Han Xu, Xi Li, Jonathan C. Lovett and Lewis T.O. Cheung
This study uses the pleasure–arousal–dominance (PAD) theory to explore how users’ emotional engagement with ChatGPT drives their continued adoption of ChatGPT and word-of-mouth…
Abstract
Purpose
This study uses the pleasure–arousal–dominance (PAD) theory to explore how users’ emotional engagement with ChatGPT drives their continued adoption of ChatGPT and word-of-mouth (WOM) behaviour in the context of travel-related service.
Design/methodology/approach
This study obtained reliable data from 428 Chinese respondents who used ChatGPT for travel-related purposes. Structural equation modelling was used to test a series of hypotheses based on the PAD framework.
Findings
This study identifies three key features of human–artificial intelligence (AI) interaction, namely, service ubiquity, entertainment and anthropomorphism, which significantly influence users’ emotional responses, including pleasure, arousal and dominance. Dominance and pleasure are found to enhance emotional experiences, driving continued adoption and positive WOM recommendations for ChatGPT, whereas arousal influences WOM but does not affect continued adoption. The results also confirm that users’ perceived pleasure from interacting with ChatGPT has the strongest effect. These findings advance theoretical understanding by clarifying the emotional mechanisms underlying human–AI interactions in the tourism context.
Originality/value
This study examines the emerging trend of tourists’ continuous adoption of ChatGPT for travel-related services. The results highlight how different emotions in human–AI interaction influence long-term use of AI-powered tool for travel-related services.
目的
本研究基于愉悦-兴奋-支配(PAD)理论, 探讨在旅行相关服务中, 用户对 ChatGPT 的情感投入如何推动其持续使用该技术, 并激发口碑行为。
设计/方法/途径
本研究基于428名使用过ChatGPT进行旅游相关服务的中国受访者所提供的可靠数据, 运用结构方程模型(SEM), 结合PAD框架, 对一系列假设进行了验证。
研究结果
本研究确定了用户与人工智能互动的三个关键特征:服务无处不在、娱乐性和拟人化, 这些特征对用户的情感反应(包括愉悦感、兴奋感和主导感)产生了显著影响。研究发现, 主导性和愉悦感增强了用户的情感体验, 推动了对ChatGPT的持续采用和积极的口碑推荐(WOM), 而兴奋感仅影响口碑推荐, 但不影响持续采用。研究结果还证实, 用户在与ChatGPT互动中感知到的愉悦感具有最强的影响力。这些发现阐明了旅游业中人与人工智能互动的情感机制, 推动了相关理论的深入理解。
原创性/价值
本研究探讨了游客持续采用ChatGPT进行旅游相关服务的这一新兴趋势。研究结果突显了在人机交互中, 不同情感如何影响游客对人工智能驱动工具在旅游服务中的长期使用。
Propósito
Propósito: El estudio emplea la teoría del placer-despertar-dominio (PAD) para explorar cómo el compromiso emocional de los usuarios con ChatGPT impulsa su adopción continuada de ChatGPT y el comportamiento boca a boca en el contexto de un servicio relacionado con los viajes.
Diseño/metodología/enfoque
Este estudio recopiló datos fiables de 428 participantes chinos que utilizaron ChatGPT para fines relacionados con viajes. Se empleó el modelado de ecuaciones estructurales para evaluar una serie de hipótesis fundamentadas en el marco PAD.
Resultados
Este estudio identifica tres características clave de la interacción entre humanos e IA: la ubicuidad del servicio, el entretenimiento y el antropomorfismo, que influyen significativamente en las respuestas emocionales de los usuarios, como el placer, la excitación y la dominación. La dominación y el placer mejoran las experiencias emocionales, impulsando la adopción continuada y las recomendaciones boca a boca positivas de ChatGPT, mientras que la excitación solo influye en las recomendaciones boca a boca, sin afectar la adopción continuada. Los resultados también confirman que el placer percibido por los usuarios al interactuar con ChatGPT es el factor con mayor impacto. Estos hallazgos contribuyen a la comprensión teórica al esclarecer los mecanismos emocionales que subyacen en las interacciones entre humanos e IA en el contexto del turismo.
Originalidad/valor
Este estudio analiza la tendencia emergente de la adopción sostenida de ChatGPT por parte de los turistas en el ámbito de los servicios de viaje. Los resultados subrayan cómo las diversas emociones generadas en la interacción humano-IA inciden en el uso prolongado de herramientas basadas en IA para servicios turísticos.
