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Drawing on the reciprocity principle of social exchange theory situated within Service-dominant Logic, this study aims to examine how customers’ perception of knowledge sharing in co-production, their inherent scepticism and prosocial orientation relate to their willingness to co-create and provide feedback on services. The authors also explored the interplay between these factors to identify conditions in configurations comprising scepticism, which may help navigate its adverse effects.

The authors surveyed 556 online and offline mobile payment service users. They used a combination of partial least squares structural equation modelling (PLS-SEM) to assess the relationships among variables, and fuzzy-set qualitative comparative analysis (fsQCA) to identify configurations associated with feedback behaviour.

The study determined that customer perception of co-production knowledge sharing is positively associated with willingness to co-create and feedback behaviour. Additionally, prosocial orientation positively affects this relationship, while scepticism has an adverse effect. Willingness to co-create mediates the relationship between customer perception of co-production knowledge sharing and feedback behaviour. The fsQCA findings revealed configurations for potentially navigating doubts regarding feedback. To encourage valuable customer feedback, businesses may consider promoting a collaborative and supportive atmosphere, emphasising shared advantages or building trust even among hesitant and doubtful individuals.

This study uniquely examines how both prosocial tendencies and scepticism relate to customer feedback behaviour in co-creation by using a hybrid PLS-SEM/fsQCA approach to identify co-existing conditions in configurations comprising scepticism that may help navigate its adverse effects and leverage customer feedback for business improvement.

This paper aims to explore the effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior through psychological need satisfaction and role stress. Moreover, this paper examines the moderating role of service robots’ autonomy.

Data collected from managers and employees at hotels in South Korea were used to test the aforementioned association. In this paper, partial least squares structural equation modeling was performed to test the hypotheses.

Service robots enhance service employee performance through employees’ psychological need satisfaction, which can decrease service employee performance through role stress. As hypothesized, service robots’ autonomy is the moderator on these associations.

This study shows that using service robots does not always lead to positive employee performance. Therefore, managers should find ways to mitigate the role stress and enhance perceived robot autonomy.

This study offers a balanced perspective of the personal benefits and costs of the use of service robots by developing a dual-path model that unpacks the energizing and draining mechanisms underlying the double-edged effects of working with service robots on employees’ psychological strain and employees’ psychological needs.

This systematic review aims to identify procedures, risks, growth opportunities, gaps, challenges, trends and potential of financial technology (fintech) in modern businesses. This study reviews existing literature and synthesises the related findings about fintech in modern businesses. To extract more valuable financial data and give clients better services, this review considers combining AI and IoT technologies used in modern business. To accomplish the review objectives, we analysed 61 Scopus-indexed articles from 2016 to 2023 using the meta-analysis methodology. We conducted content analysis in addition to thematic analysis to validate the literature standard. However, we have identified and discussed opportunities, challenges, trends and future developments in fintech. The findings of this study provide a theoretical foundation for information systems-based fintech research, including fintech concept formulation and growth. The findings of this review offer insights into the ways that emerging technologies are changing financial markets and shaping consumer behaviours. This includes studying things like blockchain technology, digital wallets and peer-to-peer lending platforms. This study contributes to the improvement of fintech services by identifying procedures for absorbing contemporary financial technologies, mitigating their risks and identifying the latest ones.

A significant amount of ozone-depleting chlorofluorocarbons is emitted during the production of building materials. With the world population expected to increase by 21.3% from 2030 to 2050, the demand for construction materials is set to rise, necessitating a shift toward eco-friendly options to preserve the ecosystem. Bamboo emerges as a promising solution to meet sustainable construction goals. This study aims to investigate bamboo’s potential as a sustainable construction material, evaluating its impact on construction productivity and safety.

A systematic literature review was conducted, using relevant keywords to retrieve journal articles from the Scopus, Web of Science and Google Scholar databases. Articles were screened, and only those meeting the inclusion criteria were reviewed.

Bamboo offers numerous advantages as a construction material, including cost-effectiveness, abundance and strength, making it a viable alternative to traditional building materials with a reduced environmental impact. However, its widespread acceptance encounters significant challenges. The use of bamboo in construction can both positively and negatively affect productivity and safety in construction organizations.

