' behavior.

The main contribution of this study is to construct a theoretical model of readers' spatial cognition and to explore the factors that have an impact on spatial cognition and the influence of cognition on behavior. This provides a more rational and in-depth thinking paradigm for the study of university library space and provides theoretical references for library practice.

The purpose of this paper is to review a selection of articles and books that highlight aspects of spatial theory and literacy from various disciplinary perspectives, along with a review of library space studies.

This study reviews library literature that uses spatial literacy and its related tools. The authors searched in two databases: Library, Information Science & Technology Abstracts, and SCOPUS. The paper records were analyzed to find primary research studies, published between 2010 and 2017, which study patron use of library space using various single and hybrid methodologies.

The findings of the literature reveal that of the 26 studies reviewed, 23 have a descriptive research question and three have a relational research question. Based on the analysis of the research methodologies used, there is more that can be done in support of a librarian’s research efforts as well as the arenas in which research is conducted.

These findings highlight ways in which library and information science researchers and those who educate them can broaden knowledge within the profession regarding spatial theory, literacy and applicable research methodologies for studying library space.

Current and best practices for designing library space studies that use spatial literacy to collect and analyze data are identified along with a discussion of future directions for researchers to better assess space and communicate the value of physical space in libraries.

The focus on designing spaces for users in the last decade or so signifies the gradual change in the mission of libraries from provision of resources to that of a pro-active partner in learning. Planning for user space in support of learning is far more complex as it needs to take into account the variety of users’ needs and behaviour. Before specifying the actual layout and design of users’ spaces it is important to consider all the major factors that affect the use of the intended library space. The purpose of this paper is to provide a guide to library planning base on the experience of the authors at Nanyang Technological University (NTU) Libraries.

The framework for planning library spaces developed at NTU Libraries consists of four components – collaborative space, sanctuary space, interaction space and community space. Discussion on the rationale of these spaces and suggestions for their implementation will assist others in asking appropriate questions on their own library space planning exercise.

The paper reinforced the view that a good library building has to provide a wide variety of spaces, some of which are contradictory as the needs of a student is different from another. A student also has different needs at different times. Providing and balancing these needs is essential.

This paper provides a tried and tested conceptual framework for use by library space designers.

This chapter explores the recent trend in libraries: that of the establishment of spaces specifically set aside for creative work. The rise of these dedicated creative spaces is owed to a confluence of factors that happen to be finding their expression together in recent years. This chapter examines the history of these spaces and explores the factors that gave rise to them and will fuel them moving forward.

A viewpoint piece, this chapter combines historical research and historical/comparative analyses to examine the ways by which libraries have supported creative work in the past and how they may continue to do so into the 21st century.

The key threads brought together include a societal recognition of the value of creativity and related skills and attributes; the philosophies, values, and missions of libraries in both their long-standing forms and in recent evolutions; the rise of participatory culture as a result of inexpensive technologies; improved means to build community and share results of efforts; and library experience and historical practice in matters related to creativity. The chapter concludes with advice for those interested in the establishment of such spaces, grounding those reflections in the author’s experiences in developing a new creative space at Virginia Commonwealth University.

While a number of pieces have been written that discuss the practicalities of developing certain kinds of creative spaces, very little has been written that situates these spaces in larger social and library professional contexts; this chapter begins to fill that gap.

This chapter discusses the Learning Theater, a flexible library space that permits substantial patron involvement in designing dynamic environments to meet diverse learning goals.

We use a case study method to describe and discuss the Learning Theater.

We found that many challenges associated with designing and building a radically different library space to support patron learning goals can be resolved by eliciting patron input in all phases of the process.

We offer three lessons for other libraries intent on developing dramatically new kinds of library spaces: engage the community of users early and throughout, new spaces require robust communications to convey the possible set of uses to the community, and a flexible infrastructure and a responsive staff are key to meeting demands for unanticipated uses.

Our experience in developing the Learning Theater as part of the library education program suggests that libraries can share greater control of new flexible facilities and partner in the creation of intellectual properties to make best use of those facilities in more powerful ways than has typically been done in the past.

A university without an academic library is unimaginable since the library serves as a pivot for both learning and research. Freeman (2005), while talking about the importance of a library in academic life, stated that it holds a unique position, symbolizing the heart of the institution. A good library is not only one that stacks printed material or has portals to access online resources but also provides a flexible learning space with reading rooms, facilitates discussion and encourages collaborative learning and scholarship. With limited resources, it is increasingly difficult for universities to allocate funds to re-design library spaces. Modern academic libraries have to respond not only to pedagogical changes but also to technological changes, accommodating them in the library space design and management. Modern libraries are trying to integrate features of the traditional form of learning as well as the digital form. This book will present case studies and empirical evidence discussing the changing face of libraries. It will talk about re-modeling of existing libraries with the help of new architectural design to utilize the space and inculcate the digital literacy development. Scholars discuss, in the chapters, how they meet users’ needs and how they use in stakeholders’ inputs to design innovative library spaces.

