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This research aims at investigating how business process management capabilities (BPMC) impact the effectiveness of sustainable digital transformation (ESDT). Furthermore, it delves into the mediation of dynamic decision-making (DDM) in the relationship between BPMC and ESDT.

This research employed the hypothetico-deductive technique. The statistical database was generated from sample of 712 respondents from small and medium companies (SMEs) in Vietnam, utilizing convenience and snowball sampling methods. The two-step process utilizing structural equation modeling, supported by SmartPLS version 4.1.0.9 and AMOS 28, was employed to assess the measurement model, while SmartPLS version 4.1.0.9 was used to evaluate the structural model.

The results of the analysis emphasize significant and positive correlations between the proposed constructs related to significance and effect size. The statistical results indicated that BPMC had a significant and beneficial effect on ESDT. This relationship was partially mediated by DMM.

The salient point emphasized that practitioners should prioritize enhancing focus on BPMC and DDM, as this would significantly facilitate more comprehensive solutions, enabling SMEs to achieve optimal success in sustainable digital transformation. Policymakers and government influencers are urged to concentrate on innovative attributes and ensure a conducive environment for the implementation of innovation by enacting regulations that promote the application of digital technology.

The findings of this study will broaden scholars’ understanding of the influence of BPMC on ESDT. The originality of the research is to provide research directions for advancing studies on the role of DDM in the context of sustainable digital transformation.

Delay in housing adaptation is a major problem, especially in assessing if homes are suitable for the occupants and in determining if the occupants are qualified for the Disabled Facilities Grant (DFG). This paper describes the development of two self-administered intelligent integrated assessment tools from the DFG Adapt-ABLE system: (1) The Home Suitability Assessment Platform, which is a preventive mechanism that allows assessment of the suitability of homes based on occupants’ mobility status and (2) an indicative assessment platform that determines if the applicants are qualified for the DFG to prevent lengthy delays.

The adopted method aligned with a development study approach: a grounded literature review, a severity measurement approach, two stakeholder engagement workshops, four brainstorming sessions and four focus group exercises. The system development relied on Entity–Relationship Diagram (ERD) technique for data structures and database systems design. It uses DFG context sensitivity with alignment with DFG guidance, interlinkages and interoperability between the assessment tools and other platforms of the integrated Adapt-ABLE system.

The assessment tools are client-level outcomes related to accessibility, usability and activity based on the assessment process. The home suitability platform shows the percentage of the suitability of a home with assessment results that suggest appropriate action plans based on individual mobility status. The indicative assessment combines the function of referral, allocation, assessment and test of resources into an integrated platform. This enables timely assessment, decision-making and case-escalation by Occupational Therapists based on needs criteria and the eligibility threshold.

These assessment tools are useful for understanding occupants’ perception of their physical housing environment in terms of accessibility, suitability and usability based on basic activities of daily living and their mobility status. The indicative self-assessment tool will substantially cut down the application journey. The developed tools have been recommended for use in the CSJ Disability Commission report and the UK government Guidance on DFGs for local authorities in England.

In response to the worsening environmental crisis, there have been multiple calls for sustainable supply chain management (SSCM) scholars and practitioners to adopt a “business-not-as-usual” approach based on justice, fairness, equity and sustainability. We add to this literature by proposing environmental justice (EJ) as a key concept for the theory and practice of SSCM.

This conceptual article builds SSCM theory on EJ and contributes to supply chain justice research and practice by introducing the concept of the “environmentally just supply chain” and presenting pathways for operationalizing it in practice.

Three pathways are proposed to leverage transformative SSCM to create environmentally just supply chains: human rights due diligence, resilience thinking and coproduction of environmentally just supply chains.

The three pathways can be used by actors within a supply chain to create environmentally just supply chains.

This article extends transformative, non-instrumental perspectives on environmental sustainability within SSCM scholarship to provide insights into how supply chains can be transformed through EJ. Not only does the article show the relevance of EJ for SSCM theory and practice, but it elaborates pathways for moving from harm reduction to transformative sustainability actions.

This study aims to investigate the impact of viewing different types of digital environment images on college students’ positive emotions, nature relatedness and environmental preference. This aimed to address the gap in empirical studies regarding the effects of digital environment images on these psychological constructs.

This study used a three-group experimental between-subjects design. Participants (48 undergraduate students) were divided into three groups, each viewing a different set of digital images (nature, city or object). Pre- and posttest measures assessed positive emotions and nature relatedness, whereas environmental preference was measured after image viewing. One-way analysis of variance and post hoc Tukey’s honestly significant difference (HSD) tests were used to analyze the data.

Viewing digital nature images elicited significantly higher positive emotions, nature relatedness and environmental preference compared to viewing city or object images. In addition, environmental preference for the digital object group was marginally higher than the city group.

