Yong Yang, Yue Li, Xinyuan Zhao, Rob Law and Hongjin Song
Based on the advice response theory perspective, this study aims to investigate the effects of human managers and artificial intelligence (AI) systems on customer-contact…
Abstract
Purpose
Based on the advice response theory perspective, this study aims to investigate the effects of human managers and artificial intelligence (AI) systems on customer-contact employees’ aversion to AI systems in the hospitality industry. It examined the mediating role of advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility) on customer-contact employees’ aversion to AI systems.
Design/methodology/approach
Two scenario-based experiments were conducted (Nexperiment 1 = 499 and Nexperiment 2 = 300). Experiment 1 compared the effects of different advisor types (human managers vs AI systems) on employees’ aversion to AI systems. Experiment 2 investigated the mediating role of advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility).
Findings
The results showed employees tended to prioritize advice from human managers over output from AI systems. Moreover, advice content characteristics (efficacy, feasibility and implementation limitations) and advice delivery (facework and comprehensibility) played mediating roles in the relationship between advisor type characteristics and employees’ aversion to AI systems.
Practical implications
These findings contribute to the understanding of AI system aversion and provide theoretical insights into management practices involving customer-contact employees who interact with AI technology in the hospitality industry.
Originality/value
The primary contribution of this study is that it enriches the literature on employee aversion to AI systems by exploring the dual mediators (advice content characteristics and advice delivery) through which advisor type characteristics affect AI system aversion.
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This study provides an overview of the numerous theoretical facets of greenwashing (GW) and their relationship with sustainability, social responsibility and sustainable…
Abstract
Purpose
This study provides an overview of the numerous theoretical facets of greenwashing (GW) and their relationship with sustainability, social responsibility and sustainable development. This study highlights the actions of governments and international organizations in GW. It delves into the sins of GW and the various metrics used in the literature to measure them. It seeks to distinguish between sustainability reporting and GW practices by offering a critical perspective on GW.
Design/methodology/approach
This study measures GW practices at the international level and compares them with the ESG disclosure score. The main determinants of GW are assessed by examining the impact of a set of variables on GW. The influence of various sources used to gather the data were assessed using multiple regression analysis.
Findings
Factors such as protocols and conventions, media role and the strength of environmental policies have a considerable and positive impact on the occurrence of GW.
Research limitations/implications
Owing to the research method chosen for measuring variables such as GW scores, procedures for measuring GW in companies should be developed. Multicriteria modeling could be a suitable approach to address the sorting or portfolio approach.
Originality/value
This study provides a theoretical basis for examining GW from a business-economic standpoint. It presents various perspectives on GW, analyzes relevant theories and explores potential GW strategies. This study highlights the connection between GW and various factors, including the influence of conventions, role of the media and strength of environmental policies.
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Jingru Lian, Xiaobing Fan, Bin Xu, Shan Li, Zhiqing Tian, Mengdan Wang, Bingli Pan and Hongyu Liu
This paper aims to regulate the oil retention rate and tribological properties of pored polytetrafluoroethylene (PPTFE) using polyvinyl alcohol (PVA)-based oil gel.
Abstract
Purpose
This paper aims to regulate the oil retention rate and tribological properties of pored polytetrafluoroethylene (PPTFE) using polyvinyl alcohol (PVA)-based oil gel.
Design/methodology/approach
PPTFE was first prepared by using citric acid (CA) as an efficient pore-making agent. Subsequently, PVA and chitosan solution was introduced into the pores and experienced a freezing-thawing process, forming PVA-based gels inside the pores. Then, the PPTFE/PVA composite was impregnated with polyethylene glycol 200 (PEG200), yielding an oil-impregnated PPTFE/PVA/PEG200 composite.
Findings
It was found that the oil-impregnated PPTFE/PVA/PEG200 composite exhibited advanced tribological properties than neat PTFE with reductions of 53% and 70% in coefficient of friction and wear rate, respectively.
Originality/value
This study shows an efficient strategy to regulate the tribological property of PTFE using a PVA-based oil-containing gel.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-11-2024-0432/
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Zhiqing Tian, Bin Xu, Xiaobing Fan, Bingli Pan, Shuang Zhao, Bingchan Wang and Hongyu Liu
This paper aims to investigate the crucial roles of textured surfaces on oil-impregnated polytetrafluoroethylene (PTFE) created by a facile tattoo strategy in improving…
Abstract
Purpose
This paper aims to investigate the crucial roles of textured surfaces on oil-impregnated polytetrafluoroethylene (PTFE) created by a facile tattoo strategy in improving tribological properties.
Design/methodology/approach
Pored PTFE (PPTFE) was prepared by mixing powder PTFE and citric acid and experienced a cold-press sintering molding process. Subsequently, textured surfaces were obtained with using a tattoo strategy. Surface-textured PPTFE was thus impregnated with polyethylene glycol 200, yielding oil-impregnated and pore-connected PPTFE.
