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By investigating trust in the organization as a mediator and traditionality as a moderator, this study aims to examine the effect perceived organizational exploitation poses on frontline hotel employees’ service performance.

A three-wave survey that targets 219 supervisor–subordinate dyads from four Chinese hotels was conducted to test the hypotheses. The authors used SPSS 20.0 and AMOS 21.0 to analyze the data and verify the theoretical model.

This study found that perceived organizational exploitation exerts a destructive impact on frontline hotel employees’ service performance. Trust in the organization is a full mediator of the link connecting perceived organizational exploitation to service performance. Furthermore, traditionality weakens perceived organizational exploitation’s impact on trust in the organization and subsequent service performance.

The authors’ findings remind hotels to cease exploiting their employees to avoid compromising service performance. Hotels should also endeavor to instill trust among employees toward the hotel and allocate more attention to employees with lower levels of traditionality.

First, to the best of the authors’ knowledge, this study is among the first to explore the impact of perceived organizational exploitation on frontline hotel employees’ service performance. Second, this study reveals a novel mechanism underlying the connection between perceived organizational exploitation and service performance. Finally, this study identifies frontline hotel employees’ traditionality as a vital moderator that mitigates the negative relationships among perceived organizational exploitation, trust in the organization and service performance.

Corporate site visits increase labor investment efficiency.

Our empirical model for the baseline analysis follows those of Jung et al. (2014) and Ghaly et al. (2020).

We show that corporate site visits are associated with significantly higher labor investment efficiency; more specifically, site visits reduce both over-hiring and under-hiring of employees. The effect of site visits on labor investment efficiency is more pronounced for firms with higher labor adjustment costs, greater financial constraints, weaker corporate governance and lower financial reporting quality. We also find that site visits mitigate labor cost stickiness.

First, while the literature has suggested how the presence of institutional investors and analysts may affect labor investment decisions, we focus on institutional investors and analysts’ activities and interactions with firm executives. We provide direct evidence that institutional investors and analysts may use corporate site visits to improve labor investment efficiency. Second, our study adds to a line of recent studies on how corporate site visits reduce information asymmetry and agency conflicts. We show that corporate site visits allow institutional investors and analysts to influence labor investment efficiency. We also provide new evidence that corporate site visits reduce labor cost stickiness.

The purpose of this paper is to study the anodic dissolution processes of alloy 690 in NaCl + Na₂S₂O₃ solutions by using digital holography.

The digital holography technique was used to in situ observe the dynamic processes occurring at the electrode|electrolyte interface during the anodic dissolution of alloy 690 in NaCl + Na₂S₂O₃ solutions, both in the presence and absence of a magnetic field (MF).

In 3.5% NaCl + 0.01 M Na₂S₂O₃ solutions, MF inhibited intergranular corrosion (IGC) because it increased the defects in the oxide film and facilitated the uniform adsorption of low concentration of S on these defects due to its stirring effects, which resulted in a weakened adsorption of S at the grain boundaries. Conversely, in 3.5% NaCl + 0.1 M Na₂S₂O₃ solutions, MF promoted IGC by increasing the number of defects in the oxide film, with lots of S species preferentially adsorbing at the grain boundaries. The resultant salt films formed more readily, inhibiting the formation of the oxide film at the grain boundaries.

Through the use of digital holography, it was possible to in situ observe the initiation of IGC at a single grain boundary and its progression to adjacent grain boundaries, regardless of the presence or absence of MF.

Based on the computers as social actors (CASA) theory, this study aims to explore the impact of three characteristics of virtual influencers (conversational tone, autonomy and responsiveness) on social presence, telepresence and customer engagement.

Using the purposive sampling technique, online survey was administered to Chinese Gen-Z consumers engaging with virtual influencers. Subsequently, 357 respondents were sampled. SPSS 29.0 and Smart PLS 4.0 were used to perform the analyses.

The results show that conversational tone and responsiveness have significant positive effects on both social presence and telepresence. Autonomy has a positive effect on telepresence, but not social presence. Social presence and telepresence have a positive impact on customer engagement.

As a burgeoning field, there is still uncertainty among both practitioners and researchers about the methods that virtual influencers engage their users in the context of social media. Limited research has focused on presence (social presence and telepresence) due to virtual influencers. Therefore, the CASA theory offers valuable insights into how virtual influencers’ characteristics contribute to the presence and customer engagement and provides practical guidance for the design of virtual influencers.