This study was limited by its relatively small sample size. Although further research is needed to investigate the underlying mechanisms behind the observed effects, this study provides valuable implications for education, economic dimensions and public policy initiatives, encouraging the development of pro-environmental attitudes and behaviors.

The findings suggest that incorporating digital nature images into learning activities can promote positive emotions, nature relatedness and environmental preference among college students. This has implications for the design of digital learning environments, especially for those with limited access to natural environments.

By promoting positive emotions and nature relatedness, digital nature experiences can contribute to emotional well-being and potentially foster pro-environmental behaviors. This can have implications for promoting sustainable lifestyles and environmental conservation efforts.

This study provides original empirical evidence on the impact of viewing digital environment images on several psychological constructs. It highlights the potential of digital nature experiences as a complement to direct nature exposure, particularly for those with limited access to natural environments. These findings contribute to the growing body of literature on the benefits of digital nature experiences and have implications for various fields, including education, environmental psychology and human–computer interaction.

This systematic review comprehensively examines corporate political contributions (CPC), exploring their antecedents, evolving mechanisms and diverse organizational outcomes. It offers a holistic understanding of the business–politics relationship and proposes a managerial decision-making framework for strategic CPC engagement. The study also identifies gaps in the literature and suggests future research avenues.

This study employs a systematic review process to assess the CPC literature. Utilizing leading journals and databases like Web of Science, Scopus and EBSCO, we apply rigorous screening criteria to select 72 relevant papers critically analyzed using the “Antecedents-Phenomenon-Consequences” framework.

The research identifies two primary dynamics influencing CPC: “essential need” for firm survival and “elective choice.” It reveals that CPC strategies impact various firm performance metrics, including market returns, operational performance and policy outcomes. Research is concentrated in the US, with a limited focus on developing economies. Future research should focus on industry-specific studies, timing of contributions and cross-national comparisons.

This paper provides managers with a comprehensive framework for CPC engagement, helping them navigate political dynamics, optimize contributions and enhance firm performance while maintaining ethical and strategic considerations.

This paper systematically reviews the complex political strategy of CPC, providing a nuanced understanding of how CPC operates across different countries and contexts. It offers academics and professionals insights to develop robust theories and make informed decisions in a modern, complex business environment.

In response to the growing popularity of brands’ using social media as a customer service channel (webcare), this research examines how companies redirect consumers from the public social media feed to a private channel. The purpose of this paper is to understand how to redirect consumers using service failure apologies and to discuss personalization’s role in these service recoveries.

A text mining study reveals how companies use redirection on social media. Then, two experiments test the impact of redirection types and personalization on consumer perceptions and intentions.

Service representatives frequently require consumers to initiate the first message after redirecting them from the public social media feed (a consumer-responsible redirection). Personalizing webcare apologies increases repurchase intentions and relational advocacy regardless of the redirection strategy used. Consumers are more likely to publicly respond to companies that initiate the first message in a private channel (a company-responsible redirection).

Although most service providers require consumers to co-produce service recovery redirections (consumer-responsible redirection), this requirement may not be optimal. If a consumer-responsible redirection must be used, then personalization may improve consumers’ perceptions of webcare apology’s sincerity.

To the best of the authors’ knowledge, this study is the first to test different types of redirections in webcare. The authors extend the literature on personalization and webcare apologies by examining how these webcare components operate with redirections. The need to prevent public complaints’ spiraling out of control contributes to this research’s timely value.

March 2020 signaled school closures and moves online for many institutions, but an online EdD program at a midsize, Christian university featured fewer than-expected programmatic changes. Because of its modality, program operations continued with relatively few changes. Although COVID-19-related campus closures did not interrupt these students’ scheduled courses, they substantively impacted their personal and professional lives. As a result, the authors in the program-specific writing center serving these students found themselves helping them navigate not only stresses related to the already-strenuous task of writing a dissertation but also personal and professional anxieties related to the COVID-19 pandemic. The purpose of this study is to explore and reflect on the strategies employed by a program‐specific writing center to support doctoral students during the COVID‐19 pandemic, focusing on relaxed scheduling policies, emotional support beyond writing, and fostering deeper interpersonal connections to address the unique challenges students faced during this period.

The authors conducted an autoethnographic exploration of their experiences to consider and examine effective strategies for supporting students in times of stress. The authors guided this inquiry by reviewing logs, notes and video recordings of sessions held or rescheduled in Spring 2020.

The authors identified three major themes in how they adjusted their approach to considering the pandemic: relaxed scheduling policies, emotional support beyond the writing process by permitting students to set the writing aside while they focused on the more immediate concerns emerging from the rapid onset of pandemic life and intentionally using the opportunity to form deeper interpersonal connections with students in their home environments.