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Ruolin Ding, Xiayu Chen, Shaobo Wei and Jiawen Wang
Live streaming e-commerce, which integrates real-time video interaction with online shopping, has quickly become a popular sales channel. It not only allows for immediate feedback…
Abstract
Purpose
Live streaming e-commerce, which integrates real-time video interaction with online shopping, has quickly become a popular sales channel. It not only allows for immediate feedback but also builds a sense of trust and connection between streamers and consumers. Drawing on the elaboration likelihood model (ELM), we investigate how central and peripheral route factors affect consumers’ trust building and purchase intentions. Additionally, we identify consumer involvement as a key moderator affecting the relationship between central route factors and trust in product as well as the relationship between peripheral route factors and trust in streamer.
Design/methodology/approach
To test the research model, we collected data from 423 consumers on TaoBao Live.
Findings
The findings show that information completeness, accuracy and currency positively affect trust in the product, while perceived physical characteristic similarity, streamer humor attractiveness and passion attractiveness positively affect trust in the streamer. Trust in the streamer positively influences trust in the product, which subsequently impacts purchase intention. Moreover, involvement moderates the effects of information accuracy, currency, perceived physical characteristic similarity and passion attractiveness on trust.
Originality/value
First, we examine the direct influence of product- and streamer-related cues on consumer trust and purchase intention through distinct pathways. Second, we adopt ELM to explain the process of consumer trust building by investigating how central and peripheral route factors influence purchase intention through consumer trust in live streaming settings. Third, we incorporate involvement as a crucial moderator, shedding light on the boundary conditions of trust building in live streaming e-commerce.
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Sadia Aziz and Muhammad Abdullah Khan Niazi
Recently tourist destinations are facing serious issues of environmental degradation and destination managers are developing strategies to achieve the sustainable destinations’…
Abstract
Purpose
Recently tourist destinations are facing serious issues of environmental degradation and destination managers are developing strategies to achieve the sustainable destinations’ natural environment. The primary purpose of this study is to analyze the role of green destination brand equity (DBE) in shaping tourists’ environmentally responsible behavior (ERB). Green DBE is analyzed through green destination awareness (GDA), green destination image (GDI), green destination quality (GDQ) and green destination loyalty (GDL). Furthermore, perceived destination trust (PDT) is considered a mediator, and green perceived value is a moderator to explain the tourists’ ERB.
Design/methodology/approach
Respondents attending the green-certified destinations were approached physically, and data was gathered from 701 respondents through a self-administered survey method.
Findings
Results of the study indicated a significant effect of GDA on GDI and GDQ while an insignificant effect on GDL. Study found significant effect of GDI on GDQ and GDL. Study indicated significant effect of GDQ on GDL. Results of the study indicated significant effect of GDA, GDI, GDQ and GDL on tourists’ ERB. Furthermore, PDT significantly mediated the relationship between green DBE and tourists’ ERB. Finally, moderation results for green destination value (GPV) were significant between green DBE and tourists’ ERB.
Originality/value
Based on the theoretical perspectives of the simulation-organism-response model, a study has explained the influence of green DBE destinations on tourists’ ERB. The study has significantly used the concept of green DBE to explain tourists’ ERB and endorsed the importance of branding in achieving a sustainable tourist destination environment. Finally, the study has uniquely explained tourists’ ERB with the PDT and GPV. The study has highlighted the significance of green branding strategies in protecting the destination environment through shaping tourists’ ERB.
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Hangsheng Yang, Xu Xu and Bin Wang
Body language is an integral part of interpersonal communication and exchange, which can convey rich emotions, intentions and information. However, how anchor’s body language…
Abstract
Purpose
Body language is an integral part of interpersonal communication and exchange, which can convey rich emotions, intentions and information. However, how anchor’s body language works in live-streaming e-commerce (LSE) has yet to receive adequate attention. Based on dual systems theory of decision-making, this paper aims to explore the impact of anchor’s body language on the performance of LSE from the perspective of customer engagement behavior and to examine the moderating role of anchor’s relational social interaction.
Design/methodology/approach
The authors confirmed the theoretical model through empirical analysis of structured data from 1,415 actual livestreaming rooms from Douyin, as well as unstructured data of 418,939 min of video and audio, 1,985,473 words of text and 423,302 keyframe images.
Findings
The study found that anchor’s body language has a significant positive effect on the performance of LSE, and customer engagement behavior plays a partially mediating role. The moderating effect suggests that anchor’s relational social interaction and body language have substitution effects in enhancing customer engagement behavior and the performance of LSE, which reveals the substitution relationship between anchor’s verbal and nonverbal interactions in LSE.
Originality/value
This study is one of the earlier literature focusing on anchor’s body language, and the findings provide practical references for enhancing customer engagement behavior and achieving performance growth in LSE.