With the global market for advanced technology-driven customer service set to soar, understanding the complicated relationship between advanced technology and customer purchase behaviour is paramount. While prior research has touched upon the impact of technology on purchase processes in some aspects, this study investigates the specific features of advanced technology that shape customer purchase intention in greater depth. By investigating when and under what conditions customers choose advanced technology-based purchases, this research sheds light on the evolving landscape of consumer decision-making and it seeks to quantify the transformative power of advanced technology in driving customer purchase intentions.

This study aims to empirically investigate how knowledge paradox affects collaboration performance. Knowledge paradox, which arises from the simultaneous need for knowledge sharing and protection, is common in interorganizational collaboration. Using the ambidexterity perspective, this paper aims to reexamine the effect of the knowledge paradox on collaborative performance to explore the moderating roles of structural and contextual ambidexterity.

This study used a sample of 153 firms involved in vertical and horizontal collaboration, collected via questionnaires. Hypotheses were tested using hierarchical regression analysis.

This study demonstrates that the stronger the knowledge paradox is, the higher the potential for value creation. Thus, knowledge paradox has a positive impact on collaborative performance. The functions of structural ambidexterity and contextual ambidexterity strengthen this positive relationship.

This paper not only expands the theoretical application of the knowledge paradox and ambidexterity theory in the context of interorganizational relationships but also provides significant managerial implications. By comprehending the dynamics of the knowledge paradox and the role of ambidexterity, managers can make well-informed decisions to enhance their collaborative performance.

Explore the impact of Party organization embedding on firm green governance.

The regression analysis method.

The findings show that Party organization embedding significantly enhances the green governance effects of firms, with this effect being more pronounced in environments with high-quality internal control. Moreover, the study reveals that Party organization embedding facilitates green governance through mechanisms such as reducing agency costs and optimizing management decisions. Agency costs have a negative transmission effect, while management decisions have a positive transmission effect, with the quality of internal control playing a crucial moderating role.

Most existing studies on firm green governance have focused on aspects such as the heterogeneity of management teams (Liu, 2019; Wu et al., 2019), executive green cognition (Fineman and Clarke, 1996; Huang and Wei, 2023), organizational structure and the involvement of controlling families (Bertrand and Schoar, 2006; Symeou et al., 2019), with limited attention to the unique role of Party organizations’ incentive and restraint mechanisms, supervisory power and management functions in firm green governance. Additionally, while scholars have examined the impact of political embedding in firms, including Party organization embedding as a specific form of political embedding, and find that it affects various aspects of business performance (Chang and Wong, 2004; Gu and Yang, 2023), governance quality (Li et al., 2020; Huang and Yang, 2024), agency costs (Qian, 2000; Wang and Ma, 2014), excessive management compensation (Chang and Wong, 2004; Chen et al., 2014), social externalities and audit needs (Faccio, 2006; Cheng, 2022), there is still insufficient discussion on how Party organization embedding promotes firm green governance. Particularly in the context of China’s unique system and using Chinese data, there is a need for more in-depth research on the impact of Party organization embedding on firm green governance. This paper addresses this research gap by empirical analysis.

Overall, this study has significant theoretical and practical implications. Theoretically, it enriches the literature on Party organization embedding and firm green governance, filling a gap in the intersection research of firm governance and green governance. Practically, on the one hand, this paper’s findings demonstrate that the involvement of Party organizations in firm governance plays a significant role in enhancing green governance. This supports the modernization of firm governance in China, establishes a micro-level foundation for achieving the strategic goals of “carbon peaking and carbon neutrality” and offers empirically-backed insights into green transformation for policymakers. The research also provides practical policy recommendations for strengthening Party building efforts within firms and optimizing government-business relations, thereby facilitating the deep integration of Party building with business operations. On the other hand, this study highlights that the unique feature of China’s corporate governance system, Party organization embedding, can effectively enhance green governance. This offers empirical support for leveraging the strengths of China’s firm governance model and provides valuable governance strategies for firms in other countries and regions to improve their green governance practices.

This study’s social implications are significant as it highlights the broader societal benefits that arise from integrating Party organization involvement into firm governance structures, especially within the context of green governance. By improving the green governance practices of firms, Party organization embedding helps to address pressing environmental issues such as pollution, carbon emissions and resource depletion, which ultimately contributes to healthier living environments and a more sustainable society. The emphasis on green governance supports China’s national strategy for sustainable development and demonstrates a governance model that balances economic growth with environmental stewardship. Additionally, the study underscores the role of Party organizations in fostering social responsibility, equity and cohesion by ensuring that firm decision-making aligns with both economic and social welfare goals. This model of governance provides a framework that can serve as a reference for other countries and regions looking to enhance environmental protection efforts while maintaining social stability and economic progress.