As institutions reflect on lessons learned during pandemic stresses, closures and mandates, intentional exploration and reflection allow for a greater understanding of what improvements the authors can make to future practice. This uniquely positioned study offers a valuable perspective on supporting students through crisis.

This study aims to determine how Basel III capital requirements affect the stability of Islamic banks globally during the global financial crisis and the COVID-19 pandemic.

The secondary data for all Islamic banks worldwide from 2004 to 2021 is obtained from the FitchConnect database. The main technique was a two-step generalized method of moment (GMM) system, and the data were tested using pooled ordinary least squares, fixed effects and difference GMM models for robustness checks.

Regression results support the moral hazard hypothesis based on evidence that both the total capital ratio and the Tier 1 capital ratio have a statistically significant positive impact on the stability of Islamic banks globally. Furthermore, neither the global financial crisis of 2008–2009 nor COVID-19 (2020–2021) significantly impacted the stability of Islamic banks worldwide. The results are robust across alternative measures of stability, capital buffers, dummy variables and estimation techniques. According to the descriptive statistics, the number of Islamic banks that disclose their regulatory capital ratios to the public has increased over the study period, and the mean of total capital and Tier 1 ratios are considerably greater than what is required by Basel II and Basel III.

Bankers, regulators and policymakers should benefit from the evidence on capital and risk management in Islamic banking according to Basel Committee on Banking Supervision (BCBS) and Islamic financial services board (IFSB) international standards in various jurisdictions.

This research builds on earlier studies that were both beneficial and instructive by exploring the relationship between BCBS and IFSB capital guidelines and the trustworthiness of Islamic banks in greater depth. This study uses numerous capital ratios, buffers and stability measures to provide an international context for research on Islamic banking. In addition, the database is up-to-date to include information about the COVID-19 pandemic aftereffects in the year 2021. This study also introduces the Basel membership of Islamic banks to provide context for countries still at the Basel II stage or are yet to begin implementing the Basel III international standard.

This paper aims to explain the factors shaping collective action within low-cost housing communities, focusing on parcel holders, through the utilisation of an expanded institutional analysis development (IAD) framework, which extends upon Ostrom’s foundational framework. Additionally, the paper explores four different property management approaches accessible to these communities.

The research employed a mixed-method approach comprising four sequential steps. Firstly, a quantitative inquiry entailed a questionnaire survey administered to 633 parcel holders across four low-cost housing schemes, aimed at discerning factors influencing collective action. Subsequently, a qualitative investigation involved face-to-face interviews with key stakeholders to elucidate the contributing factors of collective action, with a specific focus on Nursa Kurnia (a successful low-cost housing scheme comprising 200 units), accessible via Kuala Lumpur Middle Ring Road II. Thirdly, the study explored the social practice of “commoning the governance”. Lastly, the paper advocated for housing policy interventions, specifically proposing government subsidies for lower-income parcel holders.

Exemplified by the success of Nursa Kurnia, the research findings emphasised the importance of shifting local management’s mindset from a zero-sum approach to a win-win perspective. It highlighted the pivotal role of four factors (resource system, governance system, context and historical development) in shaping collective action and fostering improved property management practices. Moreover, the study highlighted the potential of “commoning the governance” as a new approach capable of addressing collective action challenges in low-cost housing management, presenting a promising avenue for future endeavours.

As more studies utilising the expanded IAD framework become available in the future, there is potential for further refinement and enhancement of the framework.

This study offers valuable insights for policymakers, property developers, local management and local communities, shedding light on challenges associated with the self-organisation of shared resources. Moreover, it highlights the potential of “commoning the governance” as a new property management approach to mitigate the impact of collective action problems.

The well-being of society’s most vulnerable segment is indicative of the overall societal health. This underscores the significance of addressing the interests and needs of these lower-income groups within the broader social context.

Exploring collective action within the context of self-organising low-cost housing, the study delves into an area marked by persistent challenges like free-riding tendencies and vandalism. Despite significant attention given to collective action issues in the past, the novel approach of “commoning the governance” remains unexamined in the realm of low-cost housing maintenance and management.

This paper aims to conduct a systematic literature review of Socially Conscious Investment (SCI) articles published in premier journals. Its objective is to shed light on the publication trend, leading authors, journals, countries and themes in contemporary SCI research. The article also provides a conceptual model of SCI to enhance understanding of the knowledge structure and the future research direction.

A systematic review followed the PRISMA guidelines and encompasses 264 full-text articles indexed in A* and A category journals listed in ABDC is reviewed. The literature synthesis adopts the theories, contexts, characteristics and methodology (TCCM) framework.

The article has identified the research trends related to author impact, journal impact, article impact and the outcomes derived from the TCCM framework. Additionally, it highlights three key themes: Performance of SCI, Behavioural issues and SCI development literature.

The insight on various aspects of SCI was explored for a comprehensive understanding. The authors also developed a conceptual model for socially conscious investment.