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Mengsha Bai, Junning Li, Long Zhao and Yuan Wang
The purpose of this study is to reveal the significant contribution of MXene on enhancing tribological properties and to obtain the influence mechanism of various factors on…
Abstract
Purpose
The purpose of this study is to reveal the significant contribution of MXene on enhancing tribological properties and to obtain the influence mechanism of various factors on friction characteristics of rolling bearing under extreme conditions.
Design/methodology/approach
Under extreme working conditions, the friction characteristics of rolling bearings directly determine the safety and reliability of the transmission system. In this study, MXene is added to the origin lubricating grease (OLG) of rolling bearing to enhance their friction characteristics. Then, the effects of inner ring speed, radial load, grease filling volume and other factors on the friction coefficient of rolling bearing are analyzed using the Taguchi method.
Findings
The results indicate that the ranking of various factors affecting the friction coefficient is: radial load, inner ring speed, MXene additive content in grease and grease filling volume. Especially, the radial load and inner ring speed exhibit extremely significant effects, while the MXene additive content in grease (P < 0.05) has a significant influence on the friction coefficient of rolling bearing. The optimal condition for rolling bearing lubricated with MXene additives lubricating grease (MALG) achieves the lowest friction coefficient of 0.0049 under 1,000 rpm, 9 kN and 35% grease filling volume.
Originality/value
This study could offer reference solution for utilizing MXene nano-lubrication to fufill the demands of precision, heavy-load, or long-lifespan bearings. Furthermore, the lubrication approach has the potential to be expanded into aerospace, defense, and various industrial fields, thereby significantly promoting its practial engineering applications.
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XuJin Lang, Xiaoyu Suo, ZhiYong Niu, Liping Wang, Lixia Li, Yanchao Zhang and Dongya Zhang
This study aims to explore the use of modified graphene (MG) in copper wire drawing lubricants to enhance their friction-reducing and anti-wear capabilities.
Abstract
Purpose
This study aims to explore the use of modified graphene (MG) in copper wire drawing lubricants to enhance their friction-reducing and anti-wear capabilities.
Design/methodology/approach
Graphene was modified using oleic and stearic acids to improve its dispersibility in lubricants. Various concentrations of MG were then introduced into a copper wire drawing lubricant to investigate their tribological performance. Wear mechanisms were evaluated with scanning electron microscopy, optical microscopy, Raman spectroscopy and energy dispersive spectroscopy (EDS).
Findings
The best concentration of MG is 1.5 Wt.%, at which the copper wire drawing oil exhibits a friction coefficient and wear rate of 0.085 and 2.11 × 10−6 mm3/Nm, respectively, representing decreases of 22.7% and 47.6% compared to the base oil. It was further found that the addition of 1.5 Wt.% MG to a copper wire drawing fluid with a water content of 70% resulted in a 30.3% reduction in friction coefficient compared to the base oil. Raman spectroscopy and EDS analysis confirmed that the MG tribo-film formed on the worn copper disc effectively minimized friction and wear.
Originality/value
This study analyzes the tribological performance of different concentrations of MG in copper wire drawing oils, establishing a basis for the application of MG in copper wire drawing fluids.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-10-2024-0399/
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Yalan Wang, Chengjun Wang, Wei Wang and Xiaoming Sun
This study aims to investigate the influence of inventors’ abilities to acquire external knowledge, provide broad and professional knowledge and patenting output (i.e. different…
Abstract
Purpose
This study aims to investigate the influence of inventors’ abilities to acquire external knowledge, provide broad and professional knowledge and patenting output (i.e. different types of inventors) on the formation of structural holes.
Design/methodology/approach
The authors collected 59,798 patents applied for and granted in the USA by 33 of the largest firms worldwide in the pharmaceutical industry between 1975 and 2014. A random-effects tobit model was used to test the hypotheses.
Findings
The inventors’ ability to acquire external knowledge contributes to the formation of structural holes. While inventors’ ability to provide broad knowledge positively affects the formation of structural holes, their ability to provide professional knowledge works otherwise. In addition, key inventors and industrious inventors are more likely to form structural holes than talents.
Originality/value
The results identify individual factors that affect the formation of structural holes and improve the understanding of structural hole theory. This study is unique in that most scholars have studied the consequences of structural hole formation rather than their antecedents. Studies on the origin of structural holes neglect the effect of inventors’ knowledge abilities and patenting output. By addressing this gap, this study contributes to a more comprehensive theoretical understanding of structural holes. The results can guide managers in managing structural holes in accordance with inventors’ knowledge abilities and patenting outputs, which optimize the allocation of network resources.
