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Given today’s dynamic environment, process improvement and innovation (PII) are a central activity for business process management. Despite increasingly available process data and advances in artificial intelligence, only a few works address the automation of PII, highlighting the need for so-called PII systems that support human process designers. However, previous research focuses on problem statements and expository software engineering artifacts. In contrast, design knowledge for PII systems remains scarce, presenting challenges for researchers and practitioners alike. Prescriptive knowledge could address this issue and support future PIIS development. Thus, this paper provides design knowledge for PII systems in the form of 14 design principles.

We follow the design science research paradigm, building on two systematic literature reviews, 20 exploratory expert interviews and two evaluation surveys.

This paper presents three design requirements and 14 design principles for PII systems as the main contribution. They help to identify necessary functionalities, guide the design and development of future PIIS and serve as a starting point toward comprehensive design knowledge for PII systems.

The original contribution of this paper consists of prescriptive design knowledge for PII systems based on literature and qualitative insights. To the best of our knowledge, we are the first to define design principles for PII systems, bringing together knowledge from related system classes as well as unique requirements from a process design perspective.

This study empirically examines the impact that statements on wine labels directing consumers “to learn the health effects of wine consumption, send for the Federal Government's Dietary Guidelines for Americans” may potentially have on attitudes and wine consumption intentions in college students both over and under the legal drinking age. The results of the study suggest that directional statements on wine labels will not have a significant impact on attitudes toward alcohol, the wine brand, disease risk, label believability, or purchase intention. The results, however, do show that college students both over and under the legal drinking age perceived the winery with the directional statement on the label as more “socially concerned” than the winery that did not use the statement.

The following is an annotated list of materials dealing with orientation to library facilities and services, instruction in the use of information resources, and research and computer skills related to retrieving, using, and evaluating information. This review, the sixteenth to be published in Reference Services Review, includes items in English published in 1989. A few are not annotated because the compiler could not obtain copies of them for this review.

WITH, several days later, some residue yet of disbelief, allow me to tell you that at the end of October L actually went dancing. After an interval of 15 years since I last electrified my system in similar fashion, I may further tell you that dancing is no longer what it was.

As a result of the recent changes in world politics, especially in Eastern Europe (and between the United States and the Soviet Union), there has been a re‐evaluation of the United States military forces. There is a movement to develop a variety of ways to trim the numbers of those in the active duty military. At the same time, there is a recognised need to offer assistance to those departing the military and to enable them to make a smooth transition into the civilian world of work. Although the research reported here was conducted over two years ago and focused on those retiring from the military, the issues raised may be more relevant today.

Looks briefly at the legal framework before considering the changing demographics across the world. Looks at campaigns to help the older worker. Considers the issue of mandatory retirement together with the complexities of age bias and way to prove that this exists. Cites some recent case law and concludes that it will only improve as the demographic moves in favour of the older worker.