Findings
This study found that oil-impregnated and surface-textured PPTFE exhibited excellent tribological performances with an 82% reduction in coefficient of friction and a 72.5% lowering in wear rate comparing to PPTFE.
Originality/value
This study shows an efficient strategy to improve the tribological property of PTFE using a tattoo-inspired surface texturing method.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-10-2024-0378/
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Abhijat Arun Abhyankar, Anand Prakash and Harish Kumar Singla
This study aims to examine whether or not residential properties closer to landfill sites have lower offer values by the developers. That is, by analyzing real estate data and…
Abstract
Purpose
This study aims to examine whether or not residential properties closer to landfill sites have lower offer values by the developers. That is, by analyzing real estate data and landfill site locations, the study seeks to provide insights into whether properties situated closer to landfill sites tend to have a lower offer values than those located farther away.
Design/methodology/approach
The study is exploratory in nature, and a case study approach is applied. A landfill site named “Uruli Devachi” is selected in the region of Pune district, and data is collected from 102 developers selling residential projects within a radius of 15 km (about 9.32 mi). The gathered data is analyzed by using basic descriptive statistics, one-way ANOVA and ordinary least squares (OLS) regression. The OLS regression helps to determine whether there is a relationship between the distance of a residential property from a landfill site and its offer value.
Findings
The findings suggest that landfill sites have a detrimental impact on residential property offer values, with the negative impact increasing with proximity to a landfill site. The negative effect seems to vanish after over 10 km (about 6.21 mi). The developers provide extra facilities including a clubhouse, a children’s play area, a gym and a swimming pool in an effort to mitigate the negative effects of the landfill site on residential properties.
Practical implications
The findings of this study could have implications for property developers, real estate professionals and policymakers in understanding how landfill proximity might impact property offer values.
Originality/value
This study presents many novelties for the Indian housing market: the landfill sites do have a negative effect on the offer value of residential property; the closer the residential property to a landfill site, the higher the negative effect. Further, the developers try and mitigate the negative effect of landfill sites on residential properties by providing additional amenities such as a clubhouse, children’s play park, gym and swimming pool.
Qi Sun, Ying Zhang, Yue Sun, Yi-Jun Chen, Xin Li, Qian-Wen Huang, Qi-Zheng Li and Laili Wang
With the accumulation of theoretical research and practical experience in the field of garment production research, it is imperative to methodically analyze and reflect on the…
Abstract
Purpose
With the accumulation of theoretical research and practical experience in the field of garment production research, it is imperative to methodically analyze and reflect on the achievements that have been made. This review aims to systematically map the academic landscape of research articles on garment production, elucidate the evolutionary trajectory of this discipline, identify emerging research frontiers and provide insights into its prospects.
Design/methodology/approach
Based on the Web of Science core database, 307 research articles were systematically analyzed by CiteSpace software. The study employed bibliometric and thematic analyses to offer in-depth insights into the dynamics and evolution of research on garment production.
Findings
Results reveal that keyword analysis emphasizes the significance of topics such as apparel assembly line, lean production, circular economy, fuzzy logic, global production networks, social sustainability and supply chain management in garment production research. Citation analysis demonstrates that articles related to environmental impact, supply chain management, production process and production technology constitute the knowledge base and core of garment production research. Eight principal research themes emerge: customized garment production, production technology, quality assurance, equipment, production lines, supply chain management, environmental impact and social and human impact. Future research hotspots will focus more on sustainable, intelligent and digital clothing production.
Originality/value
The findings systematically sort out the hotspots and trends in garment production, establish knowledge structures and display them through intuitive representations. The rich insights set the stage for the development of garment production and provide future guidance for theoretical research.
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Hendy Mustiko Aji, Norbani Che-Ha and Mohd Zaidi Md Zabri
This study aims to systematically review the literature on intergroup prosocial behavior to uncover key insights and propose future research directions for Islamic marketing.
Abstract
Purpose
This study aims to systematically review the literature on intergroup prosocial behavior to uncover key insights and propose future research directions for Islamic marketing.
Design/methodology/approach
This study uses the Theory-Context-Characteristics-Methodology framework to systematically review past literature based on the most commonly used theories, contexts, characteristics and methods.
Findings
After reviewing 2,675 articles from 2000 to 2023, this study identifies the four most common theories and contexts, seven factors and three primary methods used to study intergroup prosocial behavior. Based on these findings, this study identifies seven research gaps and suggests new theoretical perspectives, themes, constructs and methods for future studies in Islamic marketing.
Originality/value
To the best of the authors’ knowledge, this study is the first systematic literature review to explore intergroup prosocial behavior across disciplines while proposing targeted research agendas and actionable insights to advance the field of Islamic marketing.