This study proposes a framework for improvement that construction stakeholders can adopt to enhance bamboo’s utilization in construction while maintaining high productivity and safety standards.

While previous studies have advocated for increased bamboo utilization in construction, this study goes further to explore the implications for productivity and safety in construction.

This study aims to examine the influence of employee vitality and tenure on the nexus between citizenship fatigue and knowledge-sharing behaviour among academic staff in Ghanaian higher education institutions.

A sample of 876 faculty members from traditional and technical universities was chosen for the study using convenience sampling technique. Data was analysed using PLS-SEM with SmartPLS 4.

Results reveal that citizenship fatigue negatively influences faculty members’ knowledge-sharing behaviour. In addition, employee vitality and tenure mitigate the negative influence of citizenship fatigue on faculty members’ knowledge-sharing behaviour.

The findings suggest that the management of higher education institutions should focus on creating a workplace culture that cultivates workplace vitality and promotes long tenure to reduce the negative influence of citizenship fatigue on the knowledge-sharing behaviour among faculty members.

This study represents one of the earliest attempts to examine a theoretical framework that connects citizenship fatigue, employee vitality, knowledge-sharing behaviour and employee tenure within the context of higher education.

Bezier curves are widely used in computer-aided geometric design (CAGD) for modeling objects such as aircraft, cars and ships. Augmented reality applications are an important type of new-generation technology that is increasingly being used in simulations in education, military fields and gaming fields. Our study aims to provide a different approach with Augmented reality applications, one of the new generation technologies, by examining some geometric properties of Bezier curves, which have an important place in the design world. In our study, the Bishop frame, curvatures, derivative formulas and the Darboux vector of the Bishop frame have been computed by the algorithm method for the whole points of the rational Bezier curves. In the last part, some numerical examples and augmented reality applications have been given for the rational and polynomial Bezier curves in the GeoGebra program. Firstly, geometric computations related to rational Bezier curves were made in the GeoGebra program, and then drawing algorithms of rational Bezier curves were demonstrated with videos in the GeoGebra Ar program.

In this study, the theoretical method used is the algorithmic computation of the Bishop frame of Rational Bezier curves. The design application involved creating some three-dimensional Bezier curve and their augmented reality application.

Using the algorithmic method, the Bishop frame of Rational Bezier curves was calculated, the curvatures of the curve's Bishop frame were determined and various properties were computed.

The originality of this study lies in the algorithmic computation of the Bishop frame of rational Bezier curves, which has not been previously addressed in the literature, as well as the calculation of certain properties related to the curvatures of the Bishop frame. Additionally, a boat design was created using Bezier curves, which are widely used in object design, and an augmented reality application was implemented. Another advantage of this study is that it is expected to help in the more effective use of Bezier curves in the gaming industry.

This study aims to explore the associations between leadership styles (i.e. transformational and ethical) and innovative work behavior within higher education institutions (HEIs), additionally investigating the mediating role of work engagement and the moderating role of psychological empowerment.

The basis of this study rested upon adopting a cross-sectional research framework. The data were acquired from a sample comprising 825 academic staff and 275 leaders across 226 HEIs in China. Employing a quantitative methodology, the researchers used AMOS version 26.0 and SPSS version 22.0 for statistical analysis.

The results indicated that leadership styles (i.e. transformational and ethical) positively affected innovative work behavior, both directly and indirectly (via work engagement). Also, psychological empowerment moderated the linkage between leadership styles and innovative work behavior but not the association between work engagement and innovative work behavior.

Despite some existing literature having discussed the correlation between leadership styles and innovative work behavior, there appears to be a conspicuous dearth of research endeavoring to explore the mediator (i.e. work engagement) and the moderator (i.e. psychological empowerment) within the above nexus, especially in the context of HEIs. Thus, this study can be considered original, introducing novel perspectives and substantial contributions to the management literature on HEIs. In addition, it offers insights for organizational managers.

