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This study aims to analyze the impact of the bottom-line mentality (BLM) of sales managers on the emotional exhaustion of salespeople, and also examines its subsequent impact on the affective organizational commitment of salespeople. This research also analyzes whether the effect of the BLM of sales managers on the emotional exhaustion of salespeople could be lessened when the sales managers exhibit political skill.

This research used self-administered paper questionnaires to collect multisource survey data from 245 salespeople and their sales managers working at 50 export firms in Thailand. Partial least squares structural equation modeling was used as the method for statistical data analysis.

This research obtains evidence to support the impact that the perceived BLM of sales managers has on the emotional exhaustion of salespeople, which in turn lowers the affective organizational commitment of salespeople. Moreover, the evidence also supported the moderating effect of sales managers’ political skill which lessens the impact of perceived BLM on the emotional exhaustion of salespeople.

While the focus on the bottom line is crucial for firms, management must be sensitive toward the psychological impacts it might potentially have on employees in the long run. To achieve sustainable development, the management should not prioritize financial objectives over the well-being of its employees, as this could potentially undermine employees’ commitment to the organization and ultimately affect overall productivity.

This study helps scholars gain more understanding about the role of the political skill of the manager that could interact with their BLM to minimize its negative impact on employees’ emotional exhaustion.

With recent advances in artificial intelligence, the hospitality industry has introduced the concept of unmanned smart hotels staffed by service robots instead of human employees. Research is needed to understand consumers’ receptivity to such an innovation. This paper examines factors associated with consumers’ potential resistance to using automated service hotels via two sequential studies. Given that younger generations of consumers are typically early adopters of advanced technology and innovative services, our sampling approach focused on this consumer group.

Two studies were conducted. Study 1 proposed and empirically tested a theoretical model. Results revealed that attitude, subjective norms and perceived behavioral control each positively influenced individuals’ intentions to use unmanned smart hotels. In Study 2, we further investigated aspects informing perceived security, a key variable in the use of unmanned smart hotels.

Findings showed how people’s beliefs about unmanned smart hotels and security control assurances led to perceived security. These perceptions were shaped by perceived physical risks, privacy concerns, website design and hotel reputation. Overall, this research provides theoretical and practical implications for various stakeholders associated with unmanned smart hotels.

Findings of this study suggested that managers of unmanned smart hotels should design user-friendly, secure processes and offer comprehensive support resources to enhance customer experience and usage.

The findings provide a holistic understanding of consumers’ receptivity to unmanned smart hotels.