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Sui-Xin Fan, Xiaoni Yan, Yan Cao, Yi cong Liu, Sheng Wei Cao, Jun-Hu Meng and Junde Guo
Nano graphitic-carbon nitride (g-C3N4) is an emerging lubrication technology with excellent performance and significant potential for future applications. This study aims to…
Abstract
Purpose
Nano graphitic-carbon nitride (g-C3N4) is an emerging lubrication technology with excellent performance and significant potential for future applications. This study aims to investigate the effect of nano g-C3N4 as a lubricant additive on the wear performance of bearing steel disk.
Design/methodology/approach
Various mass fractions of g-C3N4 were introduced into the base oil. Combining tribological testing, rheological testing and surface analysis methods, the anti-wear properties and lubrication mechanisms were analyzed.
Findings
Transmission electron microscopy images revealed that the size of the nanoparticles of g-C3N4 ranges from 10 to 100 nm. Phase analysis of the g-C3N4 sample was conducted using X-ray diffraction. Further, 1.0% mass fraction of g-C3N4 in the base oil provides excellent anti-wear and friction-reducing performance. Compared to the base oil alone, it reduces the average friction coefficient by 63.8% and decreases the wear rate by 43.1%, significantly reducing the depth and width of the wear scar. Energy-dispersive X-ray spectroscopy and scanning electron microscope analysis revealed that the oil sample containing nano g-C3N4 can form a lubricating film on the sliding surface of bearing steel after wear, which enhances the lubricating properties of the base oil.
Originality/value
The synergistic effect of the base oil and nanoparticles reduces friction and wear and is expected to extend the service life of bearing steel. These findings suggest that incorporating nano g-C3N4 as a lubricant additive offers significant potential for improving the performance of mechanical components.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-12-2024-0456/
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Zeqian Wang, Chengjun Wang, Xiaoming Sun and Tao Feng
The role of inventors' creativity is crucial for technological innovation within enterprises. The mobility of inventors among different enterprises is a primary source for…
Abstract
Purpose
The role of inventors' creativity is crucial for technological innovation within enterprises. The mobility of inventors among different enterprises is a primary source for companies to acquire external knowledge. The mechanism of “learning-by-hiring” is widely recognized by companies. Therefore, it is important to determine how to allocate network resources to enhance the creativity of inventors when companies hire mobile inventors.
Design/methodology/approach
The study suggests an analytical framework that analyzes alterations in tie strength and structural holes resulting from the network embeddedness of mobile inventors as well as the effect of the interaction between these two variables on changes in inventor’s creativity after the mobility. In addition, this paper examines the moderating impact of cognitive richness of mobile inventors and cognitive distance between mobile inventors and new employers on the correlation between network embeddedness and creativity.
Findings
This study found that: (1) The increase of tie strength has a significant boost in creativity. (2) Increasing structural holes can significantly improve the creativity of mobile inventors. (3) When both the tie strength and the structural holes increase, the creativity of the mobile inventors significantly increases. (4) It is important to note that when there is a greater cognitive distance, stronger tie strength promotes the creativity of mobile inventors. Additionally, cognitive richness plays a significant role in moderating the relationship between changes in structural holes and the creativity of mobile inventors.
Originality/value
These findings provide theoretical guidance for firms to effectively manage mobile inventors and optimize collaborative networks within organizations.
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Zhong Du, Xiang Li and Zhi-Ping Fan
In the practice of live streaming e-commerce, the consumer demand is usually uncertain, and the inventory and prices can be decided by brand owners or streamers. To this end, this…
Abstract
Purpose
In the practice of live streaming e-commerce, the consumer demand is usually uncertain, and the inventory and prices can be decided by brand owners or streamers. To this end, this study examines the inventory and pricing decisions of the brand owner and streamer in a live streaming e-commerce supply chain under demand uncertainty.
Design/methodology/approach
In this study, four scenarios are considered, i.e. the brand owner determines the inventory and price (Scenario BB), the brand owner determines the inventory and the streamer determines the price (Scenario BS), the streamer determines the inventory and the brand owner determines the price (Scenario SB), and the streamer determines the inventory and price (Scenario SS).
Findings
The results show that the inventory and prices, as well as the profits of the brand owner and streamer increase with the consumer sensitivity to streamer’s sales effort level under the four scenarios. The inventory (price) is the highest under Scenario SS (SB), while that is the lowest under Scenario BB (BS). In addition, when the sensitivity is low, the brand owner’s profit is the highest under Scenario BB, otherwise, the profit is the highest under Scenario SS. Regardless of the sensitivity, the streamer’s profit is always the highest under Scenario SS.
Originality/value
Few studies focused on the inventory and pricing decisions of brand owners and streamers in live streaming e-commerce supply chains under demand uncertainty, while this work bridges the research gap. This study can provide theoretical basis and decision support for brand owners and streamers.