This study aims to investigate the potential use of potato peel extracts as antibacterial finishes for cotton fabrics against Staphylococcus aureus and Escherichia coli. Potato peels are abundant as waste and provide a natural, cheaper and sustainable alternative means of preventing the spread of bacterial infections on cotton fabric.

This research included the characterization of potato peel extracts, application of the extract onto cotton fabric and efficacy testing of the treated cotton fabric against bacteria. Phytochemical screening, agar well diffusion antibacterial test, minimum inhibitory concentration and Fourier transform infrared (FTIR) tests were used to characterize the extract. Antibacterial efficacy of the treated fabric was determined qualitatively using the disc diffusion assay and quantitatively using the bacteria reduction test.

Phytochemical screening confirmed the presence of several secondary metabolites including phenols and flavonoids. Antibacterial tests revealed a positive response in Escherichia coli and Staphylococcus aureus with a zone of inhibition of 6.50 mm and 5.60 mm, respectively. Additional peaks on the FTIR spectroscopy confirmed the presence of potato peel extract on the treated cotton fabric. The treated cotton fabrics showed efficacy against Staphylococcus aureus and Escherichia coli up to 20 washes.

This study introduced the application of potato peel extracts onto cotton fabrics and assessment of the antibacterial properties before and after washing. Results of this study suggest that potato peel extracts can be used as an organic eco-friendly antibacterial finish for cotton fabrics.

Digital sustainability involves the ability of industries and professionals to adapt to rapidly changing technological landscapes. Digitalisation and artificial intelligence (AI) are expected to radically change the maritime industry’s job landscape, especially with autonomous ships. International organisations currently do not formalise the education of maritime professionals and deck officers and need new formal modules. This study aims to contribute to this aspect by investigating learners’ experiences and knowledge gaps in the fundamentals of, as supported by the andragogy theory, topics such as computer programming, cybersecurity and statistics.

The research was carried out at Southampton Solent University, with samples of 105 students attending various MSc courses in maritime operations and deck cadet courses. The data was collected through an online survey. The two groups were compared and analysed using a chi-square test.

The results show that the percentage of MSc students with previous training in statistics, computer programming and cybersecurity courses was 37%, 13% and 16%, respectively. The deck officers’ training in the same areas was 06%, 09% and 09%. The results of this study were used to develop a new maritime digital module to focus on these topics.

The paper highlights digital sustainability’s significance in adapting education and training courses. Ship management companies and higher education institutions must urgently meet the demands of digitalisation and AI in the maritime industry. It highlights the necessity of addressing current knowledge gaps and implementing new educational modules to ensure the sustainable development of digital skills among maritime professionals and cadets.

The advent of digital technologies has ushered in a new era of quality management (QM) known as Quality 4.0 (Q4.0). The successful implementation of Q4.0 requires the involvement of both leaders and employees. Leadership plays a critical role in motivating employees involved in quality practices. However, the mechanisms by which leadership inspires quality professionals to engage in continuous learning and remain vigorous in their roles are not well understood. This study aims to determine the impact of Q4.0 leadership on thriving at work (TAW) among quality professionals and to identify the underlying mechanisms.

Utilising the identity theory and social identity theory, a multilevel TAW model was developed. This study surveyed 63 team leaders and 243 subordinates, who are quality professionals working for companies implementing Q4.0. Multilevel structural equation modelling (MSEM) was applied to assess the hypotheses.

The study finds that Q4.0 leadership enhances TAW among quality professionals. The linkage between Q4.0 leadership and TAW is mediated by work group identification (WGI) at the group level and job identification (JI) at the individual level.

Insights from this study will enable organisations to make informed decisions regarding the leadership styles that best support TAW among quality professionals. By understanding the mechanisms linking Q4.0 leadership to TAW, organisations can foster both WGI and JI, ultimately enhancing engagement and performance in quality initiatives.

This study offers a novel contribution to the QM field by examining the role of Q4.0 leadership in motivating and sustaining the engagement of quality professionals. Exploring the relationships between Q4.0 leadership, WGI, JI and TAW helps to deepen our understanding of how Q4.0 leadership can enhance TAW among quality professionals.