This study offers original insights by exploring the distinctive role of Party organization embedding in enhancing firm green governance within the unique context of China’s political and economic systems. Unlike previous research, which has primarily focused on conventional governance structures, this paper delves into the underexplored area of how Party organizations influence firm-level green governance. By examining the direct and indirect effects of Party organization embedding, this study expands current understanding of corporate governance models that integrate political structures, providing a novel perspective on how firms can achieve both economic and environmental objectives. The findings not only contribute to the literature on green governance but also present a valuable model for emerging economies that are pursuing sustainable development. This research thus provides a meaningful addition to the dialogue on corporate governance innovation and environmental responsibility.

The paper examines how local governments’ responses to citizens’ complaints about environment issues are affected when the complaints involve conflicting goals, particularly economic versus environmental goals. This study focuses on the responsiveness of provincial governments to citizen environmental complaints on the Local Leader Message Board (LLMB) in China.

This study collected 125,364 environment-related complaints lodged by citizens on the LLMB from 2013 to 2021 and identified complaints embodying conflicting goals through a Structural Topic Model (STM). Advanced supervised machine learning (ML) algorithms were employed to enhance the robustness of the findings.

The results indicate that provincial governments prioritize citizens’ complaints across different types of issues. However, complaints embodying conflicting goals (related to environmental issues) are less likely to get a response. This relationship is moderated by an inverted U-shaped effect of economic dependence on industries. This suggests that the impact of conflicting goals on government responsiveness is dynamic, with the likelihood of provincial governments responding to conflicting complaints initially increasing and then decreasing as economic dependence on industries rises.

The findings enrich the understanding of the consequences of conflicting goals by highlighting their potential as a mechanism to explain the strategic reactions of governments to citizens.

This paper elucidates the role of anger in error management (EM) and organizational learning behaviors. The study explores how anger can catalyze learning, emphasizing its strategic implications.

A double-layered moderated-mediated model was developed and tested using data from 744 Chinese CEOs. The psychometric properties of the survey instrument were rigorously examined through structural equation modeling, and hypotheses were tested using Hayes's PROCESS macros.

The findings reveal that anger is a precursor for recognizing the value of significant errors, leading to a positive association with learning behavior among top management team members. Additionally, the study uncovers a triple interaction effect of anger, EM culture and supply chain disruptions on the value of learning from errors. Extensive experience and positive grieving strengthen the relationship between recognizing value from errors and learning behavior.

This study uniquely integrates affect-cognitive theory and organizational learning theory, examining anger in EM and learning. The authors provide empirical evidence that anger can drive error value recognition and learning. The authors incorporate a more fine-grained approach to leadership when including executive anger as a trigger to learning behavior. Factors like experience and positive grieving are explored, deepening the understanding of emotions in learning. The authors consider both negative and positive emotions to contribute to the complexity of organizational learning.

How does the regional institutional environment of China’s transitional economy influence the relationship between a firm’s R&D investment intensity and innovation performance? Based on the resource-based view and institution-based view, an empirical study was executed to identify the moderating effects of institutional environment variables from the Marketization Index of China’s Provinces: National Economic Research Institute (NERI) Report on the relationship between a firm’s R&D investment intensity and innovation performance. This paper aims to study how effectively improve the impact of R&D investment intensity on innovation performance under the influence of the institutional environment.

Against the background of China’s transitional economy, the authors present empirical evidence from panel data covering 374 Chinese A-share listed high-tech manufacturing firms on the Shanghai and Shenzhen Stock Exchange to examine the relationship between R&D investment intensity and innovation performance.

Empirical results illustrate the following: The R&D investment intensity and innovation performance displayed an inverse U-shaped relationship, and R&D investment intensity had a lagged effect on R&D output according to the uncertainty and industrialization period of R&D activities. The level of financial market development can intensify the effects of R&D investment intensity on innovation performance. The degree of government intervention weakens the effect of R&D investment intensity on innovation performance.

Based on the background of China’s institutional environment during the transition period, combined with previous research and the Marketization Index of China’s Provinces: NERI Report, selecting financial market development, government intervention level and legalization level as moderating variables to study how effectively improve the impact of R&D investment intensity on innovation performance under the influence of the institutional environment. Due to the different ownership of firms during the transition period, the appropriate impact of the institutional environment on the relationship between R&D investment intensity and innovation performance will vary. Moreover, the level of legalization would impact on innovation insignificantly.