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Wei Deng, Qiaozhuan Liang, Wei Wang and Yue Zhang
This paper aims to explore how psychological perceptions and family situations drive women into necessity- or opportunity-based female entrepreneurship (NBFE or OBFE) and the…
Abstract
Purpose
This paper aims to explore how psychological perceptions and family situations drive women into necessity- or opportunity-based female entrepreneurship (NBFE or OBFE) and the moderating role of gender equality.
Design/methodology/approach
This study adopts multilevel logistic regression analysis to examine relationships based on a sample of 6,843 women across eight developing countries drawn from the Global Entrepreneurship Monitor (GEM).
Findings
The findings suggest that capability and opportunity perceptions positively affect NBFE and OBFE. Family responsibility burden positively affects NBFE and has a U-shaped relationship with OBFE. Household income negatively affects NBFE but positively affects OBFE. Gender equality weakens the U-shaped relationship between family responsibility burden and OBFE but strengthens the positive relationship between capability perception and NBFE and between opportunity perception and NBFE.
Research limitations/implications
The study highlights the need for targeted policies and support that consider the distinct antecedents and mechanisms of NBFE and OBFE, as well as the importance of promoting gender equality and entrepreneurial education to empower women in their entrepreneurial endeavors. A limitation of this study is the reliance on older data from the GEM, which may not fully capture the current dynamics of developing societies. While the study provides valuable insights, future research should incorporate more recent data to enhance the applicability of the results.
Originality/value
This study deepens the understanding of antecedents of NBFE and OBFE, breaking through the existing literature that neglects the heterogeneity of female entrepreneurship (FE).
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Yue Wang and Sojin Jung
An increasing number of fashion firms face criticism for “greenwashing” due to the industry’s longstanding negative environmental and social impacts. This experimental study, in…
Abstract
Purpose
An increasing number of fashion firms face criticism for “greenwashing” due to the industry’s longstanding negative environmental and social impacts. This experimental study, in the fashion industry context, evaluated consumers’ perceptions of hypocrisy, demonstrated by false labeling, vague information and downsizing negative environmental impacts in corporate social responsibility initiatives. This study also investigated how these perceptions influence consumers’ evaluations of the firm’s moral inequity and their likelihood of engaging in complaint behaviors.
Design/methodology/approach
An online survey company recruited Chinese consumers to participate in a between-subjects experimental study. Three types of news articles were developed – false labeling, vague information and downsizing of negative aspects – reporting on a fictitious fashion firm’s greenwashing practices. Participants were randomly assigned to one of the stimuli and completed a corresponding survey.
Findings
Analysis of the 210 collected responses revealed that false labeling had the highest level of corporate hypocrisy perceptions, whereas the downsizing of negative aspects resulted in the lowest level. Moreover, perceived hypocrisy increased moral inequity, which subsequently influenced consumer complaint behaviors. Specifically, when consumers’ expectations toward a firm’s morality were violated – whether through false labeling, vague claims or selective omission – they felt deceived, leading to perceptions of moral hypocrisy. Upon detecting hypocritical behavior in corporate greenwashing, consumers felt moral inequity and took various complaint actions.
Originality/value
This study’s findings provide valuable insights into greenwashing within the fashion industry, addressing industry-specific issues. Academically, this study suggests new classifications of customer complaint behaviors by relating the current circumstances of customer complaints to previous classifications.
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Junsheng Zhang, Yue Qi, Yaoqing Song and Yamin Zeng
Audit firms have a strong historical tradition of professionalism, but they are also commercial entities. This study aims to investigate the relationship between auditor cash…
Abstract
Purpose
Audit firms have a strong historical tradition of professionalism, but they are also commercial entities. This study aims to investigate the relationship between auditor cash compensation and office-level financial performance.
Design/methodology/approach
This study uses proprietary compensation expense and financial performance data from audit offices in China. Using the ordinary least squares regressions, this study tests the association between per capita compensation and office-level financial outcomes.
Findings
This study provides evidence that audit offices offering higher compensation achieve more profitable performance, as reflected in increased market share, higher return on assets and greater operating profit margins. Mechanism tests suggest that reductions in auditor turnover, driven by compensation incentives, partially account for this performance improvement. Additional tests show that the benefits of compensation incentives are particularly pronounced in audit firms licensed to conduct listed firm audits or when accompanied by staff training and technical development. Furthermore, both partner-level and staff auditor compensation significantly enhance office-level financial performance. The results might be of interest to both practitioners and regulatory bodies.
Originality/value
To the best of the authors’ knowledge, this study is the first to examine the relationship between auditor cash compensation and audit-office profitability. The findings highlight important policy implications for audit firms seeking to retain high-caliber auditors and maximize their economic benefits through human capital investments, including compensation, education, training and technical development.