Library spaces are being reimagined to better fit the needs of today’s and future users. At the Georgia Tech Library, a new library space, currently called the “Library Store,” is being developed as part of the “Library Next” initiative. How can this space best attract users and how can it work to intuit their needs to offer more seamless services? Careful planning and dedicated participation on the part of library management and library staff have set into motion a design for a new space that will meet user needs immediately and will be flexible enough to respond to their ever-changing use patterns.

This chapter explores the relationship between staff needs, user needs, and institutional needs when tasked with creating a library space and services in the 21st century academic library. It explores the development of the “Library Store” as a case study to shed light on the ways in which academic libraries can adapt to the research and learning needs of their users.

The authors provide insight into the complexities of leveraging existing staff skills in order to offer new user services in a space that boasts a new and updated design. They also detail the lessons learned from the initial planning stages of the new space and services.

This chapter considers user and library staff needs from a management perspective when planning a redesign of space and services. This library is one of only a few that has embarked on this specific model of space and service reimagining.

Library space and services should center on library patrons and what they need. Trying to match the needs of each patron can become a daunting task. A new approach needs to be taken – one that describes patrons and their needs in a useful way. Using an approach from marketing and product design, personas or user groups offer a unique approach to thinking and describing patron needs to assist in the identification and design of library space and services.

The identification, development, and validation of personas employs an iterative process using both qualitative and quantitative methods to first identify user patterns, then develop the patterns into meaningful descriptions, and finally to validate the personas. Once validated, additional data is collected, and, as librarians become persona-minded, the persona descriptions continue to be enriched.

The chapter provides a description of personas found in one academic library and how those personas were developed before being used to assist in library space identification and development. One unique feature of our personas was the fluid nature where patrons would shift personas depending on personal needs.

Personas are a practical and meaningful tool for thinking about library space and service design in the development stage. Several examples of library spaces that focus on the needs of specific personas are provided.

One of the library’s most enduring roles has been information provision. It remains especially important today as libraries transition from passive storehouses of books into active community living rooms that offer not just information but a variety of different user experiences. Some libraries have responded by implementing new approaches to information provision that appear to fit this new vision. One such approach is roving information service. Using portable forms of information technology for assistance, librarians now roam the library floor, meeting users where they are rather than the other way around. Its advocates laud its flexibility and user-centeredness. But do roving models support this new, user-centered vision of the library? The answer lies in a deeper understanding of the library floor as a social space and how roving models of service affect perceptions of “centeredness” within it. This report reviews the results of an exploratory, qualitative study involving three libraries: two that use a hybrid model of roving service and one library that uses a fully roving model. The study’s findings indicate that indeed roving service can help create user-centered forms of library space, but a library’s method of implementation will matter.

The health crisis of the COVID-19 pandemic affected worldwide communities and public social spaces. Mandatory at-home isolation for 2 years, followed by libraries reopening after demanded security adjustments, changed Brazilian public libraries’ workplace dynamics, which now rely mainly on labor and engagement via social networks. Remarkably, a hybrid quality emerged and became the norm in everyday professional practices, generating a new ethos in the epistemic construction of the field of public librarianship. In this chapter, the authors aim to review the concept of the public library and its workplace dynamics after the changes triggered by a new post-pandemic environment, searching for answers to the following question: Have Brazilian public libraries become more or less inhabited as the result of the pandemic crisis? Applying a social and descriptive approach to examine the idea that bonding relationships with public social spaces contribute to building groups’ and communities’ identity, enhancing their history, relations, and memory, the authors debate if public libraries are anthropological inhabited places or non-places, proposing a perspective that connects the public library to the development of the individual and helps to understand space-time appropriation, focusing on identity construction. Exploring this framework, the authors identify the need to review the concept of the public library to represent its contemporaneous aspects of time, space, and collectivity and to include the many creative, affective, and symbolic dimensions embodied by all the individuals the library serves, based on the new experiences driven by disuse or resumption of use due to the pandemic.

This chapter provides an overview of the space reimagining that has occurred in a mid-size library that serves both the life and social sciences at a large research university. Projects are introduced that have transformed physical and virtual spaces from preprogrammed areas and services designed to serve librarian-defined needs to an open and flexible architecture that better incorporates and facilitates the projects, ideas, and interest-driven learning initiated by users. As we move from “library as place” to “library as platform” (Bennett, 2003; Weinberger, 2012), the library becomes a central location for users to connect with and learn from one another, create and remix, display and discuss their work, and capture and preserve community knowledge.

The authors examine various initiatives in the library to demonstrate the role of library space. Each initiative is framed as a case study to illustrate how librarians have responded to user needs and the impact that these changes have had on management in libraries.

The change in focus to “library as platform” requires flexible and flat library management, additional staff roles, and changing paradigms of library space and skills.

This chapter adds to the body of case studies examining what the library of the future could look like in practice as well as theory.

To report on the process of redesigning a previously inaccessible room in the center of Emerson College’s Iwasaki Library for student use.

Library staff solicited input from multiple stakeholders through informal suggestion boards; conversations with staff and faculty; a 3-hour Participatory Design Workshop (PDW) with students, both undergraduates and graduates from multiple departments; and a month-long collaboration with a Business Studies class. A particular emphasis was placed on student input in the design process because of their status as the library’s primary users.

It was not possible to incorporate all of the students’ suggestions into the final design: particularly the requests for a homey, “living room” feel. However, through repeated inquiry, the library was able to find a match between some of the things students wanted and what the library could provide, namely a flexible event and study space.

Although libraries do not often have the opportunity to “expand” with their existing footprints, this chapter will be of use to other libraries planning an expansion or renovation. Library expansion is often dependent on well-documented need and student voices can have a high impact and, therefore, should play a critical role in the design process.

Supporting entrepreneurship and innovation is a goal for many college campuses. How can your library support those goals? Should you add a makerspace to your library? Or make other costly changes? Library spaces help students think at a higher level, to be creative, innovative, and entrepreneurial. It is rare to have a dedicated spot on campus for thinking. Our libraries are those spaces. Spaces that strongly foster entrepreneurial thinking range from quiet reflective spaces to noisy collaborative spaces. You do not need to do an elaborate study to understand your library spaces. To assess your library spaces as they relate to innovative and entrepreneurial thinking, first take an inventory of your existing library spaces. By examining your existing spaces and the activities in them, you see which of the six essential types of spaces you have and which ones you lack. Once you have done a space assessment, you can see how you can readily add any of the six spaces you lack. A case study of an academic library’s space inventory, assessment, and recommendations helps illustrate the process. You use your space inventory for present and future space planning and to communicate your worth to your stakeholders. Libraries can market unique spaces to students (e.g. “Here are spaces to help you think creatively”), support Creative Campus initiatives, and promote library spaces which foster entrepreneurial thinking.

Academic libraries have long been central to the campus ecosystem. From one-room collections housed in multi-functional buildings of the colonial college campus to the modern-day cathedrals where collections, patrons, and technologies collide, academic libraries have been a steadfast, yet flexible pillar of the higher education system. Employing a case study approach, this chapter reveals how one institution, the Ohio University Libraries (OUL), has reimagined the use of library space in response to twenty-first-century demands.

A visioning process undertaken by OUL culminated in a master plan intended to serve as a guide to space utilization and renovation strategies for nearly every floor of the seven-story facility. Beyond the master planning process, external demand for space within the library emerged organically. Given these two realities, OUL’s actions over the last decade have been guided by two main approaches to the use and redesign of space: (1) repurposing space for library-oriented initiatives and (2) co-locating complementary student support services within the library. Collectively, the examples highlighted in this chapter reveal how OUL has redesigned library space and continues to be an innovative environment in response to changing demands.

One of the greatest challenges facing academic libraries is maintaining necessary space for collections and services. Academic administrators are forced to balance the need for space to support new and expanded programs, while supporting the traditional needs of the educational enterprise. With many of these situations, the answer comes from redeploying library space for other purposes. The net result for libraries is that functions and services run for years might no longer be possible with these changes in space. This is exactly the problem faced by the Kresge Business Administration Library at the University of Michigan when a major gift led to a construction project that saw the library’s footprint decrease by over 80%. As Kresge went through this change, there was a concerted effort to retain jobs, even though many would be dramatically changed with the new world order. This chapter focuses on the response undertaken at Kresge Library to balance the changing needs of the library that accompany dramatic space reduction. Additionally, this chapter will explore the literature on staffing trends in light of major changes to our work, political posturing to generate more work or “business” for library staff, exploration of the assessment program to ensure that we have the right staffing levels.

This article explores the scientific construction of library olfactory space, based on the case of the olfactory space in the Jiangsu University library. It specifically focuses on understanding the interaction between the physical architectural space of the library and users’ olfactory perception and behavioral activities, with the ultimate goal of creating a deeply integrated olfactory experience in the Jiangsu University Library.

In this article, an empirical research method was used to gather perceptions from 30 university student users regarding the library olfactory space and to understand their olfactory preferences and requirements for its construction. Through qualitative analysis of the interview texts, the study identified correlations between user perceptions and elements of the library olfactory space.

The qualitative analysis of user interview texts and results from the library olfactory space design experiment contributed to the design proposal for the Jiangsu University Library olfactory space. The design proposal for the Jiangsu University Library olfactory space is provided and includes library architecture, activity context, functional services, olfactory experience design and technological applications.

This case study takes the environment, development strategy and user needs of the Jiangsu University Library as its unique research background and as such is not universal or generalizable to other libraries.

This article differs from others by advocating for the innovative architectural spatial design of libraries through olfactory experience, breaking the traditional perception of libraries as solely through visual and auditory senses.